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It takes - “Understanding Customers” The Future of Marketing 2016: New Roles, and Trends

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It takes
- “Understanding Customers” by Ruby Newell-Legner
Positive experiences
to make up for one
unresolved bad
experience.

Published in: Marketing
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  • @Mathew Sweezey hallo Matthew I'm Hary from Indonesia, I really like this slides, very helpfull. actualy I've been searching for Ruby Newell-Legner's book "understanding customers". do u know were I can find it? or if u know some blog to talk about Ruby's book may u share it? thx u
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