1. LEDDA, MARK JOY B.
B1 L19 Summerhill Subd.Molino IV Bacoor Cavite
Email Address: Markjoy_ledda@yahoo.com
Contact No: +63917-3985730
SUMMARY OF QUALIFICATIONS AND
TECHNICAL/FUNCTIONAL SKILLS:
• PMO IT Billable projects implementation for APAC and EMEA covering SAP Payroll, Benefits, PA
and Time modules.
• PMO IT Lead for Flexible Benefits Implementation.
• Functional and Technical design for new projects and enhancements to existing projects within
SAP payroll, Time, PA and Benefits module.
• Defined areas in Master Data, configured Gross/Net Payroll, created Personnel Areas, Legal
Entity. Implementations of PCRs, Schema and features.
• Hands-on experience in Time Management (TM) module ; configured and maintained the
following areas ; Work Schedule, Time Evaluation, Time Recording like Absences, Absence
Counting, Absence Quotas, Leave Entitlement, Overtime, CATS.
• Solid Experience in developing Flexible Benefits in SAP HR.
• Worked with Dynamic Actions/Automations, User Exit and Features (Minimal ABAP Experience).
• Create plans and lead QA/test activities for all configuration/development activities.
• Develop user support documentation and provide training and coaching to end users.
• Expertise to correct problems and recommend solutions to problems.
• Engage in problem resolution for SAP FI/Posting related issues.
• Provide hyper-care support for SAP HR module implementation.
• Handle Incidents, Fulfillment Request and Change request.
• EE Cloning to different SAP HR system, ESS Account Generation, Batch loading ( LSMW),
Transport process, BDC Session and Power Loader Generation using SAP script.
• Provide SAP HR Trainings or Boot camp for new hires.
• Former Change Manager for ASIA Pacific.
• Former Problem Manager for P&G ASIA pacific.
• Helping Level 1 and level 2 support for complex issues. Provide suggestions and solutions.
• A dedicated, work and career oriented person.
• Can work without supervision.
+

2. PROFESSIONAL EXPERIENCES:
Senior SAP HCM Consultant - IBM Solutions Delivery (Philippines) – Oct 2010 – Present
ACHIEVEMENTS:
• IBM Top Talent for Yr 2015.
• PMO IT Config Master Award - July 3, 2015.
• IBM Bayanihan award received for 2015 in delivering good teamwork in the P&G PMO Billable
project.
• Received Salakot award in recognition for demonstrating excellence
performance in delivering key contribution Q1 and Q4 of 2014.
• Received Client recognition in winning one of the major projects in ASIA pacific last July 2014.
MyPay MyWay project( flexible benefits) is a global frugal innovation that was created in Asia
that is being reapplied across the globe. Also, with this achievement, P&G decided to transfer the
MyPay MyWay automation project for Belgium.
• Received Bayanihan award in recognition for demonstrating excellence performance in delivering
key contribution 3Q of 2014.
• IBM Solutions Delivery TOP performer for Yr 2013 (rating of 1).
• Received Bayanihan Award in demonstrating excellence performance in delivering key
contribution for the period of Q4 2013.
• Received Dedication to client success award in P&G for proactively reaching out the closure of
India open items and for ensuring IT deliverables are met to satisfy the client ( April 05, 2013)
• Received 2 major awards in IBM Solutions Delivery for the Salakot Award (Individual Award) and
Bayanihan Award (Group Award) in recognition for demonstrating excellence performance in
delivering key contribution of Q1 of 2013.
• Received Certificate of Achievement in the P&G townhall meeting last Oct 24, 2012
for my contribution to the improvement of India's performance that increased customer
Satisfaction for the period of July 2011 to June 2012.
• Received Certificate of Project Award in the P&G townhall meeting last Oct 24, 2012
For successful implementation of the flexible benefits in India which contributed
to increased client and customer satisfaction.
• Received major award in IBM Solutions Delivery for the Bayanihan Award for consistently
produce outstanding results -above average performance plus Customer satisfaction citation for
PH GDC for 2Q and 3Q of 2012.

3. • Received commendation from Client for the India Loan Market Rate 2011 implementation.
• Received Certificate of Recognition for the implementation of on of the BIG projects of P&G
( India and Philippines)-Dec 2011
PREVIOUS PROJECT:
(EVIAN II – Deutsche Bank L1 L2 Support – SAP R/3 and BW) – SAP PPE
( Jan 2010 – Oct 2010) - IBM Solutions delivery.
ACHIEVEMENTS:
- Deployed to IBM India for 2 months to conduct knowledge transfer who will handle SAP PPE
Task. Hyderabad India
- Received appreciation from IBM India PPE team for a very good task transition held in HYD
India.
- Received client appreciation via email for always attending their concerns/urgent
Request (e.g reports for portal document , Daily Dashboard for ASIA pacific.-c/o FRRR
Team).
- Received certificate of appreciation from EVIAN team management in recognition of my
Contribution and Commitment towards the Deutsche Bank Evian II AMS project as SAP
Operation Support Engineer – Awarded last Oct 09, 2010
- Received rating from People Manager as Solid Contributor for the year 2010.As a result of
these achievements, I have been recommended and converted from FTH( Fixed Term Hire) to
Regular Position.
DUTIES AND RESPONSIBILITIES :
- Perform daily checks and submit the corresponding reports based on predefined SLAs and
distribution list.
- Perform tracking, reporting and escalation tasks for additional activities including adhoc run
request, DR tests, transport weekends, Monthend checks, and special job runs.
- Escalate issues reflected in the content of the checks performed and reports generated.
- Enhance and adapt reports due to new project/go live on request.
- Provide “on-call support” for all systems in scope.
- Check on potential system SLA (e.g runtimes, KPIs, SLA with feeds) improvements within
FRRR environment.
- Do necessary analysis of request and coordinate with other support team/services ( e.g.
when changing, delaying, cancelling, and creating of jobs) or impacted parties if appropriate.
- Monitor and report ETL1 and ETL2 file deliveries and escalate in event of any issues.

