Seetec Workforce Development Solutions

Seetec
Workforce Development Solutions
,
ACHIEVE, SUSTAIN, PROGRESS Seetec

Improved Productivity Through Workforce Development
Seetec was established over 30 years ago specialising in IT and associated training in Essex.
Today the organisation is a leading Ofsted Grade 2 training provider of a range of business services solutions across the UK including
an extensive range of apprenticeships and QCF training currently funded by the Skills Funding Agency.
Seetec Group is now established as a provider of managed services to a number of very high profile employers including British
Airways, Sky, Sainsbury’s, GLA (Mayor’s Office); Metropolitan Police, The Telegraph, Provident and amongst several high profile
public sector organisations. Our proposal is therefore based on our capacity and track record in designing and delivering
personalised solutions to meet large employers’ diverse needs.
We have designed our Managed Service offering to incorporate five core components, providing a
tailored end-to-end solution for the organisation with the intention of offering a sole interface for its users.

Sector Development Solutions
Hospitality, Retail &
Facilities Management
Digital Warehousing & Logistics
Sales & Recruitment Finance Services Business Support
Our Added Value Offer

Hospitality, Retail & Facilities Management
Leadership & Management Pathways
Cleaning &
Support
Operative
Commis Chef
Team Leader
Customer Service
Associate
Project Manager
Operational
Management
Security
First Line
Manager
Horticulture
& Landscape
Operative
Facilities
Management
Supervisor
Property
Maintenance
Operative
Hospitality
Manager
Chef de Partie Hospitality Team
Member
Business &
Administration
Business
Improvement
Techniques
Retail
Manager
Retailer Retail Team
Leader

Digital
Cyber
Security
Technologist
Team Leader
Digital & Technology
Solutions
Professional
Operational
Management
Chartered
Manager
Digital
Marketeer
Data Analyst
Associate
Project
Manager
Infrastructure
Technician
Software
Developer
Software
Tester

Logistics & Supply Chain
Supply Chain
Operator
Team Leader
Associate Project
Manager
Customer
Service Specialist
Operational
Management
Supply Chain
Warehouse
Operative
Large Goods
Vehicle (LGV)
Driver
Business
Improvement
Techniques
Chartered
Manager

Sales & Recruitment
Bid & Proposal
Co-ordinator
Team Leader
Customer Service
Practitioner
Customer
Service Specialist
Operational
Management
HR
Support
Associate
Project Manager
Business &
Administration
Digital
Marketeer
Recruitment
Resourcer
Recruitment
Consultant
Chartered
Manager

Financial Services
Compliance /
Risk Officer
Team Leader
Customer Service
Practitioner
Customer
Service Specialist
Operational
Management
Senior Compliance /
Risk Specialist
Financial
Services
Administrator
Associate
Project Manager
Business &
Administration
Financial Services
Customer Advisor
Senior Financial
Services Customer
Advisor
Assistant
Accountant
Professional
Accounting / Tax
Technician
Chartered
Manager

Business Support
Bid & Proposal
Co-ordinator
Team Leader
Customer Service
Practitioner
Customer
Service Specialist
Operational
Management
HR
Support
Associate
Project Manager
Business &
Administration
Digital
Marketeer
Financial
Services
Administrator
Assistant
Accountant
Chartered
Manager

Additional learning and development
Much more than apprenticeships
• As a client of Seetec's you will have access to our additional suite of
services, over and above the Apprenticeship pathway you have selected
• We want to ensure that our offer is as flexible to your needs as possible
so have created a 'menu' style selection
What is available?
• There are a mixture of additional development options available,
relevant to various sectors - courses will be delivered through various
methods including classroom and online. Seetec reserves the right to
amend the course content and delivery method
• Each option is within a tier.
• Each learner has an allowance available to them - they can select
either
o 1 option from tier 1 or
o 2 options from tier 2 or
o 3 options from tier 3
How is this done / what's the catch?
• Delivery will be done either Online or in groups - group delivery will
require minimum numbers
• Tier's cannot be mixed
• There is no catch, as a client of Seetec's you get access to these
courses completely free of charge - its our way of ensuring your team
are skilled to the highest level
Our Added Value Offer
Bespoke offer
Additional Specialist Services
• Apprenticeship Policy Expert
• Vacancy Handling and Candidate Attraction
• Professional Recruitment Service
• Dedicated Account Management
• Bespoke Programme Design
• Customised Reporting
• Cohesive Business Planning
• Bespoke Learning Materials
• Supply Chain Brokerage
• ROI Measurements
• Niche Apprenticeships
• New Product Development
• Co-delivery Design
• Bespoke Learner Management System
• Classroom Facility Hire
• Embedded People Services
Click here for a list of additional courses

