Dilawri Group of Companies is Canada's largest automotive group representing 30 automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, and British Columbia. Our staff across the country answer the question, "What leads to success working in a dealership?" Learn what it takes to succeed from their insightful answers!

1. WHAT LEADS TO SUCCESS
WORKING IN A DEALERSHIP?

2. Possessing organizational and multitasking skills
are crucial in my position. When preparing new
vehicles for delivery, there are so many details to
be overseen and it is critical that I get those
right. Strong relationships with the sales, service,
and parts departments are also important to
ensure that we are all aligned on deliveries.
Elona Koszta
BMW Gallery
New Vehicle
Internal Advisor

3. I have found success in my position by
being consistent, hard-working, and put-
ting the client’s interests first while guiding
them through the purchase process.
Brand Specialist
Bob Levitt
Audi Downtown Vancouver

4. Apprentice Technician
Focusing on the customer’s needs is
the key factor for a successful career. In
order to achieve this, staying
up-to-date with new vehicle technolo-
gies, and being able to communicate
effectively with various generations of
clients is essential.
Rafael Correa Reinhardt
Audi Downtown Vancouver

5. The job is forever evolving so the ability to
step out of one’s comfort zone and learn
new things is key. Keeping a positive atti-
tude and outlook on a consistent basis has
always served me well.
Senior Financial
Services Manager
Patrick Savoie
Honda Des Sources

6. I believe that happy employees
and customer satisfaction leads to
success. With 13 years of Honda
experience, I have learned the
value of a strong team and the
great chemistry that can be creat-
ed. I like to recognize the hard
work of my service team which
helps motivate them. As a result, I
have a happy and loyal staff, who
in turn provide great customer ex-
periences.
Michael Hoang
Heritage Honda
Service Manager

7. Communications
Coordinator
Lenka Durward
Dilawri Group of Companies
Organization. Resourcefulness. Proactivity. As an administrator and coor-
dinator, I find that being imaginative in solving challenges and complet-
ing projects is key. I care about what I do, and I transfer this energy into
how I do things.

8. I consider myself a competitive person
and this drives me to accomplish a lot in
a day. Three of the six years that I have
lived in Canada have been with Dilawri.
While living in Europe, I had gained
many years of experience in automotive
manufacturing and sales. I apply this
valuable knowledge to my job every day.
Robert Luzar
Hyundai of Regina
Sales Manager
(New & Used)

9. Appointment
Coordinator
Patience, and the ability to work effi-
ciently in a fast-paced, distracting envi-
ronment. It also helps to be a person
who’s naturally friendly and courteous,
and likes dealing with people.
Becky Milos
Appointment Coordinator

10. Fixed Operations Manager
Our team values the customer and prides
themselves in delivering above and beyond
customer service. We are accountable in all
that we do. We are successful when there is
alignment within the parts, technicians and
service teams.
Glenn Barzdenis
Infiniti Gallery