4. - Monitor PORTAL processing and provide information(e.g. if portal documents have been
posted or if any documents are held in the queue).
- Monitor, record and and analyze runtimes and take appropriate actions/escalations.
- Attend client/user concerns.
- Provide Knowledge transfer to IBM India.
Givaudan Singapore Pte LTD (Philippines)/Quest International, Inc. ( 5 Years )
Customer Care Specialist with IT (April 2008- Dec 2009)
Customer Service with IT (Dec 2004- April 2008)
via:
BEGJA Corporation ( For Givaudan) April 2008- Dec 2009
Asia Select (For Quest) April 2006- Mar 2008
Employment Opportunities (For Quest) Dec 2004 – April 2006
ACHIEVEMENTS (Previous Job):
- Aided in a smooth transition from Quest International to Givaudan Singapore Pte LTD (Philippines)
ensuring no delays, no rejection, no hitches in deliveries. This while changing production site from
one company to the next.
- After the acquisition of Quest International, was the only employee retained from fragrance
division to join the Givaudan Singapore Pte LTD (Philippines).
- Attended Kick-off Meetings on behalf of Givaudan/Quest for new product innovations and new
launches for Global/Non Global Customers.
- Received Certificate of Appreciation for 3 consecutive years (2006, 2007 and 2008) from Johnson
& Johnson Philippines.
- Achieved delivery rate of 100% from Avon for 2006 vendors rating.
- Achieved delivery rate of 92% from Unilever for 2006, 93% for 2007.Due to the very good
performance, became one of the preferred supplier of Unilever Philippines and supplying
perfumes to 95% of all categories ( i.e. Hair care, Deos , Skincare and Fabrics/Homecare
products).
- Oral appreciation received from Unilever Philippines as a pro-active from the time of ordering until
delivery of goods.
- Set up network connection to Givaudan boardroom.
EDUCATIONAL BACKGROUND:
College:
Bachelor of Science in Computer Engineering (BSCOE)

5. 1999-2004 University of Baguio, Baguio City
- Computer Engineering Comprehensive Exam Passer (February 2004)
- Finished CCNA 1 and CCNA 2
- ACES Member(Association of Computer Engineering Students; 2003-2004)
- COMNET Member(Computer Network Organization; 2000-2003)
High School:
1995-1999 Divine Word College of Bangued, Bangued Abra
- Varsity(Basketball)
- Loyalty Awardee
Elementary:
1989-1995 Divine Word College of Bangued Bangued Abra
- School Patrol
TRAININGS/EXPERIENCES:
- Online Training Success Factors Modules (IBM Solutions Delivery)
- Required technical trainings for IBM Solutions Delivery ( eg. CAMMS)
- Boot camp instructor for SAP HCM - Benefits Module.
- Oct –Dec 2010 SAP HCM (IBM Solutions Delivery)
- June 2010 Overview of CMMI and OPAL (IBM Solutions Delivery)
- March 2010 Online Training “ Analytics, A Core Competency for GBS(IBM Solutions Delivery)
- Jan 2010 Online Training “Overview to the German Banking Industry” (Deutsche Bank/IBM
Philippines)
- CCNA 1: Basic Networking. (University of Baguio)
- CCNA 2: Router Configuration. (University of Baguio)
- June 2003 Disk Operating Systems, Windows and Windows Application Installation and
Configuration. (NorthWay Computers Sales and Services)
- July 2003 Cabling, Installation of Local Area Network Accessories and Peer-to-peer Networking.
(NorthWay Computers Sales and Services)
- July 2003 MODEM Configuration Connecting to Internet Integrated to Local Area Network.
(NorthWay Computers Sales and Services)
- July 2003 Advance Computer Troubleshooting and Services.
(NorthWay Computers Sales and Services)
- August 2003 NetWare Installation and Configuration Workshop.(NorthWay Computers Sales and
Services)
- August 2003 NetWare Administration. (NorthWay Computers Sales and Services)
September 2003 Windows NT Installation and Configuration Workshop. (NorthWay Computers
Sales and Services)
- September 2003 Windows NT Administration. (NorthWay Computers Sales and Services)
CHARACTER REFERENCES:
Mr. Van Walter Federiso

6. People Manager (IBM Solutions Delivery)
+63 916 411 8114
Mr. Vladimir Cardenas
SAP-HR Team Lead( IBM Solutions Delivery)
+63 998 572 2578

7. People Manager (IBM Solutions Delivery)
+63 916 411 8114
Mr. Vladimir Cardenas
SAP-HR Team Lead( IBM Solutions Delivery)
+63 998 572 2578