Megan Wigfall is seeking a position as a Catering Supervisor where she can utilize her over 6 years of experience in patient care, customer service, training staff, and ensuring excellent service. She has a Bachelor's degree in Nutritional Sciences and is a certified nursing assistant. Her experience includes roles as a Patient Service Supervisor overseeing patient tray systems and staff, a Mental Health Worker providing patient care and training, and various food service roles involving meal preparation and distribution.

1. Megan Wigfall
7905 Norwich Court
Port Tobacco, MD 20677
(240) 682-0766
Meganwigfall13@gmail.com
OBJECTIVE: A results oriented professional that is seeking to obtaina responsible and challenging position
witha growthorientedorganizationas a Catering to you supervisor where I can maximize my development
and training skills.
SUMMARY OF QUALIFICATIONS
 Over six years of combined patient care and customer service experience.
 Skilledinpatient/customer interactionand addressing concerns.
 Experience in training and orienting new staff on day to day processes and procedures.
 Skilledinproviding extraordinarycare to patients and customers throughfriendly, caring
courteous and professional services to ensure customers feel welcome and comfortable.
 Abilityto give accurate and detailedinformationto staff and management.
 Supervisoryskills,leadership skills,andmanagement skills and experiences ina healthcare
facilityand food service facility.
 Abilityto communicate on various levels to include management, client,customer and
associate levels
 Demonstrate abilityto motivate staff to maximumproductivity.
 Provenabilityto give positive customer service to patients andstaff
 Abilityto identifyareas of strengthand weakness and implement company policies,standards,
and changes in the operationand systems that optimize the productivity.
 Excellent communicationand interpersonal skills bothwrittenand verbal
 SkilledinMS Office Suite
 Experience working withand using
o Food Management System(FMS)
o At Your Request (AYR)
o Retail management
o Cash Handling
o Catering Events
o American POS
o Press Ganey
o P&L financial management
Education Bachelors of Science in Nutritional Sciences
Morgan State University
Baltimore,MD 21251
Graduated: May 2014
Certification
Certified Nursing Assistant (CNA)
American Red Cross
Baltimore,MD 21215
Completed: August 16, 2013,114 hours
Experience
Patient Service Supervisor II (Sodexo)
November 2014-present
Howard County General Hospital
Columbia, MD 21044
 Responsible for oversight of patient trayline systemmanagement

2.  Patient satisfaction
 Scheduling
 Provide leadership and support to a team of 65 union employees
 Daily interactionwithpatients and clinical teamto ensure patient
satisfaction.
 Establishand implement changes in service deliveryand scheduling to
ensure customer services needs are met.
 Review employee assignments daily and implement adjustments to
address resource shortages.
 Assignresponsibilitiesfor specific work areas to employees.
 Provide oversight to dietarystaff and trainnew employees,
 Conduct meetings withemployees.
o Daily line ups
o WeeklyHUDDLES
 Provide monthlyin-service training for employees.
 Conduct weeklyPatient Rounding
 Performdaily assignments in additionto lead duties.
 Assist inproviding a safe working environment for all employees.
 Assist employees on trayline when needed to help get meal trays to
patients on time.
Mental Health Worker
February 2014 – November 2014
Sheppard Pratt
Baltimore,MD 21285
 Orient and trainnew employees
 In lieu of the Charge Nurse, provide directionand guidance to coworkers
and new Mental HealthWorkers.
 Coordinate the activities of patients andprov ide updates to Senior Staff
members.
 Documented the status of patients and recommended suggestions for
improvement of care.
 Provide follow up observationof newly trainedstaff to ensure that the
work is being completedin accordance withthe Eating Disorder Unit’s
(EDU) policies and procedures.
 Assist inthe planning and evaluationof patient needs based on patient
behaviors.
 Provide direct patient care services inaccordance withthe treatment
plan and under the directionof a professional nurse.
 Assist inproviding a safe and therapeutic environment according to
establishedpolicies andprocedures.
 Obtained patient vital signs daily.
Diet Clerk/Foodservice Worker (Sodexo)
July 2013- February 2014
Sheppard Pratt
Baltimore,MD 21285
Diet Clerk:
 Accountable for the accurate and timelyentryof daily menus which
dictatedthe diet plans for the inpatient population,based on their dietary
restrictions.
 Prepared daily reports for distributionto the Prep Cook and Chef to
prepare food for distributiononpatient trayline.
 Answered phone calls in regards to any diet changes, missing items and

3. new admits.
Food Service Worker:
 As the starter of the tray-line,led a small teamwhile managing time
sensitive preparationand distributionof individual meals for the inpatient
population.
 Providedoversight onthe preparationand service of foodproducts.
 Ensured food qualityand quantities were adequate and available for
service ina timelymanner.
 Ensured that food is maintained at appropriate temperatures.
 Cleaned, sterilizedand disinfectedareas and equipment.
 Coveredand storedleftover foods properly.
 Obtained food supplies necessary to create meals requiredfor an
estimated120 patients.
 Responsible for ensuring that each patient had a full meal on time and
the food was prepared in accordance to their specific diet plan.
Cashier
January 2011 – August 2013
Target
Towson, MD 21286
 AssistedCustomer Service Teamleads in implementing a team to deliver
fast fun and friendlyservices to our guests.
 Assistedindelegating work duties to individual staff members when
coverage was needed on the front lanes and guest services.
 Resolvedguests concerns quicklyand accurately.
 Providedtraining to new teammembers to achieve customer service
goals.
 Neatlystockeditems on shelves and processedtransactions.Identified
and reportedany safetyconcerns promptly.
Cashier
May 2007- January 2011
Target
La Plata, MD 20646
Charles County