1. ABHIMANYU MUKHERJI
HN 3208, Executive Homes, DLF Phase IV, Gurgaon 122002
Mobile: +91 8800222142
E-mail: abhimanyu.mukherji@gmail.com
PROFILE
KEY ACHIEVEMENTS
 Worked on strategic outsourcing contracts with IBM for infrastructure and Applications Service
Delivery.
 Lead the project for Bharti and Walmart divestiture responsibilities for data migration and systems
separation.
 Hold the best team and performer awards in 2014 for Walmart ISD. (Information System Division)
 Felicitated “Numero Uno” (Employee of the year) for getting all quarterly awards. (April 8, 2004 to
January 23, 2005).
 Project Manager for Retail Data migration for Bharti-Walmart divestiture.
PROFESSIONAL CERTIFICATIONS:
 Secured the Certificate in Computing from IGNOU in December, 2002
 Completed GNIIT in the year 2001 under Scholarship Scheme (Bhavishya Jyoti)
 Completed the Quality Management Program at NIIT
 ITIL Foundation in Service Management certified, 2006
EMPLOYMENT EXPERIENCE
Project and Service Delivery Manager
Walmart India Pvt Ltd
(Information Systems Division) Nov 2010-Current
Role: Project delivery as well post implementation support
Key Technologies: Oracle HRMS, SAP-FICO/MM, dotNet, e-com sales reporting
Domains: Supply Chain & Logistics, Merchandising, Finance
Primary Vendors: IBM, PWC, Cognizant
Tools: Clarity Workbench, Sharepoint, MS Projects
• Setting budgets and agreeing project time scales and deadlines with project stakeholders.
• Responsible for identifying, analysing, measuring and managing project risks.
• Keeping accurate administrative records of expenditure, accounting, costing and billing.
• Assisting the technical team in their design and development tasks.
• Worked on the strategic outsourcing and Integration agreement with IBM resulting in financial and
strategic business leverage for Walmart India.
• Reporting to Walmart Bentonville leadership on a weekly basis regarding project delivery timelines
and current enhancements in scope.
• Setup the technology towers for SAP, HRMS and dotNet solutions acting as the single point of
contact for new enhancements and leveraging existing solutions.
• Designed and manage solutions for sales reporting from different formats including ecommerce
which was recently added to the service portfolio.
• Part of Change management board overseeing all IT implementations and service changes.
• Currently working on business requirements for upcoming projects like Accounts Payable and
Receivable transformation.
An International Management MBA with excellent communication, interpersonal skills and 11+
years of experience mix of Application Service Delivery and Project Management for critical
projects. Driven and Enthusiastic, believes in creating better standards of quality project
delivery. Acts as a catalyst for business transformation. Trusted to carry out major initiatives,
reliably managing multiple projects and vital systems. Builds Client relationships. Meet and
exceed aggressive deadlines and budgets. Seeking next challenging and rewarding position in
a client centric organization.

2. 2
Service Delivery Manager
Infoaxon Technologies Pvt Ltd.
Role: Maintenance and Post implementation support
Key Technologies: Java, life-ray
Domains: Telecom, Finance Aug 2009-Oct 2010
• Set up technical support directives and client touch­points for process improvement.
• Handled Tier 2 level support and Escalations.
• Manage product user guides.
• Single support manager for 3 projects and applications ranging from Content and Portal
management and accounting software.
• Introduced Customer Satisfaction score parameter for developers in support staff.
• Now providing manpower and support requirements for 24/7 support initiatives.
• Interact with clients on weekly basis for continuous feedback and setting expectations.
• Setting up delivery milestones for effective release plans.
• Preparing release notes for incident resolution tracking.
Team Lead - Implementation and Release Management
Accenture Services Pvt Ltd
Role: Implementation Manager
Domain: Telecom July 2006 – Jan 2009
• Took part in the requirement gathering process for the new features as part of the application
module.
• Works right from pre­planning phase until post production.
• Maintain version control and provide weekly reporting to leadership.
• Interacts with client, development and testing teams to ensure delivery of all major milestones and
ensures committed level of project scope was met within the schedule.
• Prepared project and implementation plans, maintains the budget and scope of releases, tracks
and reports Project status.
• Drives change management process.
• Interfaces with client for post-production support and takes accountability for severity 1 and 2
defects respectively.
• Managed a team size of 4.
Support Lead - Technical Support Specialist
Flextronics Software Systems
Domain: Internet Service Provider/ Backup solutions Dec 2003 – Aug 2005
• Worked for Direcway which is a Flextronics owned satellite based ISP (Internet service provider).
• Involved in interaction with end customer in real time problem solving.
• Analysed/Assessed voice communication skills of customer service agents.
• First batch of APC (American Power Conversion) support technicians.
• Acted as Tier 2 support (level 2 advanced technical support) for final incident resolution and
closing.
Process Associate Nov 2002 – Aug 2003
GE Capital International Services
• Joined the Retail Sales Finance (RSF) process as a process associate.
• Gathered experience of the frame­work of GE’s credit card business.
EDUCATIONAL QUALIFICATION
• Completed Post Graduate Diploma in International Management (PGPIM) from International
Management Institute, June 2006, New Delhi
• Completed Graduation in B. COM stream under Delhi University, 2001
• Completed Senior Secondary School Examination under CBSE board in the Year 1998
PERSONAL DETAILS
Age & DOB : 34 years, 06­02­1980
Sex : Male.
Martial Status : Married