1. VICKI H. SCHAUB
4208 Longfellow Drive
Plant City, FL 33566
813-690-2236
vickischaub1@verizon.net
SUMMARY OF QUALIFICATIONS:
B2B sales professional, project manager and customer trainer with expertise in relationship
building for business development. Strong account management skills.
CORE COMPETENCIES:
B2B sales and account development
Account management, expansion, retention
Sales forecasting
Contract management
Project management
Telecom system design and documentation
Train-the-trainer program delivery
User training on telecom systems
CAREER HISTORY:
Apr 1992 to Dec 2014
VERIZON [formerly GTE]
Senior Analyst – National Contract Administration Department (2011-2014)
* Initiated contract implementation for medium-to-large business customers:
Abstracted key information from legal contracts and entered it into the service management
system.
* Reviewed contracts for compliance with complex FCC and state regulations.
* Ensured customer adherence to contract terms throughout the life of the contract:
Monitored contracts for customer fulfillment of commitments for volume, usage and revenue.
Reviewed invoicing accuracy and investigated billing discrepancies.
Senior Analyst – Contract Implementation Department (2009-2011)
* Identified root causes of billing discrepancies and worked across departments to develop
solutions:

2. Ensured billing quality for small-to-medium business clients with complex, customized
contracts. Researched, analyzed and remedied customer billing complaints.
* Served as liaison between Verizon and the FCC on escalated customer issues:
Facilitated issue resolution within FCC-mandated timelines.
* Resolved issues, promoted satisfaction and retained accounts.
Project Manager / Customer Trainer – Sales Support Department (2005-2009)
* Managed complex telephone, voice mail and call center projects from system design through
implementation and training.
* Provided technical support to sales reps throughout the sales process:
Demonstrated Nortel and Cisco equipment at customer sites. Identified customer needs,
developed specs, designed and customized telecom systems for medium-to-large businesses.
* Coordinated system implementations:
Created critical path schedules for equipment delivery, technician installation, network
switchover at the Verizon central office and customer training.
* Delivered on-site system training for customers:
Developed customized training manuals and provided both classroom and one-on-one
instruction to corporate trainers, managers and end users.
Account Manager – Medium-Size Business Department (2003-2005)
* Prospected and sold to new accounts (30-40 cold calls/day):
Researched potential customers (newly opening businesses), initiated contact and visited
decision makers. Identified network and equipment needs, prepared and presented proposals,
and closed sales.
* Expanded and retained business with existing accounts (1800 customers):
Initiated periodic contact with customers to offer systemand network upgrades, as well as to
ensure ongoing satisfaction with services and pricing.
* Consistently exceeded all sales goals.
Business Account Manager – High-Value Business Department (2000-2003)
* Expanded and retained business with existing accounts (60+ medium-size customers) by
providing a "one-stop shopping experience":

3. Led customer site visits accompanied by network and data engineers. Together, collected data
on each customer's future communication needs. Led development of improved telecom
solutions. Prepared and presented proposals; closed sales.
* Developed forecasts of annual, quarterly and monthly revenues.
Account Executive – GTE Wireless (1999-2000)
* Developed new business customers through prospecting and cold calling.
* Retained existing customers through periodic contacts.
* Consistently met all sales goals.
Business Account Manager – Small Business / High-Value Department (1996-1999)
Telephone Account Manager – Business Account Development Department (1992-1996)
TECHNICAL SKILLS:
Verizon Software: SORCES, NOCV, Contract Viewer, Verizon Central Billing System
Contact Management: Salesforce.com
HR Management: PeopleSoft, Workbrain
Microsoft Office: Word, Excel, PowerPoint, Access
Lotus Notes
EDUCATION:
Graduate – Plant City High School – Plant City, FL