1. Michelle C Jones
483 Idlewood Boulevard / Baldwinsville, NY 13027
Phone: 315-406-6026 / Email: mcjones1284@gmail.com
Career Objective
To obtain a career minded, challenging and rewarding position within a stable company.
Skills Overview
o Software implementation, training and support
o Procedure writing, training and support
o Excellent written and verbal communication
o Strong ability to multitask
o Extremely high ability to learn new task/job requirements quickly and efficiently
o General accounting functions including AR/AP, payroll, taxes, month end closing, and statement
billing
Experience
April 2015-Present, Carubba Collision, East Syracuse, NY
Parts Manager, August 2015 - Present
o Order all parts needed for all vehicle.
o Manage incoming parts including invoicing, labeling them and putting them with the
appropriate job cart.
o Manage return parts including making sure they go back to the vendor and proper credit is
received.
o Utilizing programs such as CCC One, Collision Link and Parts Trader.

2. Guest Services Representative, April 2015 - August 2015
o Utilizing computer programs such as, but not limited to Microsoft Word, Excel, Outlook, CCC
One, Audatex, Mitchell, ABSe, Internet Explorer and Google Chrome.
o Providing phone services and customer support.
o Billing out jobs, collecting insurance checks and deductibles, and completing insurance related
forms.
o Assess vehicle damage with customers.
June 2009-April 2015, Northside Collision, Various Locations
Office Manager, Camillus, NY, May 2014 - Present
o Utilizing computer programs such as, but not limited to Microsoft Word, Excel, Outlook, CCC
One, Audatex, Mitchell, ABSe, Internet Explorer and Google Chrome.
o Providing phone services and customer support.
o Parts ordering, invoice posting and credit retrieval.
o Billing out jobs, collecting insurance checks and deductibles, and completing insurance related
forms.
o Maintaining forms, filing and creating new ones as needed.
Administrative Assistant, Camillus, Cicero, Baldwinsville, Liverpool and East Syracuse, September 2010 –
May 2014
o Installing and setting up CCC One on thirty plus workstations, training and providing support as
needed.
o Training estimators and office staff on insurance company programs such as Audatex, Nugent,
and Mitchell, as well as providing support and retraining as needed.
o Providing technical support to personnel as well as the outside tech support company.
o Providing support for CCC One staff and other shops to ensure accuracy of file paths and
software setup.
o Updating insurance profiles, parts tables, procedures, training and providing support as needed.

3. o Auditing all repair orders for all locations to ensure estimate and parts posting accuracy, profit
margins correct, labor posted at 100%, and files within insurance company guidelines.
o Providing payroll support for all locations for fifty plus technicians.
o Estimated auto damage, managed vehicles through the repair process and updated customer’s
and insurance companies as needed with the status of the repairs.
Office Manager, Camillus, NY, June 2009 – September 2010
o Utilizing computer programs such as, but not limited to Microsoft Word, Excel, Outlook, CCC
One, Audatex, Mitchell, ABSe, Internet Explorer and Google Chrome.
o Providing phone services and customer support.
o Parts ordering, invoice posting and credit retrieval.
o Billing out jobs, collecting insurance checks and deductibles, and completing insurance related
forms.
o Maintaining forms, filing and creating new ones as needed.
October 2007 – June 2009, JCPenney, Syracuse, NY
Various Job Titles
Sales Support duties included, but not limited to:
o Hanger and ink tag pickups.
o Bringing bags to the customer service centers.
o Refolding clothes, picking them up off the floor, and hanging them as needed.
o Cleaning out fitting rooms and putting merchandise back in its right location.
o Reorganize clothing racks by color, size and style.
o Bringing out merchandise from the stock room onto racks and tables as the store layouts
indicated.
Customer Service duties included, but not limited to:

4. o Cashing out customers, processing credit card, check and cash payment, processing correct
discounts and giving correct change.
o Processing JCPenney credit card account payments and applications.
o Receiving merchandise for customers, handling complaints and providing assistant when
needed.
Pricing and Signing duties included, but not limited to:
o Changing signs to the current sales/pricing, “backing up” the signs with the next sales promotion
and printing signs as needed.
o Marking down merchandise to a clearance price or pricing change using a handheld pc unit.
o Analyzing reports of current sale prices and future clearance prices.
o Providing support to associates and managers.
Merchandising and Receiving duties included, but not limited to:
o Checking in pallets and hanging merchandise coming off of the delivery truck.
o Sorting hanging merchandise and pallets by department to be processed.
o Unpacking and bringing merchandise to the sales floor to be hung, placed in racks or placed on
tables for sale.
o Prepared items returning to the corporate offices and prepared FedEx and UPS orders.
November 2004 – September 2007, Dick’s Collision, Syracuse, NY
Various Job Titles
Office Manager and Accounting duties included, but not limited to:
o Utilizing programs such as QuickBooks, Microsoft Word, Excel and Outlook as well as operating
systems such as Windows 2000, XP and Vista.
o Accounting functions for the owner’s three companies including processing deposits and
payable checks, payroll, sales and payroll taxes, accounts payable and accountings receivables.
o Providing phones services and customer support.

5. o Billing out jobs, collecting insurance checks and deductibles, and completing insurance related
forms.
o Maintaining forms, filing and creating new ones as needed.
o Processing DMV paperwork for sold vehicles and salvaged vehicles bought at auction.
o Analyzing reports for on hand products and parts available for yearend assessment.
Rental Property Manager duties included, but not limited to:
o Managing ten properties in Syracuse, NY including apartments, houses and storefronts, as well
as five houses in Tully, NY.
o Processing rental agreements, setting payment schedules, collecting rent money, filling out
shelter verification forms, keeping track of property keys and paying property and school taxes.
o Making sure properties are kept up to code and everything in good working condition.
o Processing eviction and court paperwork for unsatisfactory tenants and rent uncollected.
Education
September 2002 – June 2005, Chittenango High School, Chittenango, NY
Graduated
o Regent’s classes in math and social studies.
September 2000 – June 2002, Solvay High School, Solvay, NY
o Regent’s classes in math and Spanish.
o Keyboarding course with a typing score of approximately 55 wpm.
Certification's and Licenses
January 2016
NYS Licensed Independent Adjuster for Auto Damage and Theft Appraisals

6. o Billing out jobs, collecting insurance checks and deductibles, and completing insurance related
forms.
o Maintaining forms, filing and creating new ones as needed.
o Processing DMV paperwork for sold vehicles and salvaged vehicles bought at auction.
o Analyzing reports for on hand products and parts available for yearend assessment.
Rental Property Manager duties included, but not limited to:
o Managing ten properties in Syracuse, NY including apartments, houses and storefronts, as well
as five houses in Tully, NY.
o Processing rental agreements, setting payment schedules, collecting rent money, filling out
shelter verification forms, keeping track of property keys and paying property and school taxes.
o Making sure properties are kept up to code and everything in good working condition.
o Processing eviction and court paperwork for unsatisfactory tenants and rent uncollected.
Education
September 2002 – June 2005, Chittenango High School, Chittenango, NY
Graduated
o Regent’s classes in math and social studies.
September 2000 – June 2002, Solvay High School, Solvay, NY
o Regent’s classes in math and Spanish.
o Keyboarding course with a typing score of approximately 55 wpm.
Certification's and Licenses
January 2016
NYS Licensed Independent Adjuster for Auto Damage and Theft Appraisals