Seetec
ASPIRE,
ACHIEVE, SUSTAIN, PROGRESS
Desired Volume Notes/Comments
Tier 1
Class 2 Licence
FLT Driver
ISMM Certificate
REC Certificate
Microsoft Office Specialist - Single programme
IOSH Working Safely
1 Year Professional Body Registration (Individual)
1 day workshop - BIT/Finance/Team Building/Conflict
Tier 2
Emergency First At Work
Manual Handling
HIAB
FLT Refresher
World Class Manager Programme
Tier 3
Working Safely at Heights
Fire Safety
COSHH
Food Allergen Awareness
Food Hygiene & Safety
Safeguarding
Data Protection
Equality & Diversity
Total Financial Value
Minute Taking
Conflict Management
Sales, Pricing & Marking
Project Management
Non Selected
Non Selected
Non Selected
Non Selected
Non Selected
Non Selected
Non Selected
Non Selected
Non Selected
Non Selected
Non Selected
Non Selected
Non Selected
Non Selected
Non Selected
Non Selected
Non Selected
Non Selected
Non Selected
Non Selected
Non Selected
Non Selected
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Non Selected
Non Selected
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Property Maintenance Operative (Standard)
Occupational Profile: The primary role of a Property Maintenance Operative is to optimise property condition and quality and to ensure
the building is kept in a safe working condition. Property Maintenance Operatives need to maintain a high level of
quality, providing maximum satisfaction to customers, clients, guests and team. They will understand the
mechanism of buildings including electrical, plumbing, plant, safety systems and equipment. They will provide first
and immediate response to fault finding, whilst maximising quality and ensuring cost effectiveness. They will ensure
prevention of major damage that could result in extensive costs and minimise reactive intervention.
Typical Job Roles: Maintenance Assistant, Property Engineer, Facilities Assistant, Maintenance Engineer, Maintenance Manager,
Maintenance Technician, Caretaker, Janitor, Multi-Skilled Technician, Premises Manager
Qualifications / Professional
Recognition:
The apprentice will be recognised by the British Institute of Facilities Management (BIFM) providing Associate
Membership for the apprentice whilst studying. BIFM have confirmed resources and learning materials will be
available for the apprentice to support them throughout their learning journey.
Level 2
Entry
Requirements/
Maths & English
Individual employers will set their selection criteria but the standard includes Maths and English understanding and
functional application at Level 1, enabling apprentices to aspire to the next level. Employers will set the entry
specification suitable for the correct level of the individual.
Duration Minimum of 12 months
Pathways
Contribution Required £900
Suggested Added Value
Package
- Emergency First Aid at Work
- Manual Handling
This is just our suggestion you can select from a range of added value courses here

Cleaning & Support
Occupational Profile: Cleaning and Environmental Service professionals make a difference to all our lives, although the work often goes
'unseen'. Cleaners ensure that the places we work in and the public places we use are attractive, safe and hygienic.
In hospitals cleaning staff are at the forefront of controlling the spread of infection, and in many walks of life
cleaners ensure a hazard free environment by ensuring it is safe and clean for the general public.
Typical Job Roles: Transport Cleaner, Industrial Cleaner, Caretaker, Window Cleaner, Street Cleansing Operative, Hygiene
Cleaning Operative, Specialist Carpet and Flooring Cleaners.
Recognition:
Certificate in Cleaning and Support Service Skills / Diploma in Cleaning Supervision Skills
Certificate in Cleaning Principles
English
Maths
Level 2 & 3
Entry
Requirements/
Maths & English
There are no entry requirements for this pathway, but apprentices may be required to work at heights or work in
confined spaces.
Package
- IOSH Working Safely This is just our suggestion you can select from a range of added value courses here

