Com120 11 conflict part 4

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Com120 11 conflict part 4

  1. 1. Topics Definition of conflict Principles◦ Styles Conflict management stages Conflict management strategies
  2. 2. Strategies Consider◦ Goals◦ Emotions◦ Thoughts◦ Personality◦ Family history
  3. 3. StrategiesLess Effective• Win-Lose• Avoidance• Force• Face-attacking• AggressivenessMore Effective• Win-Win• Active Fighting• Talk• Face-enhancing• Argumentativeness
  4. 4. StrategiesLess Effective• Win-LoseMoreEffective• Win-Win
  5. 5. StrategiesLess Effective• Avoidance• Withdrawing• Nonnegotiation• SilencersMore Effective• Active Fighting
  6. 6. StrategiesLess Effective• Force• Physical• EmotionalMoreEffective• Talk
  7. 7. StrategiesLess Effective• Face-attacking(Face-detracting)• Beltlining• BlameMore Effective• Face-enhancing• Respectful
  8. 8. StrategiesLess Effective• AggressivenessMore Effective• Argumentativeness
  9. 9. StrategiesLess Effective• Win-Lose• Avoidance• Force• Face-attacking• AggressivenessMore Effective• Win-Win• Active Fighting• Talk• Face-enhancing• Argumentativeness

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