Dorjän S. Scott is a seasoned technical communicator with over 10 years of experience in technical writing, documentation standards, training, and support. They have worked in various roles such as a technical writer, web developer, marketing support specialist, and user interface developer for CardinalCommerce Corporation where they implemented standardized documentation processes and developed technical documentation. They also own a small technical support business providing hardware, software, and network support for local businesses and organizations.

1. Dorjän S. Scott
scotdor@gmail.com • 216-289-3605 • 255 E. 242nd
St. Euclid, OH
Seasoned technical communicator with over ten years of experience in technical writing, documentation
standards, training, and support. Strong ability to present highly technical information to audiences with
varying levels of familiarity. Highly flexible with a proven ability to switch roles and gain expertise in new
areas as needed.
Professional Experience
CardinalCommerce Corporation • Mentor, OH • 2002 – Present
Technical Writer / Documentation Specialist
Work with software engineers, developers, and trainers to develop technical and training documentation.
• As the first technical writer hired by the company, spearheaded the initial conversion of ad-hoc, developer-
written documentation into a standardized, comprehensive set of technical manuals and user guides.
Developed layouts and styles using QuarkXpress.
• Increased the efficiency of creating, updating, and branching documentation 200% by managing and
implementing the conversion of all technical documentation to a XML-based system using Apache FOP. With the
FOP-based system, documentation can be quickly updated and customized based on customer needs, with pdf
and html outputs, while maintaining a centralized repository of information.
• Continued serving as the subject-matter expert on FOP documentation and centralized documentation
management after transferring to other roles within the company. Created in-house documentation and trained
incoming writers and developers on CardinalCommerce documentation procedures and policy.
Marketing Support Specialist
Support the marketing team as a liaison with the development team. Provide graphical and technical support for
marketing campaigns, corporate communications and presentations.
• Developed and documented corporate marketing and presentation standards. Enforced company-wide usage of
approved Pantone color palettes, fonts, marketing materials and presentation templates.
• Created targeted advertising campaigns materials for multiple marketing verticals. Developed and implemented
a process for integrating email-based campaigns with the marketing team’s CRM system.
• Created product logos, presentation graphics, and marketing graphics with Adobe Photoshop and Illustrator.
Web Developer
Responsible for managing and creating content for the corporate website, ensuring continuous availability, and
performing vulnerability checks.
• Developed and documented standard procedures for site updates, backups, and security vulnerability checks.
• Worked closely with a translation service to code and implement a Spanish-version of the corporate website.

2. • Developed and implemented a system of automated reporting scripts to present daily website traffic analytics
to corporate officers and board members.
User Interface Developer
Develop, code, and test custom front-end interfaces for CardinalCommerce’s secure transaction platforms while
maintaining secure development standards and working with the back-end development team. Develop internal web
applications for development processes and testing.
• Created mobile-optimized, cross platform online checkout pages for merchants with html5, css3, and JavaScript.
• Created modular front-end validation scripts which served as the gold standard for the front-end development
team. Created documentation for front-end validation methods.
• Established position as the go-to UI developer for non-standard, particularly demanding customers with
continuously changing requirements and benchmarks.
• Subject-matter expert on Internationalization and Localization standards and techniques for websites and web
applications. Developed procedures and conducted training presentations for L18n and L10n methods used by
CardinalCommerce.
Lakeshore Technical Support • Euclid, OH • 2001 – 2013
Owner
• Provide hardware and software troubleshooting, network installation, upgrades and custom computer builds for
local business and home users.
• Technical consultant and A/V contractor for the Annual Statewide Geriatric Medicine Conference conducted by
the Northeastern Ohio Universities Colleges of Medicine and the University of Toledo.
John Carroll University • University Heights, OH • 2001 – 2002
Network/Systems Technician (Contract)
• Managed the installation of new software suites for the faculty and staff, and provided training as needed.
• Improved the John Carroll Info Services Dept.’s response time by quickly and efficiently resolving hardware,
software, and NT / Novell network problems. Response times for trouble tickets improved from an average of 2-
3 days to 1-2 days as a result. Also reduced the number of callbacks resulting from unsatisfactory solutions.
• Performed the installation and training for the SCT Banner system, an Oracle based, internet-native software
suite, in order to provide a self-service solution for unifying and managing academic, financial, and
administrative functions at John Carroll University.
ABB Automation, Inc. • Wickliffe, OH • 2000 – 2001
Technical Writer
• Worked with engineers and designers and used engineering notes, bills of material, and CAD information to
produce product specifications.

3. • Developed operational and training documentation for process automation equipment with Adobe
Framemaker.
• Created the new instruction manual for a bridge controller and processor bus adapter upgrade for ABB’s process
controls system, enabling delivery to the customer ahead of schedule.
• Improved training and operational documentation for modular power system and workstation components of
the ABB Symphony Enterprise Management and Control System.
APK.net, Inc. • Cleveland, OH • 1999 – 2000
Technical Writer / Support Technician
• Created on-line network & software help documentation for APK customers for Windows, Linux, and MacOS
platforms.
• Set up Private Virtual Circuits (PVCs) for DSL customers in Cisco routers to interface with three different DSL line
providers.
• Liaised with Telcos to identify and resolve network issues for corporate customers and broadband customers.
Northwest/KLM Airlines • Minneapolis, MN • 1996 – 1998
Performance Engineering and Documentation Intern
• Responsible for the monitoring and documentation of flight planning fuel requirements for the entire domestic
and international fleet.
• Developed and documented for improving flight plan accuracy by analyzing statistically viable alternative
methods of calculating fuel usage.
Education & Certifications
Cleveland State University, Washkewicz College of Engineering
Bachelor of Science in Mechanical Engineering, Anticipated May 2018
Dean’s List awarded, 2014
Payments Security Compliance, Inc.
Payment Card Industry Secure Developer Certification, 2014
ABB Automation University
Certification for the ABB M101 INFI90 Process Control Unit, 2001
CISCO Certified Training Course – Cuyahoga Community College
CISCO Router IOS Configuration - Advanced TCP/IP Networking Certification, 2000
Illinois Institute of Technology, Armour College of Engineering
Aerospace Engineering Major, 1993 – 1997