Horticulture & Landscape Operative (Standard - Not Approved)
Occupational Profile: Horticulture and Landscape Operatives can be employed to work in public parks and gardens, green spaces and
historic gardens, private gardens and estates or in production nurseries and retail outlets. Many businesses will be
specialised in their activities, such as grounds maintenance (soft-landscape) or landscape construction (hard-
landscape). Soft- landscaping includes the establishment and maintenance of plants and cultivated areas. Hard-
landscaping includes establishment of hard surfaces and structures in addition to the establishment of plants in
cultivated areas. W
Work is generally based outside and undertaken throughout the year, so apprentices will frequently work outside in
all weathers. Often people new to the industry will start in a ‘hands-on’ role covering a range of practical tasks, with
specialist skills being learnt through progression. A wide range of machinery and tools are used and additional
training may be required depending on the nature of the works undertaken. Working and learning in the horticulture
and landscape industries is rewarding, offers a diverse range of employment opportunities and includes a range of
skills that are transferrable into many other industries.
Typical Job Roles: The distinct nature of these two specialisms means very few businesses can offer the full breadth of skills and
therefore two options are available for this occupation; horticulture and landscape construction. The
employment area will dictate the option pursued. The horticulture option focuses on plant propagation and
plant growth. The landscape construction option focuses on the installation of features and structures;
application of landscape materials as well as supporting site management.
Recognition:
Emergency first aid: Level 2 award in emergency first aid at work.
Pesticides: Level 2 Principles of Safe Handling and Application of Pesticides Guidance OR Level 2 Award in the
Safe Use of Pesticides
To comply with legislation / industry standards, individuals who wish to work in some sectors of the industry may
have to complete additional certificates of training, statutory licences and health and safety approved competency
cards in order to be permitted on to a worksite.
Level 2
Entry
Requirements/
Maths & English
Apprentices without level 2 English and maths must achieve level 1 and take the test for level 2 before taking the
end-point assessment.
Package
- IOSH Working Safely This is just our suggestion you can select from a range of added value courses here

Commis Chef (Standard)
Occupational Profile: A commis chef is the most common starting position in many kitchens and in principal the most junior culinary role.
A commis chef prepares food and carries out basic cooking tasks under the supervision of a more senior chef. The
primary objective of the commis chef is to learn and understand how to carry out the basic functions in every section
of the kitchen. Therefore having the opportunity to experience, consider and value each section with a view to
choosing an area where they feel most inspired.
The learning journey of any chef will vary considerably from one individual to the next; however it is necessary to
understand and have experience in the basics that this role provides in order to progress to any future senior chef
role.
Typical Job Roles: Commis Chef
Recognition:
There are no formal qualification requirements in the standard.
Focus is on the following areas; Culinary, Food Safety, People and Business
Level 2
Entry
Requirements/
Maths & English
Employers will set their own entry requirements in order to start on this apprenticeship.
Duration Minimum of 12 Months
Package
- Food Allergen Awareness
- Food Safety - Fire Safety This is just our suggestion you can select from a range of added value courses here

Chef de Partie (Standard)
Occupational Profile: A chef de partie is responsible for running a specific section of the kitchen. This type of chef usually manages a
small team of workers, which they must keep organised so that dishes go out on time and the work area remains
clean and orderly. However, in smaller kitchens a chef de partie may work independently as the only person in their
section.
Typical Job Roles: Also known as a station or section chef, the chef de partie reports to the senior chef and has a very important role in
any kitchen.
Recognition:
Focus is on the following areas; Culinary, Food Safety, People and Business
Level 3
Entry
Requirements/
Maths & English
Package

Hospitality Team Member (Standard)
Occupational Profile: The role is very varied and although hospitality team members tend to specialise in an area, they have to be
adaptable and ready to support team members across the business, for example during busy periods. Specialist
areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation,
housekeeping, concierge and guest services, reception, reservations and conference and banqueting.
The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising
customer needs, knowing how to match them to the products and services of the business and working as part of a
team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering
room service in a hotel or attending a business conference feels welcomed and looked after.
Typical Job Roles: A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference
centres, banqueting venues, hotels or contract caterers.
Recognition:
Focus is on the Industry, the Customer, the Business, People. There are then specialst functions such as; Food &
Beverage, Alcholic beverage service, Barista, Food Production, Conierge and Guest Services, House-Keeping,
Reception, Reservations, Conference and Events Operations.
Level 2
Entry
Requirements/
Maths & English
Package

