14 years of total experience which includes 9 years into End to End recruitment, Talent Acquisition, Executive Search, RPO,Leadership hiring, Stakeholder Management, Delivery Management and Team Management.

1. 1
PERSONAL DETAILS
Date of Birth: 16th
August 1981
Marital Status: Married
Mobile: +91 9920769007
Email: coutinho.michael@gmail.com
ABOUT ME
14+ years of total experience of which the last 9 years
has been into End to End Recruitments, Executive Search,
Leadership Hiring and RPO business across Telecom,
Consumer, Media, Ecommerce, Technology and Internet
domains across levels. Right now looking to work for an
organization that offers excellent opportunities for
personal and professional development.
EDUCATION
MASTER OF SCIENCE – APPLIED PSYCHOLOGY
Annamalai University, Chennai, India
POST GRADUATE PROGRAM IN MANAGEMENT
STUDIES - HR
WelingkarInstitute ofManagement,Development&
Research,Mumbai, India
BACHELOR OF COMMERCE
Mumbai University, Mumbai,India
LANGUAGES
English Hindi
Marathi Konkani
COMPUTER SKILLS
Operating System: Windows XP/2000/2003/2010/2013 and
MS-DOS
Database: MS ACCESS
Recruitment Software : Hirecraft, iRecruit, Salesforce,
Prompt HR and Success Factor.
EXPERIENCE
ESSEL BUSINESS EXCELLENCE SERVICES LIMITED
(EBEX), MUMBAI, INDIA.
Senior Manager – Talent Acquisition
05/2017 – 11/2017
EBEX Ltd is a shared services company of the Essel
Group. The Essel Group which has for nine decades
been a leading business conglomerate having diverse
business presence across Media, Entertainment,
Packaging, Infrastructure, Education, Precious metals
and Technology sectors.
Duties & Responsibilities:
 Dealing with different Stakeholders from the
HR team and different business heads from
the Group companies with regards to talent
requirements.
 End to end recruitment across levels for the
Group companies from getting the talent
requirement to getting the person join the
organization.
 Candidate Management for the different
talent requirements.
 Mapping roles from different Organizations in
India as per the requirements.
 Head hunting as per requirement.
 Preparation of Job Description.
 Talent identification.
 Offer Negotiation.
 Offer Preparation and Roll out.
 Conducting Joining formalities such as
document collection, enabling creation of
email id, SAP Code and induction.
MICHAEL COUTINHO

2. 2
EXPERIENCE
RGF MANAGEMENT SEARCH, MUMBAI, INDIA
Sr. ConsultingManager (Consumer,Retail,Real Estate, Hospitality& ServicesVertical) 10/2016 – 04/2017
RGF Management Search provides guidance on leadership and management talent search. It’s wholly owned by the
USD 14 billion net annual sales Japanese company, Recruit Holdings Company Ltd (Recruit).
Duties & Responsibilities:
 Client Management as per the different roles for different clients.
 Candidate Management as per the different roles.
 Researching Organizations & Industry.
 Preparation of Job Description.
 Head hunting as per requirement.
 Talent identification / Acquisition.
QUESS CORP LIMITED (FORMERLY IKYA HUMAN CAPITAL SOLUTIONS LIMITED), MUMBAI, INDIA
Associate Principal (Executive Search / RPO) - E commerce, Elearning, Mobile VAS,
Technology, Telecom, Media, Entertainment and Consumer services 07/2010 – 09/2016
Quess, India’s leading integrated business services provider, was established in 2007. Headquartered in Bengaluru, the
company has a pan-India presence with 65 offices across 34 cities along with overseas footprint in North America, the
Middle East and South East Asia. It serves over 1700+ customers across 4 segments namely, Global Technology
Solutions, People & Services, Integrated Facility Management and Industrials
Career Graph
 Engagement Manager (Executive Search Business) Jul 2010 to Sep 2010
 Engagement Manager (RPO – Reliance Jio Infocomm) Sep 2010 to Feb 2011
 Engagement Manager (Executive Search Business) Feb 2011 to Jan 2014
 Engagement Manager (RPO – Reliance Jio Infocomm) Jan 2014 to Apr 2015
 Associate Principal (RPO – Reliance Jio Infocomm) Apr 2015 to Sep 2016
Project Based RPO Business (Sep 2010 to Feb 2011) & (Jan 2014 to Sep 2016)
Projects business involves Outsourcing of the end to end recruitment process by the client as per the guidelines
mutually agreed upon by both parties.
Client Reliance Jio Infocomm (4G Venture of Reliance Industries)
Duties & Responsibilities: (Sep 2010 to Feb 2011)
 Was the first member to be deputed at RCP with Reliance Jio Infocomm from Ikya.
 Worked very closely with the core team of Reliance Jio with regards to hiring people across levels.
 Preparation of weekly reports.
 Team Management.
 Delivery Management.
 Stakeholder management.
 Head hunting and cold calling
 Mapping of segments.

