1. Megan Laurin Wigfall
7905 Norwich Court
Port Tobacco, MD 20677 US
Mobile: 2406820766
Email: meganwigfall13@gmail.com
Availability:
Job Type: Permanent, Recent Graduates
Work Schedule: Full-Time
Desired locations:
United States - MD - Aberdeen Proving Ground
United States - MD - Andrews AFB
United States - MD - Fort Meade Naval Facilities
United States - NC
United States - TX
United States - CA
United States - FL
United States - VA
United States - DC
United States - MD
Work
Experience:
Johns Hopkins Howard County General Hospital
5755 Cedar Lane
Columbia, MD 21044 United States
11/2014 - Present
Salary: 17.00 USD Per Hour
Hours per week: 40
Patient Service Supervisor II (Sodexo) in Dietary
Duties, Accomplishments and Related Skills:
Responsible for oversight of patient tray line system management, patient satisfaction
and scheduling. Provide leadership support to a team of 40 employees on varying
shifts. Daily interaction with patients and clinical team to ensure patient satisfaction.
Establish and implement changes in service delivery and scheduling to ensure
customer services needs are met. Review employee assignments daily and
implement adjustments to address resource shortages. Assign responsibilities for
specific work areas to employees. Provide oversight to dietary staff and train new
employees, acclimating them to the day to day process and the procedures of the
Dietary Department. Conduct daily meetings with employees. Provide monthly
training for employees. Perform day to day assignments in addition to lead duties.
Assist in providing a safe working environment for all employees. Assist employees
on tray line when needed to help get meal trays to patients on time. Analyzing and
evaluating the effectiveness of program operations in meeting established goals and
objectives of the organization. Providing recommendations for modifying, revising or
implementing procedures to improve the program operations.
Supervisor: Adele Alexis (410) 740-7839
Okay to contact this Supervisor: Yes
2. Sheppard Pratt
6501 North Charles Street
Towson, MD 21204 United States
02/2014 - 11/2014
Salary: 12.63 USD Per Hour
Hours per week: 40
Mental Health Worker
Duties, Accomplishments and Related Skills:
Orient and train new employees, acclimating them to the day to day processes and
the unit standard operating procedures. In lieu of the Charge Nurse, provide direction
and guidance to coworkers and new Mental Health Workers. Coordinate the activities
of patients and provide updates to Senior Staff members. On a daily basis,
documented the status of patients and recommended suggestions for improvement of
care. Provide follow on observation of newly trained staff to ensure that the work is
being completed in accordance with the Eating Disorder Unit’s (EDU) policies and
procedures. Assist in the planning and evaluation of patient needs based on patient
behaviors. Provide direct patient care services in accordance with the treatment plan
and under the direction of a professional nurse. Assist in providing a safe and
therapeutic environment according to established policies and procedures. Obtained
patient vital signs daily.
Supervisor: Melissa Davidson (410) 938-4240
Okay to contact this Supervisor: Yes
Sheppard Pratt
6501 N. Charles Street
Towson, MD 21204 United States
07/2013 - 02/2014
Salary: 10.50 USD Per Hour
Hours per week: 30
Diet Clerk/ Foodservice Worker
Duties, Accomplishments and Related Skills:
Diet Clerk: Accountable for the accurate and timely entry of daily menus which
dictated the diet plans for the inpatient population, based on their dietary restrictions.
Prepared daily reports for distribution to the Prep Cook and Chef to prepare food for
distribution on patient tray line. Answered phone calls in regards to any diet changes,
missing items and new admits.
Food Service Worker: As the starter of the tray-line, led a small team while
managing time sensitive preparation and distribution of individual meals for the
inpatient population. Provided oversight on the preparation and service of food
products. Ensured food quality and quantities were adequate and available for service
in a timely manner. Ensured that food is maintained at appropriate temperatures.
Cleaned, sterilized and disinfected areas and equipment. Covered and stored leftover
foods properly. Obtained food supplies necessary to create meals required for an
estimated 120 patients. Responsible for ensuring that each patient had a full meal on
time and the food was prepared in accordance to their specific diet plan.
Supervisor: Lisa Crowther (410) 938-4563
Okay to contact this Supervisor: Yes
3. Target
1238 Putty Hill Avenue
Towson, MD 21286 United States
01/2011 - 08/2013
Salary: 8.25 USD Per Hour
Hours per week: 20
Cashier
Duties, Accomplishments and Related Skills:
Assisted Customer Service Team leads in implementing a team to deliver fast fun and
friendly services to our guests. Assisted in delegating work duties to individual staff
members when coverage was needed on the front lanes and guest services.
Resolved guests concerns quickly and accurately. Provided training to new team
members to achieve customer service goals. Neatly stocked items on shelves and
processed transactions. Identified and reported any safety concerns promptly.
Supervisor: Ms. Sierra (410)-823-4423
Okay to contact this Supervisor: Yes
Target
60 Shining Willow Way
La Plata , MD 20646 United States
05/2007 - 01/2011
Salary: 7.50 USD Per Hour
Hours per week: 20
Cashier
Duties, Accomplishments and Related Skills:
Assisted Customer Service Team leads in implementing a team to deliver fast fun and
friendly services to our guests. Assisted in delegating work duties to individual staff
members when coverage was needed on the front lanes and guest services.
Resolved guests concerns quickly and accurately. Provided training to new team
members to achieve customer service goals. Neatly stocked items on shelves and
processed transactions. Identified and reported any safety concerns promptly.
Supervisor: Ms. Desiree (301) 934-5900
Okay to contact this Supervisor: Yes
Education:
Morgan State University Baltimore, MD United States
Bachelor's Degree 05/2014
GPA: 2.84 of a maximum 4.0
Credits Earned: 147
Major: Nutritional Sciences and Dietetics
Language Skills:
Language Spoken Written Read
English Intermediate Intermediate Intermediate
4. References: References available upon request
Additional
Information:
• Over six years of combined patient care and customer service experience.
• Skilled in patient/customer interaction and addressing concerns.
• Experience in training and orienting new staff on day to day processes and
procedures.
• In-depth knowledge of using solid judgment when urgent complaints are raised
• Skilled in providing extraordinary care to patients and customers through friendly,
caring courteous and professional services to ensure customers feel welcome and
comfortable.
• Able to give accurate and detailed information to staff and management.
• Proven ability to give positive customer service to patients and staff
• Excellent communication and interpersonal skills
• Skilled in MS Office Suite
• Assisted in maintaining electronic and hard copies files of patients’ paperwork.
• Plans, organizes, prioritizes, and schedules own work activities to complete
assignments in timely and effective manner
• Demonstrates strong oral and written communication skills.
• Able to compose and deliver responses to moderately complex questions in a clear,
concise, and organized manner.
• Prepare and analyze information needed for employee training.
• Maintains office calendars/ schedules.
• Coordinates and arranges various catering events.
• Performs assignments that require developing plans, goals, and objectives for
implementation and administration of the program, and/or developing criteria for
evaluating the effectiveness of the program.
• Evaluated the effectiveness of the operation of the department in weekly
management meetings where goals and objectives are discussed and analyzed for
improvement for the departments’ needs and performance in order to make
necessary improvements.
