1. Michael S. Nichols
2413 Coltsgate Road (980) 210-1151 (Cell)
Waxhaw, NC 28173 miknichols@gmail.com
Experience
Lowe’s Home Improvement 2015-2016
Customer Service Associate II
• Assisted all customers in meeting their professional and home needs within my department.
• Progressed the Lumber/Building materials department in actively seeking business with
contractors.
Carolina Healthcare System-- Mecklenburg Medical Group- Museum 2012-2015
Live Answer Coordinator
• Ensured all incoming calls were handled efficiently and in a timely manner.
• Schedule appointments, contact patients to remind of upcoming appointments, took requests for
prescription refills and lab/test results.
• Accurately document caller’s needs. Ensured messages are routed properly.
• Campaign Lead for Customer Relationship Management project (4 months).
State Farm Insurance, Co.
Insurance Account Representative 2012
• Met with clients and prospects to uncover and accomplish financial and insurance needs.
• Prospected the community in order to build the client base.
Peach State Roofing, Inc. 2011
Head of the Leak Department/ Site Coordinator- Quality & Repair
• The local account rep while operating the Industrial Quality & Repair Department for NC & SC.
• Correctly handled daily reports and pictures for jobs and repairs.
• Managed 5 job sites that included 3 national clients.
• Received a promotion within 3 months of employment.
SPORTS & FITNESS 2009-2010
Fitness Consultant
New York Life Insurance, Co. 2007-2009
Sales Agent- Financial Services
Education
2001-2005 Liberty University Lynchburg, VA
B.S. Sport Management/ Business
01/05 – 08/05 Washington Nationals, Florida Operations Viera, FL
