1. Rakesh Kumar Yadav
Mobile No. +919828444484 E-Mail – rakeshkumar.yadav111@live.com
CAREER OUTLINE
Insightful experience of with 2 years in the areas of Operation management, Process Management, Team
Management and Customer Relationship Management. Experience in analyzing business potential,
conceptualizing & executing strategies to drive sales, augment turnover and achieve desired targets. Proficient at
leading term for running successful Process operations; experience of developing procedures, Service standard for
business excellence. Proven track record of managing Process SOPs and streamlining workflow. Excellent
interpersonal, communication and organizational skill with demonstrated abilities in term / crisis / customer
relationship management.
CAREER’S CONTOUR
Company 1 : Vodafone Digilink Limited CS- Activation officer 4- Nov’12 to till date
Profile: -
Excellent organizer with solid planning and problem solving skills.
Self-starter who can work independently and handle multiple priorities and deadline.
Quick learner who can rapidly master all aspects of jobs with limited training.
Key Responsibilities
Responsible for Activation of Prepaid & Postpaid Numbers for Barmer District; Daily Processing & Activating 400
Prepaid activations and 100 Postpaid Activations. Approx. 9k documents of prepaid in a month.
Co-ordination with field team for day to day activities related to Documentation &Subscriber Activations.
Managing team of 10 people at Hub location for Document audit and Activations.
Ensuring Hub Activation process & Management of Prepaid & Mpesa Documentation;
Handling activations for 2 Super Stockiest 2 Main Distributors, 15 Associate distributors & 1 VODAFONE STORE &
1 VODAFONE MINI STORE of Barmer Branch and provide them better services of Vodafone.
Coordination with Central team and provide them prepaid PAF, M-PESA data time to time.
Time to time visit of channel partner to give them training of Document and educate them about prepaid
documentation to work error free and make customer satisfied with services.
Handling other activities like sorting out queries of Distributors, Branches And for this proper Co-ordination & Follow
Up with Central Team.
CAREER’S CONTOUR
Company 1 : Vodafone (Adecco Flexi one) Sales Coordinator 17 Nov’10 to 3-Nov-2012
Key Responsibilities
Provide Daily MIS for ACTIVATION, Revenue Tracker, and Tertiary.
Maintain monthly MIS of Retail expansion, Market Mapping
Responsible for all Claim submission to Finance
Documentation and follow up for Channel Appointment, Retail Outlet Expansion, Servicing through the
management Team Manage distributor’s electronic transfer site( E-Top up Site)
Distributor, Claim audit and submission on time
Communication of trade scheme and new product through mail
Daily feedback to Management about Sales and Distribution.
Territory Review Data Analysis, action planning, & execution on all aspects of sales & distribution.
Allocation of monthly Target, Trade Schemes, Planning, Review for various segments.
Resolve conflicting issues of Trade & Channel
Daily Tracker of Segment wise, Distributor wise, APP wise, Branch wise and Product wise Dashboards &
MIS.
Maintain monthly MIS of Retail expansion, Market Mapping, Extraction Reports.

2. Maintain monthly MIS of Sales Report, KPI, UEO UAO, ZMOU, and RES, Target vs Achievement, T2M,
and SRC.
Responsible for trade Handset Billing & Replacement with in TAT
Provide All Analysis & Presentation for Zonal review
Previous Assignment
Company 1 : Vodafone (Soft age Information Tech.Ltd.) Branch Coordinator JUN’09 to OCT 10
Key Responsibilities
Handled day to day activation in the entire region and solve the discrepancy
Handled the Services related to all Prepaid Activation, Updation.
Coordination with Franchises and Customer care dept. and handling of their quarries.
Updating the all Regions with new policies, new plans and changes in existing plans.
Handling the document verification of prepaid on daily bases.
Handle the Barmer territory prepaid activation and updation.
Handle the 75 Verification Executive and 6 Team leader
Manage all Verification Executive and Team Leader and all prepaid documation query resolve in TAT
Conduct training programs for Verification Executive and Team leader.
Initiative:
I have attended every Service Meet in Barmer Branch where I learn customer requirement for Vodafone.
I have send data for barring, Suspension and A2 rejection to all RM’s, PSR’s, AD’s and MD’s by mail and SMS
on daily basis to help to reduce barring and A2 rejections
Previous Assignment
Company 3 : Vodafone (Adecco Flexi one) CSG-Executive 21 May08 to 31 May09
Key Responsibilities
Supervising Postpaid Activation of Barmer Branch
Security reconciliation with Finance Department and passing waiver and adjustment & monitoring payment
updation for collections.
Co-ordination with Zonal Office & Circle for day to day departmental activities, Billing Deptt. For billing related
problems.
Prepare DSR (Daily Sales Report) for Postpaid Connections of Barmer Branch & send to finance department
for invoicing process day by day.
Also handling all Prepaid Queries of Barmer Branch.
To Supervision of CIF & CAF Management System.
Pre & Post Audit of CIF & CAF.
Educational Qualification:
B.A from Govt. College Barmer with Economics Philosophy and History in 2008
Schooling from Govt.High School Barmer (RBSE)
Skills End Certification:
Six Sigma Green Belt Training Online Course
Six Sigma Black Belt Training and Certification Online
Lean Canvas Course
PRINCE2 Foundation Introduction –Management Plaza Online Course
People Management Overview Online Course
What is Virtual Project Management Online Course
Computer Proficiency:
MS Office (All Tools), Internet Surfing, outlook
Personal Information:
Date of Birth : 18th August 1986
Language Status :English and Hindi
Marital Status : Unmarried
Hobbies : listening Classical Song

3. Address : C/O Tara chand House No. 78 Padhar Colony, Near Juni chowki vas, Barmer