1. Professional Summary
Skills
Work History
CYNTHIA RIVERS
1815 4th Avenue, Scottsbluff, NE 69361 | (H) 508-963-6192 | (C) 508-963-6192 | cindylou5383@gmail.com
No matter what job or volunteer work that I have done, I am always onewho goes above and beyond the
basic calls of duty or administrative tasks and takes on multiple projects at once. Excellent work ethic and
strength in boosting company morale. I always have a positive attitude, and I work well under pressure.
Very hard worker
Very reliable
Good with Windows
Excellent communication skills
Very good time management
Fast with typing
Well spoken
Not afraid to ask for help
Always will to go above and beyond
Professional phone etiquette
Customer service-oriented
Works well under pressure
Social media knowledge
Team building
11/2013 to 03/2015Service Desk and Garden Associate
Home Depot – North Thornton, Colorado
My job required me to:
Have excellent customer service skills
Answer and redirect many phone calls throughout the day
Keep shelves clean and in stock
Order product when it was low
Be able to work in the surrounding departments
Have excellent product knowledge
Receive and unload trucks
Have excellent computer skills
Solve difficult problems and come up with solutions for customers
Work reports and work closely with vendors
05/2013 to 08/2013Garden Sales Associate
Home Depot – Auburn, Massachusetts
My job required me to:
Have excellent customer service skills
Unload trucks
Ensure that the plants stayed alive, healthy, and signed appropriately
Help customers design their yards so that they had flowers all year
Ensured that the lines did not back up and customers were being served in a timely manner
Ensured that the department stayed clean and the shelves were stocked
10/2008 to 07/2010Tool Rental Department Supervisor
Home Depot – Auburn, Massachusetts
The tasks that I had to complete for this job were:
Writing schedules for my 5 associates
Writing reviews for my associates
Writing work lists for my associates to complete on their shifts
Completing weekly paperwork for orders, sale plans, product locations, resets for products, vendor
orders, and collection forms for unpaid bills by customers.
Excellent customer service and product knowledge

2. Education
Volunteer Work
Repairs on the equipment that we rented
Performance reviews and training
Attend weekly meetings explaining why sale plans were not met or how we achieved our goal.
Ensuring customers were helped in a timely manner
Taking payments for the rentals and collections
Ensuring the shelves remained in stock and clean
Placing orders for products
Coming up with creative ideas to showcase our products
02/2004 to 09/2008Garden Department Supervisor
Home Depot – South Portland, Maine
My job duties for this position were:
Creating blue prints of customers yards and creating the landscape
Ordering plants for in stock purposes and customer requests
Supervising ten associates
Writing and giving performance reviews
Hiring and firing associates
Ensuring the garden department remained clean and safe
Placing orders for product
Loading and unloading trucks
Creating special orders for customers
Making sure customer complaints were handled in a timely manner and the customer was satisfied in the
end
Taking phone calls and redirecting calls all throughout the day
Attending weekly and monthly sale meetings
Making sure that we meet our sale goals for the month
Reviewing the schedules for my associates to make sure that I had coverage in my department all day,
everyday
Knowing the products in my surrounding departments to provide excellent customer service
Provide training for my associates
Providing refunds and replacement to customers
2016Associate of Arts: Medical Administration with an Undergrad for Health and Wellness
University of Phoenix - Phoenix, Arizona
CurrentBachelor of Arts: Medical Administration
University of Phoenix - Phoenix, Arizona
I am a Girl Scout leader. This requires me to:
Plan and host events
Coordinate plans with the parents schedules
Place orders for supplies and rewards
Take charge of seven girls
Provide community services
I also volunteer at the Riverside Discovery Center Zoo
Working 3 days a week for 6 hours each day
Make diets for the animals
Clean the enclosures
Work side by side with the zoo keeper
Feed the animals
Socialize and exercise the animals
Provide enrichment and toys for the animals
Work holiday events