Retailer (Standard)
Occupational Profile:
The main purpose of a retailer is to assist customers when they purchase products and services, which requires a
good understanding of the stock being sold, the variety of ways customers can shop and the ability to process
payments, for example, using a till. Retailers must be passionate about delivering a quality service that always aims
to exceed customers’ expectations. Therefore, retailers enjoy direct contact with a wide range of people and are
motivated by completing a sale and knowing a customer is happy with their purchase. They can work in a variety of
shops and other retail establishments: small boutiques, large high street chains, supermarkets and well-known
department stores are just some examples. More specialist retailers include funeral services, garden centres,
delicatessens and people who work in remote environments for example in telephone, on-line and mail order retail.
Regardless of the type of products and services being sold, a wide representation of employers from across the retail
industry have defined this standard and agreed that the knowledge, skills and behaviours that apprentices must have
to do their job are the same.
Typical Job Roles: Individuals working in a front line retail environment
Recognition:
Focus is on the the; Customer, Business, Financial, Marketing, Communication, Sales and Promotion, Product and
Service, Brand Reputation, Merchandising, Stock, Technical, Team, Performance, Legal & Governance, Diversity
and Environment
Level 2
Entry
Requirements/
Maths & English
Package
- Manual Handling This is just our suggestion you can select from a range of added value courses here

Retail Team Leader (Standard)
Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive
experience to customers, and may have to deputise for managers in their absence. The role is dynamic and in one
day can involve a variety of different functions. Most significantly retail team leaders guide and coordinate the work of
the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain
business standards in relation to merchandising, service and promotional activities, in line with procedures. Retail
team leaders gain the most of their team on a day to day basis, ensuring they are fully trained and work effectively
and to the best of their ability.
Typical Job Roles: Individuals working as a team leader in a front line retail environment
Recognition:
Focus is on the the; Customer, Business, Financial, Leadership, Marketing, Communication, Sales and Promotion,
Product and Service, Merchandising, Stock, Technology, Developing self and others, Team Performance, Legal &
Governance and Diversity.
Level 3
Entry
Requirements/
Maths & English
Package

Customer Service Practitioner (Standard)
Occupational Profile: The role of a customer service practitioner is to deliver high quality products and services to the customers of their
organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered
from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine
contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales,
fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may
be the first point of contact and work in any sector or organisation type.
Your actions will influence the customer experience and their satisfaction with your organisation. You will
demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when
delivering to your customers. You provide service in line with the organisation’s customer service standards and
strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of
situations and can include; face-to-face, telephone, post, email, text and social media.
Typical Job Roles: Customer focused roles
Recognition:
There are no formal qualification requirements in the standard
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual
member at Professional level.
Level 2
Entry
Requirements/
Maths & English
Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and
Maths tests prior to completion of their Apprenticeship.
Package
- Conflict Management This is just our suggestion you can select from a range of added value courses here

Business Administrator (Standard - Not Approved - Framework Available)
Occupational Profile: Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all
sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector.
Business administrators develop key skills and behaviours to support their own progression towards management
responsibilities.
The responsibilities of the role are to support and engage with different parts of the organisation and interact with
internal or external customers. With a focus on adding value, the role of business administrator contributes to the
efficiency of an organisation, through support of functional areas, working across teams and resolving issues as
requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.
The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a
positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and
adopting a proactive approach to developing skills. The business administrator is also expected to show initiative,
managing priorities and own time, problem-solving skills, decision-making and the potential for people management
responsibilities through mentoring or coaching others
Typical Job Roles: The role may involve working independently or as part of a team and will involve developing, implementing,
maintaining and improving administrative services.
Recognition:
Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking
the end-point assessment.
Level 3
Entry
Requirements/
Maths & English
Duration The apprenticeship will typically take between 12 and 18 months to complete.
Package
- Microsoft Office Specialist This is just our suggestion you can select from a range of added value courses here

