1. UNIVERSITY OF THE CORDILLERAS
COLLEGE OF INFORMATION TECHNOLOGY AND COMPUTER SCIENCE
WEEKLY ACCOMPLISHMENT REPORT
INCLUSIVE
DATES
INTERNSHIP PROGRAM PLAN
(DUTIES AND RESPONSIBILITIES)
TASK
COMPLETED/ACCOMPLISHED
September
5-10
-Learn about SITEL history
-Make Logo and Rules
-Grammar Reading
-Accent Neutralization
-Recording of voice
-Oral Drills
-Vowel Practice
-Learned the background of
SITEL
-able to improve our grammar
-able to correct the mistakes
with the daily warm ups
12-17
-Reading American T
-Read the Rate of speech
-Daily vocal warm-ups
-Grammar Reading
-Daily vocal warm-ups
-Passing of updated resume
-medical
-Took SVAR
-passed the SVAR with the help
of the Lessons that we had
while on training in ACADEMY
-passed our resume for
upcoming interview
-passed the interview

2. 19-24
FST Training
Learn About:
-Macys and Bloomindales
-Culture of Americans
-Government
-Characteristics
-Language
-Seasons and Time Zones
-States
-Land Marks
-Idioms and Slang
-Profiling customers
-passed the quizzes
-able to participate in our daily
activities
26-30
-Ideal call factors
-Professional communication
-Active Listening
-K.I.S.S.
-Pronunciation Brands
-Empathy, Paraphrasing and
Assuring
-Probing
-Differences of M & B
- improved our communication
skills with the activities
-able to practice the tips in
communicating with customer
October
1& 3-8
PST Training
Learn About:
-Agents Tools
-Smart Notepad
-Mark
-AHT(Average Handle Time)
-Agent Dashboard
-Order entry call
-SmartPOS
- was able to know and
manipulate the tools and how
it works

3. 10-15
-Introduction to BLM loyalist
-Plenti Sign-up
-Macy’s and Bloomingdale’s loyalist
program
-Life Cycle of an order
-Order entry process
-MSA
- learned the types of Loyalist
program that MACYS and
BLOOMINGDALES.
-Practice Mock calls
17-22 -APO/FPO
-Shipping Method
-Price Adjustment
-Policy
-Accommodation
-Practice Mock calls
-Learned how to price adjust
-Learned to Accommodate
customers
-Learned the policies
24-29
&31
OCPTraining
-Mock calls
-Take in calls :
- order entry
-Mock calls with a tenured
agents
-successfully placed an order
November
7-12
-Take in calls :
- order entry
- service recovery
-successfully placed an order
-assist customers with their
concerns with their orders
-make price adjustments
14-19
-Take in calls :
- order entry
- service recovery
-successfully placed an order
-assisted customers with their
concerns with their orders
-make price adjustments
-give discounts/promo codes
-transferred surveys

4. 21-26
-Take in calls :
- order entry
- service recovery
-successfully placed an order
-assisted customers with their
concerns with their orders
-made price adjustments
-gave discounts/promo codes
-transfer with the
Departments if necessary
-transferred surveys
28-30
-Take in calls :
- order entry
- service recovery
-successfully placed an order
-assisted customers with their
concerns with their orders
-made price adjustments
-gave discounts/promo codes
-transferred with the
Departments if necessary
-transferred surveys
December
1,2 & 5-
10 -Take in calls :
- order entry
- service recovery
-successfully placed an order
-assisted customers with their
concerns with their orders
-made price adjustments
-gave discounts/promo codes
-transferred with the
Departments if necessary
-transferred surveys

5. 12-18
-Take in calls :
- order entry
- service recovery
-successfully placed an order
-assist customers with their
concerns with their orders
-make price adjustments
-gave discounts/promo codes
-transferred with the different
Departments if necessary
-transfer surveys
Noted by:
Vincent Garcia
Supervisor's Name
Position