Updated Resume 2017-2018

1. CELINA COLE
| 650-463-6362 | ccole8@my.smccd.edu
OBJECTIV E
Property management professional seeks to apply diverse background in customer relations and sales to the field of Real
Estate management.
SOFTWARE
MS Office Yardi Entrata
EXPERIENCE
Affordable Housing Coordinator, Related Companies August 2016 – June 2017
Palo Alto, CA
o Answered incoming calls to the office and answered inquiries about the property.
o Assisted the Community Manager in the operation of the development;
o Ability to provide strong leadership when the Community Manager is unavailable.
o Maintained courteous communication with the applicants, residents, co-workers, and customers.
o Responsible for ensuring that the vacant apartments are in perfect, move-in condition.
o Physically inspected the property and reported any service needs to maintenance staff.
o Professionally presented the community to prospective new residents, while providing features and benefits.
o Thoroughly reviewed all lease applications and verifications and notified prospective resident of results.
o Completed all lease paperwork, including related addendums.
o Conducted market surveys, shopped competition; had constant awareness of neighborhood market conditions.
o Accepted service requests for residents and routed to maintenance for processing.
o Was aware of Related Managements goals relative to resident satisfaction and retention.
o Collected rents and security deposits and scanned into system and issued receipts.
Assistant Property Manager, Charities Housing June 2015 – June 2016
San Jose, CA
o Greeted all residents, visitors, guests and vendors as they entered and left the office.
o Answered all incoming calls to the office and answered inquiries about the property.
o Maintained resident and property files by preparing and filing correspondence.
o Processed new resident tax credit applications.
o Responsible for interviewing and processing annual re-certifications.
o Scheduled appointment with vendors.
o Enforced community policies and house rules.
o Assisted in the collection of rents and security deposits.
o Took resident requested work orders, entered into system and assigned to maintenance worker.
o Assisted Property Manager with special projects, as assigned.
Student Accounting Assistant, College of San Mateo August 2013-June 2014
o Assisted Senior Accounting Coordinator with bookkeeping and special projects.
o Sorted checks into alphabetical order, according to the vendor system and updated worksheets in the system.
o Printed and mailed invoices for accounts receivables.
o Assisted in the collection of rents and security deposits.
o Scanned ledgers and reports to system and updated hard copy in binder.
EDUCATION
College of San Mateo 2013-2014
Completed Real Estate Practice, Real Estate Principles and Legal Aspects of Real Estate.
Leasing Agent
OFFICE TEAM, Santa Clara, CA January 2009-June 2009
APT STAFFING, Santa Clara, CA August 2007-2008
JOHN BERKLEY MANAGEMENT, Davis, CA October 2004-March 2006

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