Associate Project Manager (Standard)
Occupational Profile: Projects can be defined and delivered within different contexts, across diverse industry sectors. They can be large
or small. Every project needs to be managed to ensure its success, An associate project manager knows what
needs to be achieved, how it will be achieved, how long it will take and how much it will cost, and works with the
project team to achieve the required outcomes.
Associate project managers need good planning, organisation, leadership, management and communication skills.
An associate project manager utilises resources with suitable skills, qualifications, experience and knowledge to
work together in a motivated and integrated team, with clearly defined reporting lines, roles, responsibilities and
authorities.
Typical Job Roles: Dependent upon the size of the organisations and the complexity of projects, associate project managers’ job titles
will vary, but typically they can include: assistant project manager, junior project manager, project team leader.
Some organisations use ‘project manager’ as a generic job title.
Recognition:
Apprentices are required to achieve a suitable level of knowledge as part of their development such that they
achieve an IPMA Level D qualification, prior to their EPA.
Upon commencement, apprentices may become student members of the Association for Project Management
(APM) as the first step of professional membership. Apprentices will be eligible for progression to associate
membership upon successful completion of the apprenticeship. Full membership can be attained through further
experience and professional development.
Level 4
Entry
Requirements/
Maths & English
Individual employers will set their own entry requirements for their apprentices. Typically candidates will have
achieved a grade C or above in at least 5 GCSEs including English and Mathematics, and hold a minimum of 120
UCAS points, or equivalent.
Either before or during the apprenticeship, apprentices will be required to achieve level 2 qualifications in English
and Mathematics prior to taking end point assessment (EPA).
Duration The typical duration of this apprenticeship will be 24 months.
Package
- Project Management Online
- World Class Manager This is just our suggestion you can select from a range of added value courses here

Business Improvement Techniques
The framework provides an industry standard programme centered on the
proven tools and techniques of lean process and quality improvement activities. It is designed
to support continuous improvement by promoting effective team working and developing lean
skills across the wider workforce.
Typical Job Roles: Materials Handler, BIT Administration Operative, Quality Control Operative, Shop floor Operative
Recognition:
Diploma in Business Improvement Techniques (Competence)
Certificate in Business Improvement Techniques (Knowledge)
Level 2
Entry
Requirements/
Maths & English
Employers will set their own entry requirements in order to start on this apprenticeship
Learners will complete Functional Skills in Maths& English.
Package
- Project Management Online
- Emergency First Aid at Work This is just our suggestion you can select from a range of added value courses here

Facilities Management Supervisor (Standard)
Occupational Profile: This apprenticeship prepares an individual for managing a facilities management service, or a group of services,
which can be labelled as ‘hard’ (estate/building management) or soft (catering/cleaning/administration/security). All
apprentices will be required to supervise others; to understand the contractual requirements and service delivery
targets between their employing organisation and the client/customer in order to achieve service targets. The
apprentice will have to provide customer service skills and be proactive in finding solutions to problems.
Typical Job Roles: Facilities Management Supervisors, Facilities Management Coordinators and Facilities Management Administrators
Recognition:
Apprentices will receive up to two years studying membership of the British Institute of Facilities Management
(BIFM) and on completion of the apprenticeship will meet the qualifying criteria for Associate Membership of the
Institute. Further progress can be made post apprenticeship through the professional membership pathway which
ultimately leads to recognition as a Certified Facilities Manager by the BIFM.
Level 3
Entry
Requirements/
Maths & English
Employers will identify entry requirements through selection. Employers who recruit candidates without a level 2
English and maths must ensure the apprentice achieves this standard prior to completion of the apprenticeship.
Duration Typically 18 - 24 Months dependent on previous experience
Package

Security First Line Manager (Standard - Not Approved)
Occupational Profile: Security First Line Managers will be competent in supervising people and activities in line with regulatory
requirements; undertaking security risk assessments; providing security advice to others; understanding threat,
vulnerability and risk; security methods, operations and activities; incident management and planning; stakeholder
management; business communications and data security management within role(s) such as Ministry of Defence,
Transport & Border Security and Private Security Industry. Understanding the threat, vulnerability & risk on a local,
national and international security basis, and how to respond accordingly, would offer candidates a significant
advantage over others with general managerial skills.
Typical Job Roles: Managing people working specifically in a security environment such as Private Security Industry, MOD, Event
Security, ‘In –house’ security, Department for Transport and will provide a vocational route to a career in Security
Management (excluding close protection).
Recognition:
Level 3
Entry
Requirements/
Maths & English
Employers will identify entry requirements through selection
Duration 18 Months
Package
- World Class Manager

Hospitality Manager (Standard - Not Approved)
Occupational Profile: Hospitality managers work across a huge variety of organisations including bars, restaurants, cafés, conference
centres, banqueting venues, hotels and contract caterers. These managers generally specialise in a particular area,
however their core knowledge, skills and behaviours are aligned. Common to all managers in this role is their
passion for exceeding customers’ expectations. Hospitality managers have a high level of responsibility and are
accountable for fulfilling the business vision and objectives which requires excellent business, people and customer
relation skills. Individuals in this role are highly motivated team leaders that combine a talent for management and
specific industry skills and thrive on the customer facing nature of the role.
Typical Job Roles: Management in a Hospitality setting
Recognition:
Focus is on Business, People, Customers and Leadership.
There are then specialist functions such as; F&B Manager, Housekeeping Manager, Front Office Manager,
Revenue Manager, C&B Manager, Outlet Manager, Kitchen Manager, Multi-functional Manager.
Level 4
Entry
Requirements/
Maths & English
Employers will set their own entry requirements, but individuals should have had supervisory responsibility in order
to start on this apprenticeship.
Duration Minimum duration is 12 months
Package

