1. AYAD AL-DAHEEN
Sterling Heights, MI
(847) 912-4750 ∙ ayadaldaheen@gmail.com
Permanent Work Authorization ∙ No Visa Sponsorship Required
PROFESSIONAL SUMMARY
IT professional with experience assembling and repairing computer hardware/networks and providing
help desk assistance to end-users
Certifications CCNA
Systems Windows (8.1, 7, 2008, Vista, XP)
Hardware CPU, Motherboards, Hard Disks, CD Rom, PCI Cards,
Networking Working knowledge of Active Directory
Software Microsoft Office, Acrobat, Adobe Premiere, Adobe Photoshop
PROFESSIONAL EXPERIENCE
IT Engineer January 2009 – May 2012
Al-Nabooda Group, Dubai, U.A.E
Large conglomerate with construction and international trade businesses.
 Performed on-site repairs and maintenance for desktop and laptop computer hardware including
parts replacement, and installations of Windows 7 and applications
 Supported 15 end-users in applications Microsoft Office, Photoshop, Acrobat and Adobe Premier
 Migrated XP to 7 including user profiles and ensured Windows 7 editions upgrades
Owner & IT Consultant June 1997 – June 2007
“Al-Wameedh” Computer Bureau, Baghdad, Iraq
Independent IT consulting firm employing four technicians.
 Configured and installed computer hardware, diagnosed parts, and LAN for small-medium sized
corporations, and US military forces
 Configured IT hardware for installing local satellite internet and provided services for desktop
computers with peripherals (Printers & Scanners) for 5 US Army bases operating in Iraq
 Provided on-site service and support for clients including hardware troubleshooting, parts
diagnostics & replacement and installation of software and peripherals (Windows 7, Vista, XP )
 Developed and conducted basic hardware troubleshooting and software applications (Microsoft
office ,Adobe Photoshop, Adobe Premiere ) including training courses for clients
 Oversaw team of four responsible for assembling, installing and repairing desktops and laptops
EDUCATION
B.Sc. Electrical Engineering, University of Mosul - College of Engineering, Mosul, Iraq
Top ranked engineering program in Iraq
PROFESSIONAL DEVELOPMENT
Cisco Certified Networking Associate (CCNA) May 2014
Microsoft Certified Technology Specialist June 2013 – May 2014
Computer Training Institute of Chicago, Chicago, IL
Coursework includes: A+, Windows 7, Windows Server 2008, Cisco Programs CCNA, CCNP