1. Michelle Feole
1912 Fox Sterling Drive, Raleigh, NC 27606
919-396-8658 | feolemp@gmail.com
PROFILE
 Flexible team player who thrives in environments requiring the ability to
effectively prioritize and juggle multiple concurrent projects.
SKILLS
 Project management
 Staff development
 Microsoft Word
 Microsoft Excel
 Team Leadership
 Strong verbal and written
communication
 Complex problem solving
 Works well in diverse team
environment
WORK HISTORY
TJ MAXX Raleigh, NC
Merchandise Coordinator July 2015 - Current
 Ensures merchandise functions are completed within area of responsibility.
 Works closely with a team of Associates to ensure accuracy and timeliness of
markdown process.
 Sets example and ensures associates provide prompt, courteous and
knowledgeable customer service.
 Trains, oversees, and provides feedback to Associates.
 Works with Store Management to assess needs and provide recognition to
Associates.
Backroom Coordinator Nov. 2013 – July 2015
 Orchestrated receipt of warehouse truck and managed processing of the
merchandise.
 Organized and rotated back stock for easy replenishment.
 Upgraded cleanliness and organizational standards throughout the backroom.
 Led by example, providing prompt and courteous customer service.
 Communicated effectively with Management and store Associates.

2.  Trained store Associates on processing procedures.
Customer Service Coordinator Aug. 2012 – Nov. 2013
 Responsible for operational controls at the Front Line Service Desk, Layaway
and Jewelry.
 Ensured Front Line Associates provided prompt, courteous and knowledgeable
service to all customers.
 Resolved customer service issues appropriately and competently.
 Audited and approved all necessary Front Line paperwork.
 Responsible for training and developing store Associates on customer service
standards, register procedures and proper Front Line procedures and controls.
Sales Floor Associate Oct. 2011 – Aug. 2012
 Responsible for assisting in the daily operations of the Store.
 Assigned to work in various areas of the Store, including merchandise
presentation, processing, markdowns, cashier, customer service, cash office,
dressing room and layaway.
 Greeted and interacted customers on a regular basis.
 Maintained housekeeping standards of area, including ongoing recovery of
merchandise.
The Military Store (QMD) Lexington, VA
Store Assistant Aug. 2007 – Aug. 2011
 Answered questions regarding the store and its merchandise.
 Greeted customers and ascertained customers' needs.
 Stocked shelves and supplies and organized displays.
 Organized racks and shelves to maintain the visual appeal of the store.
 Developed positive customer relationships through friendly greetings and
excellent service.
Preston Library Lexington, VA
Circulation Desk Assistant Aug. 2007 – Jan. 2011
 Checked in, checked out and renewed library materials.
 Resolved patrons’ complaints tactfully and professionally.
 Located requested books on the shelves and in the library database.
EDUCATION
North Carolina State University Raleigh, NC
Non-Degree Seeking Student Summer 2010, Fall 2012

3. The following classes were taken:
- MAE 302 – Engineering Thermodynamics II (Summer 2010)
- MAE 310 – Heat Transfer Fundamentals (Summer 2010)
- PSY 311 – Social Psychology (Summer 2010)
- MAE 412 – Thermal Design (Fall 2012)
- MAE 435 – Principles of Automatic Control (Fall 2012)
Virginia Military Institute Lexington, VA
Bachelor of Science July 2006 – Jan. 2011
Completed 121.5 credit hours out of 140 credit hours towards a degree in Mechanical
Engineering.