Retail Manager (Standard)
Retail managers are responsible for delivering sales targets and a positive experience to customers that will
encourage repeat custom and loyalty to the brand / business. It is a diverse role that includes leading and developing
a team to achieve business objectives and work with a wide range of people, requiring excellent communication skills.
Maximising income and minimising wastage are essential to the job and therefore individuals must develop a sound
understanding of business and people management principles to support the achievement of the vision and objectives
of the business. Retail managers champion the way for personal development, training and continuous improvement,
encouraging their team to develop their own skills and abilities to enhance business performance and productivity.
Typical Job Roles: Management in a Retail setting
Recognition:
Focus is on the; Customer, Business, Financial, Leadership, Marketing, Communication, Sales &
Promotion, Product & Service, Brand Reputation, Merchandising, Stock, Technology, Developing Self and
Others, Team Performance, Legal & Governance & Diversity.
Level 4
Entry
Requirements/
Maths & English
Employers will set their own entry requirements, but individuals should have had supervisory responsibility in order
to start on this apprenticeship.
Package

Team Leader (Standard)
Occupational Profile: A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for
managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure
the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific
responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.
Key responsibilities are likely to include supporting, managing and developing team members, managing projects,
planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building
relationships internally and externally.
Typical Job Roles: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.
Recognition:
On completion, apprentices may choose to register as Associate members with the Chartered Management
Institute and/or the Institute of Leadership & Management, to support their professional career development and
progression.
Level 3
Entry
Requirements/
Maths & English
The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at
Grade C or higher.
Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point
assessment.
Duration 12-18 Months
Package
- Project Management Online This is just our suggestion you can select from a range of added value courses here

Operations/Departmental Manager (Standard)
Occupational Profile: An operations/departmental manager is someone who manages teams and/or projects, and achieving operational
or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to
a more senior manager or business owner. Working in the private, public or third sector and in all sizes of
organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be
the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading
and managing teams, managing change, financial and resource management, talent management, coaching and
mentoring.
Typical Job Roles: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.
Recognition:
On completion, apprentices can register as full members with the Chartered Management Institute and/or the
Institute of Leadership & Management, and those with 3 years’ of management experience can apply for Chartered
Manager status through the CMI.
Level 5
Entry
Requirements/
Maths & English
Grade C or higher.
assessment.
Duration 2.5 Years
Package

Digital Marketeer (Standard)
Occupational Profile: The primary role of a digital marketer is to define, design, build and implement digital campaigns across a variety of
online and social media platforms to drive customer acquisition, customer engagement and customer retention. A
digital marketer will typically be working as part of a team, in which they will have responsibility for some of the
straightforward elements of the overall marketing plan or campaign. The marketer will work to marketing briefs and
instructions. They will normally report to a digital marketing manager, a marketing manager or an IT Manager.
Typical Job Roles: Digital Marketing Assistant, Digital Marketing Executive, Digital Marketing Co-ordinator, Campaign Executive, Social
Media Executive, Content Co-ordinator, Email Marketing Assistant, SEO Executive, Analytics Executive, Digital
Marketing Technologist.
Recognition:
Apprentices must achieve one internationally recognised vendor or professional qualification, from the right hand
column in the table below. This then exempts one of the Ofqual-regulated knowledge modules, as shown in the
left hand column.
Level 3 - Level 4 Framework also available
Entry Requirements/
Maths & English
Individual employers will set the selection criteria, but this might include GCSEs, A levels, a level 2
apprenticeship or other relevant qualifications, relevant experience and/or an aptitude test with a focus on
functional maths. Employers are likely to be looking for a proven passion for digital and social media.
Level 2 English and maths will need to be achieved, if not already, prior to taking the end point assessment.
Package

