1. Heidi Runyan
5320 River Ridge Ave NW  Albuquerque, NM 87114  (505) 440-1157  My4pawz@aol.com
Objective
Medical Assistant/Patient Care Coordinator allowing for parlay of demonstrated
organization, customer service, patient care, communication and project management skills
proven by several years of successful, profitable employment.
Profile
Registered Medical Assistant and United States Military Veteran, motivated, personable and
accomplished medical professional with college degree with over 13 years of customer service
experience; Attentive to detail, able to take initiative, prioritize multiple tasks and manage workload;
Resourceful team player with can-do attitude that is able to generate ideas focusing on the best
solution while working well at all organizational levels to enhance the growth and evolution of the
company. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-
professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated
leadership history of producing accurate, timely presentations.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and
competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven
environments. Excellent team-building skills.
Education
BROWN MACKIE COLLEGE – Albuquerque, NM
Medical Assistant Degree, 2012 to 2014
(Two-year associates degree.)
GPA: 3.99/4.0
Skills Summary
 EMS Safety CPR & First
Aid Provider thru 2/2016
 Project Management
 Report Preparation
 Written Correspondence
 General Office Skills
 Glucose testing
 Urinalysis
 Lab Order Procurement
 Phlebotomy and
Hematology
 Computer Savvy
 Customer Service
 Patient Scheduling
 Professional
Presentations
 Microsoft Word, Excel
and PowerPoint.
 Injections
 Ear Lavage Procedures
 EKG/ECG
 Catheterization
 Provider Scribing
 Front-Office Operations
 Power Chart
 Care Cloud EMR
 Wound Care
ProfessionalExperience
CLINICAL PROCEDURES: REPORTS/PRESENTATIONS/TECHNOLOGY
 Author professional correspondence to customers and vendors.
 Communicate medical concepts to patients using layman’s terms to facilitate understanding.
 Triaged patients in an efficient and timely manner.
 Processed lab requests, injections, and in office testing (urinalysis and A1C checks).
 Oversee front-office operations and provide impeccable customer service with a thoughtfulness
and caring demeanor.
5320 River Ridge Ave NW  Albuquerque, NM 87114  (505) 440-1157  My4pawz@aol.com

2. Heidi Runyan
5320 River Ridge Ave NW  Albuquerque, NM 87114  (505) 440-1157  My4pawz@aol.com
Professional Experience, continued
CUSTOMER SERVICE/PROBLEM SOLVING
 Assisting customers with concerns in a well-mannered, timely and productive method.
 Launched an incoming mail coordinator position by ensuring company correspondence and
customer concerns are routed to the proper department for prompt customer satisfaction.
Accountable for incoming mail coordination duties, providing reports to management for analysis
while minimizing bureaucracy and streamlining workflow.
 Rapid learner and mastered varied computer programs; recently completed Cloud Care EMR,
ICD-9, ICD-10 and Power Chart training.
DETAIL MASTERY & ORGANIZATION
 Mastered aspects of day-to-day operations of a busy clinic at UNM Hospital and Atrinea
Healthcare:
 Patient triage for busy office averaging 30-45 appointments daily.
 Team player with daily prescription request management.
 Filtered and routed messages to the proper provider through Power Chart.
 Compliance with all healthcare facility, HMO and insurance requirements.
Employment History
Atriena Health Albuquerque, NM 10/2015 to Present
Medical Assistant
 Understands what a patient needs when coming in with crisis or in a less than optimum state of health.
Able to find solutions for a myriad of issues will be necessary.
 Able to find solutions for the problems the patients bring.
 Review all of a patient's medical history with a close eye so as not to miss any details that will deter
recovery or care.
 See people during moments of trauma or crisis, where they and their family are vulnerable or in pain.
Being compassionate is an asset in this field.
 Being patient with people who may have trouble communicating or understanding what is happening is
important.
 Communicate with patients and their families and often are the go-between them and doctors or other
medical staff.
 Sees multiple patients every day, with a myriad of needs. Keeping their records organized is crucial
 Perform and document vitals and lab orders and medication refills in an accurate and timely manner.
 Administer injections, ear lavages, in-office A1C testing and urinalysis.
Veterans Health Administration Albuquerque, NM 8/2015 to 10/2015
Human Resources Assistant
 Checking personnel action requests for appropriateness and adequacy of terms/codes and inclusion of
supporting documents.
 Initiating correspondence or notices to supervisors, employees, other agencies, or the public that may
not be of a routine nature.
 Verify employment, licensure and educational requirements of potential employees in a timely and
effective manner.
 Reviewing information to determine the nature of the action needed and approving routine actions
that are within the scope of assigned responsibilities.
5320 River Ridge Ave NW  Albuquerque, NM 87114  (505) 440-1157  My4pawz@aol.com

3. Heidi Runyan
5320 River Ridge Ave NW  Albuquerque, NM 87114  (505) 440-1157  My4pawz@aol.com
Employment History Continued
Atriena Health Albuquerque, NM 7/2014 to August 2015
Medical Assistant
 Understands what a patient needs when coming in with crisis or in a less than optimum state of health.
Able to find solutions for a myriad of issues will be necessary.
 Able to find solutions for the problems the patients bring.
 Review all of a patient's medical history with a close eye so as not to miss any details that will deter
recovery or care.
 See people during moments of trauma or crisis, where they and their family are vulnerable or in pain.
Being compassionate is an asset in this field.
 Being patient with people who may have trouble communicating or understanding what is happening is
important.
 Communicate with patients and their families and often are the go-between them and doctors or other
medical staff.
 Sees multiple patients every day, with a myriad of needs. Keeping their records organized is crucial
 Perform and document vitals and lab orders and medication refills in an accurate and timely manner.
 Administer injections, ear lavages, in-office A1C testing and urinalysis.
T-MOBILE – Albuquerque, NM
Customer Service, 1998 to 2011
Computer Skills
 Microsoft Word
 Microsoft Excel
 Microsoft PowerPoint
 Care Cloud EMR
 Microsoft Access
 Medisoft (Insurance Billing Software)
ICD-9
 Power Chart
5320 River Ridge Ave NW  Albuquerque, NM 87114  (505) 440-1157  My4pawz@aol.com