1. Alison Herman
3723 E. Northern Parkway, Baltimore, MD 21206
(410) 530-8709 aherman1690@gmail.comǀ
Related Skills
• Excellent Interpersonal Skills
• Organization Skills
• Critical Thinking and Analysis
• Writing
• Training/Peer Training
• WFM Payroll Process
• Microsoft Office
• WordPress
Human Resources Experience
Office Assistant, Sears Holding Inc., White Marsh, MD, May 2012 – October 2015
• Enter any training/MITT hours, fix incorrect
associate punches, and commit payroll.
• Call applicants to schedule interviews,
organize job fairs, and complete first
interviews.
• Keep track of training modules for all
associates.
• Keep track of new hire dates and schedule
15, 30, and 60 day reviews.
• Answer phones and assist customers.
• Answer all HR related questions.
• Keep track of office supplies.
• Enter Overs and Shorts data and R&D.
Work Experience
Customer Solutions Specialist, TCC, LLC, Hunt Valley, MD, September 2015 – Present
• Accurately update and maintain customer accounts.
• Explain product options and related charges clearly and concisely.
• Inform customers of promotions and new or upgraded products.
• Maintain quality scores and call center metrics.
Office Clerk, The Maldon Institute, Charles Village, MD, May – Aug. 2010, May – Aug. 2011
• Edit all outgoing articles/magazines for
grammar, content, and format.
• Research and fact-check all articles.
• Write articles.
• Scan and archive old references using
Adobe OCR program.
Clerk, CRM Dermatology, LLC, Baltimore, MD, Dec. 2006 – July 2008; May 2010 – Aug. 2010
• Organize, file, and pull patient charts.
• Scan and archive old patient files.

2. Alison Herman
3723 E. Northern Parkway, Baltimore, MD 21206
(410) 530-8709 aherman1690@gmail.comǀ
• Organize office and keep track of office supplies.
• Train new clerks.
Education/Related Course Work
Stevenson University, Stevenson, MD, Dec. 2015
Bachelor of Arts in English Language and Literature
• English Forms and Functions
• Advanced Critical Approaches to Lit.
• Microsoft Office 101