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Duties & Responsibilities: (Jan 2014 to Sep 2016)
 Multiple Stakeholder Management.
 Candidate Management.
 Head hunting.
 Talent identification.
 Talent acquisition.
 Team Management.
 Recruitment across Levels as per priority.
 Delivery Management.
Clusters / Teams Handled in Reliance Jio Infocomm
 Jio ISO
 Jio Media
 Jio Money
 Jio War Room
 Jio ISP
 Jio OSP
 Jio NSO
 Jio Cloud
Executive Search Business (July 2010 to Sep 2010) & (Feb 2011 to Jan 2014)
Leadership and Senior Management Hiring for early & growth stage companies on domains of E commerce, Elearning,
Mobile VAS, Technology, Telecom , Media, Entertainment and Consumer services in Technical / Non-Technical Roles.
Duties & Responsibilities:
 Client Management as per the different roles for different clients.
 Candidate Management as per the different roles.
 Researching Organizations & Industry.
 Preparation of Job Description.
 Head hunting as per requirement.
 Talent identification.
 Talent acquisition.
 Detailed Interviewing.
 Candidate Interview Reports.
MANPOWER SERVICES INDIA, MUMBAI
ConsultantRecruitment (Telecom& Consumer) 12/2007 – 06/2010
Manpower Group is the world leader in innovative workforce solutions, connecting human potential to the power of
business. Manpower Group serves both large and small organizations across all industry sectors through our brands
and offerings: Manpower Group Solutions, Experis, Manpower and Right Management.
Duties & Responsibilities:
 Completing the end to end Recruitment cycle from getting the requirement to successfully placing the
candidate in the organization.
 Short-listing the candidates matching the desired job requirements.
 Screening of candidate profile to shortlist candidate for the personal interview.
 Contacting available candidates through phone or email and briefing them on the position.

4. 4
 Conducts initial screening of candidates via phone/through a face -to-face meeting
 Proactive & In-depth research of candidate and the companies from where the potential candidate could be
sourced, including information about Organization Structure.
 Creating new and updated search lists for all assignments.
 Skillfully representing Company and its capabilities. Is up-to-date with information pertaining to the particular
industry.
 Effectively manages client/candidate calls and Response promptly and effectively to queries from clients and
candidates.
SITEL INDIA LIMITED, MUMBAI
Team Leader - Operations 01/2003 – 12/2007
Since its establishment in 2000, Sitel India has been offering best-in-class quality service for the North America, United
Kingdom, Australia, New Zealand markets. Our clients highly acclaim Sitel’s expertise to provide multi-channel
customer contact interactions across all stages of the customer relationship lifecycle.
Career Progression
 Team Leader for an US ISP Process. (Nov 2006 – till Dec 2007)
 Subject Matter expert for an US ISP Process (Nov 2005 – Oct 2006)
 Customer Service Professional for technical service for an US ISP Process (Feb 2004 – Oct 2005)
 Customer Service Professional for customer service for an US ISP Process (Jan 2003 – Jan 2004)
Responsibilities as a Team Leader
 Managing a Team of 22 agents into multiple skillsets.
 Fully responsible for the productivity and performance of the team.
 Help the team achieve their KPI's on the parameters in their respective skillsets and gain incentives.
 Conflict management.
 Recruitment of new people for the process.
 Conducting interviews to check feasibility and stability of candidates.
 Conducting induction of the new team members into the organization and into the process.
Responsibilities as a Subject Matter Expert
 Generating and Analyzing Performance reports for the team.
 Maintaining clients service requirements (AHT, Quality, Service level, C-Sats. etc)
 Conducting Refresher trainings across the floor on regular basis.
 Quality (joint monitors with client as well as internal monitoring) and generating reports
on scores & feedback.
 Coordinating with HR, operations support IT, administration, etc.
Additional Responsibilities
 Responsible for recruitment of new hires in the process after thorough Screening of candidates.
 On selection handle the induction of the new hire into the company and into the process.
 Handling the transition of the new hires from their learning curve days to production.
 Handling conference calls with the clients to update them with system issues and solving technical queries.
 Took initiatives and gave inputs in team activities.
 Have been a part of Operations select round for the agents selected for my process.
 Have been part of the pre orientation induction for the agents selected for
the process.
 Have been part of job fairs conducted by the organization to get new hires for the process.
 Have been part of focus groups in containing attrition for the process.

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REFERENCES
 Available upon request