1. Aditi Das : 8197309526
Senior Engineer : aditi.daas@gmail.com
Bachelor of Technology (Electronics and : https://in.linkedin.com/pub/aditi-das/a0/470/259
Telecommunication Engineering) S.G Palya, CV Raman Nagar, Bangalore -93
Summary
Highly motivated business intelligence professional with 5 Years & 2 Month of experience in Change
Management, Release Management, Governance Report, BAU Support, Deployment & Project
Delivery. Demonstrated leadership abilities, team work skills as well as the ability to accomplish tasks
under minimal direction and supervision.
Professional Certifications:
• Certified in ITIL V3 Foundation & ITIL V3 Intermediate – Service Operations
Professional Training:
Quality Project management, ITIL Foundation & Intermediate, Basic & Advance Excel, Customer
Centric Behaviour, Agile Methodology, CompTIA A+, N+ and CompTIA Server
Work Experience
Start Date: 31st
Jan, 2011 End Date: Till date
Company: AXA Technologies Shared Services, Bangalore
Responsibility Change Management Analyst
Role / Duration Senior Engineer
Key Responsibilities:
• Responsible for ensuring that the Change Management process is being followed correctly.
• Monitor and ensure the quality for the changes to be reviewed and approve.
• Complete change management assessment.
• Table all change request for Change Advisory Board (CAB) meeting, issue agenda and circulate all
requests to Change Advisory Board members in advance.
• Authorize acceptable changes after a CAB or ECAB has taken place
• Taking control of change request, review and instructing the change implementer on correction
needed before the request can be moved along.
• Identify and document changes that by-pass the Change Management process and provide
information to the Change Process Owner to address compliance requirements.
• Review all implemented changes to ensure that they have met their objectives; refer back any that
have been backed out of have failed.
• Analyse change records to determine any trend.
• Provide training to the new members of the team.
• Provide change management process training to the technical teams, to ensure the teams have
proper knowledge of the change process
• Handling Offline & OT Requests end to end.
• Coordinating Monthly patching activities.
Project Name: Cornerstone SM9
Tool HP Service Manager 9.32 (SM9) & HP Service Manager 7.0 (SM7)
Client India, Hong Kong, Belgium, Germany, Med Region (Greece, Italy, Mexico and
Spain), France, United Kingdom, Japan, Indonesia
Role / Duration Senior Engineer

2. Key Responsibilities:
• Involved in Build and Deploying & Installing the SM9 from SM7 tool. Upgrading process
• Documented and implemented SM9.32
• Planned the full Release and Conducted GO/NO GO Meetings
• Have operationally & technically handled the issues for the Releases Gone Live on SM7 projects for all the
regions
• Present weekly and monthly governance report at management level with clients
• Provided support to our customers within SLA and by doing proper work prioritization and job allocation
• Application check report to be send for every new release based on the project
• Prepared & maintained the knowledge base documents and issues faced in day to day BAU.
• Be there for ON call support every month for 15 days 24x7.
Project Name: CS FOR IIS (Cornerstone for Internal Application within company)
Tool HP Service Manager 7.0 (SM7), SM9, SRF Catalog Process
Client AXA Tech (Internal Teams with different Application to cornerstone application)
Role / Duration Service Request Fulfilment Process Owner
Key Responsibilities:
• Process Owner for Service Work Request process
• Prepared the data & catalogue end to end and Introduced new Service Work Request catalogue
• Conducted workshop at client & management level
• Prepared the document & finalized the process
• Prepared excel templates for the catalogue items defined in the catalogue for Service Work Request
process
• Successfully delivered the project on time
Project Name: ALPHA
Tool CA Service Desk 11.2
Client India, Hong Kong, Belgium, Germany, Med Region (Greece, Italy, Mexico and
Spain), France, United Kingdom
Role / Duration Associate
Key Responsibilities:
• Handling Incident Management, Change Management, Request Management, Standard Work Request
(DEFECT, SWR, Request for Change RFC’s) process end to end
• Supporting 6 countries across the globe for BAU Activities
• Maintained with 100% SLA and Pro-actively was handling the performance improvement for business
intelligence and monitoring of all applications in Production environment
• Worked and migrated the DTS packages from old service desk database server to the new server to
improvise the HK (Hong Kong) data loads.
• Cross trained in multiple domains to handle any stream in service management adhering to quality and
support framework
• Be there for ON call support every month for 15 days 24x7.
Awards
Two Quarterly Team Award, One Spot / Individual Award, Employee of the Month Award
Appreciations
• Appreciation mails from GM & DGM for my excellence performance for managing 100% SLA
• Appreciation mails from Client, Customers, manager & lead for effectively handling the issues
and for speed in resolving it
• Appreciation from management & deployment team (India & Paris)
• Appreciation from Domain Head
Education Qualification
Qualification Name of the Institution Year of Passing Percentage

3. B Tech (ETE) SRM University, Chennai 2009 84.3
XII Std Delhi Public School, Ranchi (CBSE) 2005 56
X Std Delhi Public School, Ranchi (CBSE) 2003 64
Curricular Activities
• Participated in Dance & Drama for Company Cultural Events
• Member of ESAT (employee satisfaction team) and lead the Reward & Recognition sub
stream
• Member of Heart In Action (HIA) – CR Activity
Project: Water Plant – Gulur, Overall Cost: 15Lakh (SWASTI NGO)
Project: Supporting Unprivileged Youths, Overall Cost: 12 Lakh (UNNATI NGO)
Strengths & Skills
• Capable of delivering optimized, effective and well-designed interface independently
• Excellent inter personal communication skills
• Hard work , confident & co-operatively in a team with good leadership qualities
• Strong analytical, good speed and quick grasping skills in new concepts
• Strong problem solving skills and good time management through prioritizing tasks and multi-
tasking
Declaration
I hereby declare that all the information mentioned above and particulars being furnished are true and
correct to the best of my knowledge.
Place: Bangalore
Date: 14th
Mar 2016 (ADITI DAS)