1. Paul Wallace
4514 W Sierra Street, Glendale, Arizona 85304 (208) 821-4742
Pbw2005@gmail.com
Executive Summary
PMI Certified. 17+ years of hands on experience as a technology coordinator. 12 years experience in
management. Five years experience in technical and product development project management. SCRUM
Master in October 2016. Proficient in communicating and competing successful projects.
Areas of Expertise:
 Project Management Institute (PMI)-Certified
Associate in Project Management (CAPM) PMI ID:
4563122E1
 MBA in Project Management
 SCRUM Master (Agile) in October 2016 (in process)
 B.S. Business/eBusiness Management
 17 Years Experience in Information Technology
 Five Years Experience in Project Management
 Project Management Institute Member
 JIRA Issue & Project Software (Agile
Projects)
 Certified HIPPA Security Professional
 MS Visio Experience
 Certificate of Completion Master Microsoft
Project 2016
2015 to 2016: Director of Operations, Total Care IT, Idaho Falls, ID- Project implementation specialist in remote
management environment. Call center customer support lead.
• Supporting 30+ Companies (400+ nodes) in Arizona, Utah and Idaho
• Supporting MS Active Directory, cloud based services, and virtualized environments, including 30 customized
applications
• Autotask & Endpoint Manager Remote Monitoring and Management, ERP, VOIP phone systems and SaaS
 Certified HIPPA Security Professional from 4Med - HIT University
 Noted for excellent customer service by solving complex computer issues in multi-million dollar environments
2010 to 2015: Founder, Wallace’s LLC. Idaho Falls, ID – Visionary for food manufacturing company and project manager.
• Managed project from inception to market
• Creation of prototypes and bringing innovations to food snack industry
• Coordinated with USDA, FDA, Health Department, analytical labs, investors and co-packers in planning, procurement
and marketing
• Led team of eight employees in customer satisfaction
 Increased profits by $105K in the first year
 Creation of new food product and marketed nationally
 Actively maintaining business for over five years
2005 to 2009: System Analyst, Bingham Memorial Hospital, Blackfoot, ID – Project manager and analyst in key role of
overseeing corporate IT projects in $100M environment. Crafted detailed cost analysis and project implementation plans for
hospital.
• Managed project schedule, scope and status report while coordinating hospital wide application roll-outs with over 500
employees and 300 computers.
• Consultant for million-dollar hospital management systems, EMR (Electronic Medical Records), accounting
applications, phone system and document management system.
 Saved hospital $120K by implementing EMR (Electronic Medical Records)

2.  Successfully coordinated the implementation of an EMR project for 26 physicians delivering state of the art patient
care and increasing office productivity and revenue
 Organized over 30 large group meetings, conveying vision and strategic action plans while completing 750 work
requests per year and training staff on hospital management applications
 Noted in annual performance evaluation by IT director as an organized person whose hospital wide project
implementations were the smoothest transitions BMH has ever had
 Delivered hospital EMR application on time and in budget
2003 to 2007: Business Owner, Computer Guy of Idaho, Idaho Falls, ID – Directed the company’s sales, marketing, customer
support and financial initiatives.
 Maintained a solvent and profitable IT consulting company for almost four years
 Provided expert advice and professional service to hundreds of clients throughout Eastern Idaho
 Successfully mentored new owner on key skills in operating, maintaining and growing a successful IT consulting
business
2000 to 2003: Engineering and Enterprise Support, Caspian Group, Rancho Cordova, CA – Supported and planned projects
for Delta Dental Plan of California, multi-billion dollar dental claims processing company and the largest dental processing
company in California.
• Team leader, led in project roll outs and customer service for 2300 end users. Led a team of nine network
administrators in San Francisco, Sacramento, and Milpitas, California in troubleshooting networks and
hardware/software problems.
• Responsible for the support of the 19 web servers, monthly server LAN maintenance, implementing web applications,
and troubleshooting e-Commerce, web and FTP servers.
• Point of escalation for server related issues. Monitored 160 servers in the enterprise.
 Promoted to Engineering and Enterprise Support Team in 2002
 Promoted from desktop support to team leader of nine system administrators in 2001
 Designed an intranet knowledge base using SharePoint Portal Server
 Successfully documented, choreographed, and led six network administrators for three days and nights of re-cabling
and reorganizing 66 physical servers to better utilize server rack space resulting in increased room and continuity in the
server room while upgrading IT environment that processed millions of dollars in claims with zero impact to the
client
 Noted by Delta Dental management for leadership in organizing a 10 person support team in the successful migration
of over 250 workstations to a new facility
 Met all requirements and received the MCSE (Microsoft Certified System Engineer) certification
1993- 1999: President, Data Quest Computers, Inc. – Idaho Falls, ID – Founded and led a team of nine employees in
technical support of computers, servers and networks. Managed company budget, inventory control and strategy.
 Led team in over $895,000 in sales and services in one year
 Managed new company for over six years.
 Met all requirements and received the A+ Certified Technician CompTIA in 1999
 Mentored dozens of employees in career development
Education
M.B.A. – Master of Business Administration with concentration in Project Management, Norwich University School of
Graduate Studies - Northfield, VT 2008 with a 3.72 GPA.
B.S. Business/eBusiness Management, University of Phoenix, 2006 with a 3.76 GPA.