1. Kimberly Stoddart
816 Cherry Street, Bally PA 19503
772-519-6039 kimstoddart@comcast.net
Objective
To provide leadership of customer service and distribution operations and personnel
of the Logistics industry. Lead and manage safe, efficient, productive, and
economical distribution operations. Responsible to develop a continuous
improvement culture to eliminate waste and optimize operations.
PROFESSIONAL EXPERIENCE
DHL Supply Chain, Breinigsville, PA
Operations Supervisor
6/2016-present
 Oversee day to day management of Outbound Operations
 Manage flow of replenishments an unpicked cartons
 Ensure OSHA guidelines are adhered to
 Ensure SOP compliance
 Provide coaching and mentoring for employees
 Responsible for achieving production metrics and appropriate reporting to
Executives
QVC, Inc, Lancaster, PA
Inbound Distribution Center Supervisor
06/2014-06/2016
 Oversee day to day management of Inbound Operations
 Management of 80-90 employees
 Manage the flow of replenishments and unpicked orders
 Manage the return to stock and carryover
 Ensure OSHA guidelines are adhered to
 Responsible for achieving productions metrics and appropriate reporting to
Executives
 Provide coaching and mentoring for employees
 Weekly payroll
 Monthly and Yearly Performance evaluations
 Work in partnership with Human Resources
Outbound Distribution Center Supervisor of Express/Universal
Pack/Automation/Shipping
05/2012 to 06/2014
 Oversee day to day Management of Outbound Operations
 Management of 20 – 50 employees
 Manage the First in First out workflow to ensure customer satisfaction
 Track the workload verses hours to ensure profitability
 Manage Payroll and staffing needs
 Ensure compliance to OSHA guidelines
 Formulate employee performance reviews

2. QVC, Inc, Suffolk, VA
Outbound Distribution Center Supervisorof ManualPack/Multi Line
7/2011 to 5/2012
 Management of 30-50 full time employees
 Manage the First in First out workflow to ensure customer satisfaction
 Track the workload verses hours to ensure profitability
 Manage Payroll and staffing needs
 Ensure compliance to OSHA guidelines
 Formulate employee performance reviews
QVC, Inc, Port Saint Lucie, FL
Call Center /CustomerServiceSupervisor
8/2006 to 7/2011
 Coach and Supervise multiple teams of 50 employees
 Manage customer service phone teams
 Managed E Service team and escalated call team
 Prepare employee yearly metrics
 Formulate employee performance reviews
 Monitor and Manage quarterly quality
 Provide leadership reporting metrics for Average handling time, Transfer rates, etc.
Customer Service /E Representative and Order Services
4/2001 to 8/2006
 Customer service phone orders
 Customer Billing and Shipping issues
 Monitored and responded to Customer E –Service orders, billing questions,
Shipment issues etc
 Interim assignment to Management of Phone team encompassing 15-45 associates
 Interim Reporting of Metrics and performance reviews
Career Accomplishments
 Board member of United Way Saint Lucie Inc school supplies for students
 Head of QVC’s Community Action Committee
 Head of QVC’s Associate Recognition Program in Suffolk VA
Technical Training
 Microsoft Office Products
 Warehouse Management System
 My Time Payroll
 Work Day Human Resource Software
 Labor Management System
 Manhattan Warehouse System
 Kronos Payroll