Resume

1. Charles E. Vermette
85 Washington Park Drive Norwell, MA 02061
cevermette@gmail.com 781/249-3573 www.linkedin.com/in/charlesevermette/
Senior Software Technical Writer
Enthusiastic, resourceful, Hands on Technical Communicator who excels at discovering user needs and developing
content that addresses their needs.
Senior professional who thrives on learning new technologies, determining how those technologies relate to users,
and developing documentation that highlights the benefits of the technologies and maximizes the user experience.
• Thorough understanding of the Software
Development Life Cycle and programming/
development concepts.
• Flexibility to work in various collaborative
development/teams, including Waterfall and Agile
Development environments.
• Thorough knowledge of Relational Database
Management systems and SQL Coding.
• Understanding of the principles of content reuse.
• Training and platform skills (including course
development and delivery).
• Solid understanding of Networking, including
CompTIA Network Plus Certification.
Applications
Print
Docu
menta
tion
Mi
cro
sof
t
Ap
pli
cat
ion
s
Screen
Capture/
Image
Manipulat
ion
Online
Docu
menta
tion
Da
ta
ba
se
Qu
eri
es/
Re
po
rti
ng
Ve
rsi
on
Co
ntr
ol
Issu
e
Tra
ckin
g/
Proj
ect
Man
age
me
nt
Page
Layou
t
Fram
eMak
er
Acrob
at
W
or
d
Ex
cel
Po
we
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Vis
io
Photosho
p
SnagIt
Robo
HELP
Web
Work
s
Publis
her
S
Q
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An
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Ac
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ss
Sh
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oi
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So
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Sa
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JIR
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MA
Quark
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EMD Serono Rockland MA (Contract) March 2016 – Present
Medical Devices (Division of Merck Pharmaceuticals)
• Reporting to the Director of Global Project Management, creating Instructions for Use (IFU) for a corporate
wide JAMA/JIRA Project Management System implementation to be used worldwide by Merck’s 30,000
employees.
The Baupost Group Boston MA (Contract) November 2015 – March 2016
Hedge Fund
• Created a User Guide, Installation Guide and Design Document Documentation for a Virtual Desktop
initiative, in which the company switched to VMware Horizon for all remote access.

2. • Created a Disaster Recovery Playbook for a DR exercise. The Playbook included instructions for shutting
down the primary Data Center, running Service Recovery Manager Procedures to establish the secondary
Data Center, and procedures for re-establishing service to the Primary Data Center.
• Created procedural documentation for Desktop Support Staff, including implementation guides and
onboarding procedures for new employees.
Public Partnerships Limited (PPL) Boston MA (Contract) December 2014 – August 2015
Subsidiary of Public Consulting Group
• Wrote a System Overview Guide for a Home Health Care Provider Management system for a large Western
state. The guide utilized a Use Case Format, using pseudocode to outline the outcomes of inputs and
expected results.
• Wrote System Policies and Procedures, including Incident Management, Data Management, and Disaster
Recovery Plans. Worked directly with Chief Technical Officer and Senior Product Managers in the creation of
the policies.
Computersupport.com Framingham MA (Freelance) September 2014- December 2014
Cloud Services Provider
• Created an Incidence Response Plan, a Survey Overview, and weekly Blogs.
American Student Assistance Boston, MA April 2003 - June 2014
Financial Services/Student Loan Guarantor with a $35 billion portfolio of 1.3 million borrowers
Served as the Lone Tech Writer at a 500+ company, working with all levels of a company from the C Suite on down to
address both technical and business documentation.
Technical Writer
• Release Notes, End User Documentation and Standard Operating Procedures:
Created user guides and report guides for database-driven web and mainframe applications. Designed and
documented four different end user guides (1500-2000 pages in total) and maintained single sourced Online
Help systems (using Web Works Publisher) as well as embedded Online Help for browser-based applications.
• Created documentation for developers and administrators including:
o Web Developer Guides with element descriptions and API information.
o Instruction manuals for custom development tools.
o Data Dictionaries.
• Training and reference materials at request of various business units including training materials for security
software and Issue Tracking Systems.
• Point person for high level confidential business projects involving Senior Management including RFP
responses, audit documents, business continuity plans, project reviews and lessons learned documents.
Cost savings/value added: my work was used extensively for training of line staff and account representatives. It was
also used by technical staff requiring background in the company’s proprietary applications. It was praised by all user
audiences for its effectiveness.
• Training: Created and presented internal and offsite client application training for new applications.
• Development:
o Created Excel Access and SQL solutions for report tracking time tracking and production tracking and
Mail Merge Excel driven department time tracking.
Cost Savings/value added: Department efficiencies (by automating core functions) and reduced development
time) by having a record of existing reports resulting in being able to determine what could be modified as
opposed to what required new coding.
o Created a SQL based system for creating Loan Disposition Documentation using SQL queries and
Word Mail Merge functionality.
Cost Savings/value added: Automation of what had previously been a manual process resulted in greatly
reduced efficiency in both time savings and data quality.
• SharePoint Site Administration: Acted as Business Unit Administrator for Department SharePoint Site.

3. • User Acceptance Test Coordinator: Worked with Data Center and User Acceptance testers to maintain
server environment (scripts database restores test reports) and assist in resolving related issues.
nSight Burlington, MA (Contract) 2002
Boston area training facility for Technical Communication
Contract Trainer/Course Developer
Designed and presented "WebWorks Publisher Fundamentals". The two-day workshop details the process of "single
sourcing" print and online content using FrameMaker and WebWorks Publisher.
Access International Cambridge, MA (Recurring Contract) 2000- 2003
Software Development house serving the non-profit community
Technical Writer/Online Help Developer
• Updated and redesigned online help for the company's major product. Created a "single source" methodology
in which all printed documentation is converted directly into online help,
• Worked with Documentation & Training director to create web based customer support and learning systems
Cost Savings/value added: Single sourcing resulted in head count being reduced from four to one. Review and verification
was cut in half as only one set of content needed to be verified (instead of separate review of print and online help).
Eagle Investment Systems Newton, MA (Contract) 2001
Software Development for Financial industry
Technical Writer/Online Help Developer
• Introduced a Single sourcing methodology to department in which FrameMaker documents are converted
directly to online help.
• Redesigned company knowledge base by adding search functionality and graphic content. Also added
sections in online help to link to topics within the Knowledge Base.
Cost Savings/value added: Cut review time in half; enhanced online help by linking it directly to the knowledge base.
Contract/Freelance Engagements 1996 - 2003
Additional contract and freelance engagements including Localization Publishing, Newspaper Reporting, Online Help
Development and Editing Web Design and Graphic Arts. Clients/work sites include Data General, NEC, CVS and
International Communications.
Education and Certifications
B. A. English, Stonehill College North Easton MA
CompTIA Network Plus Certification
Certified Myers Briggs Practitioner