Cyber Security Technologist
The primary role of a Cyber Security Technologist is to apply an understanding of cyber threats, hazards, risks,
controls, measures and mitigations to protect organisations systems and people.
Those focused on the technical side work on areas such as security design & architecture, security testing,
investigations & response.
Those focussed on the risk analysis side focus on areas such as operations, risk, governance & compliance.
Whether focussed on the technical or risk analysis side, all people in this occupation work to achieve required
security outcomes in a legal and regulatory context in all parts of the economy. They develop and apply practical
knowledge of information security to deliver solutions that fulfil an organisation’s requirements.
Typical Job Roles:
Cyber Operations Manager, Security Architect, Penetration Tester, Security Analyst, Risk Analyst, Intelligence
Researcher, Security Sales Engineer, Cyber Security Specialist, Information Security Analyst, Governance &
Compliance Analyst, Information Security Assurance & Threat Analyst, Forensics & Incident Response Analyst,
Security Engineer, Information Security Auditor, Security Administrator, Information Security Officer.
Recognition:
Core (all the apprentices take this Knowledge Module)
1: Cyber Security Introduction
AND
Option 1 (Technologist): in addition to the core
2: Network and Digital Communications Theory, 3: Security Case Development and Design Good Practice, 4:
Security Technology Building Blocks, 5: Employment of Cryptography
OR
Option 2 (Risk Analyst): in addition to the core
6: Risk Assessment, 7: Governance, Organisation, Law, Regulation & Standards
Level 4
Entry
Requirements/
Maths & English
Employers will set their own entry requirements.
Duration The duration of this apprenticeship is typically 24 months.
Package
- Data Protection - Safeguarding
- Equality & Diversity This is just our suggestion you can select from a range of added value courses here

Data Analyst (Standard)
Occupational Profile: The primary role of a Data Analyst is to collect, organise and study data to provide business insight. Data analysts
are typically involved with managing, cleansing, abstracting and aggregating data, and conducting a range of
analytical studies on that data. They work across a variety of projects, providing technical data solutions to a range
of stakeholders/customers issues. They document and report the results of data analysis activities making
recommendations to improve business performance. They have a good understanding of data structures, database
systems and procedures and the range of analytical tools used to undertake a range of different types of analyses.
Typical Job Roles: Data Analyst, Data Manager, Data Scientist, Data Modeller, Data Architect, Data Engineer
Recognition:
EMC: Data Science associate
Data Analysis Concepts
This apprenticeship is recognised for entry onto the Register of IT Technicians confirming SFIA level 3
professional competence and those completing the apprenticeship are eligible to apply for registration.
Level 4
Entry
Requirements/
Maths & English
Individual employers will set the selection criteria, but this might include five GCSEs and/or A levels; a Level 3
Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on functional maths.
Level 2 English and Maths will need to be achieved, if not already, prior to taking the end point assessment.
Package

Infrastructure Technician (Standard)
An Infrastructure Technician provides support to internal and external customers, helping them to be productive
when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine
problems. The Infrastructure Technician sets people up on systems and provides support when they need it,
rectifying issues to maintain the organisations productivity.
Typical Job Roles: Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support
application of landscape materials as well as supporting site management.
Recognition:
Apprentices must achieve one knowledge module or vendor/ professional qualification from each of the five sections
stipulated;
• Networking & Architecture
• Mobile and Operating Systems
• Cloud Services
• Coding and Logic
• Business Process
details of allowable vendor qualifications can be found in the standard
Level 3
Entry
Requirements/
Maths & English
Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English,
Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant
qualifications and experience; or an aptitude test with a focus on IT skills.
Level 2 English and Maths will need to be passed, if not already, prior to taking the end point assessment.
Package

Software Developer (Standard)
Occupational Profile: The primary role of a software developer is to build and test simple, high-quality code across front end, logic and
database layers. A developer will typically be working as part of a larger team, in which they will have responsibility
for some of the straightforward elements of the overall project. The developer will need to be able to interpret
design documentation and specifications. The customer requirements will typically be defined and agreed by more
experienced or specialist members of the team, such as a business analyst or technical architect.
Typical Job Roles: Web Developer, Application Developer, Mobile App Developer, Games Developer, Software Developer.
Recognition:
left hand column.
Level 4
Entry
Requirements/
Maths & English
Individual employers will set the selection criteria, but this is likely to include A levels; a level 3 apprenticeship or
other relevant qualification; relevant experience and/or an aptitude test with a focus on functional maths.
Package

Software Tester (Standard)
Occupational Profile: The primary role of a Software Tester is to ensure that software operates as intended. Testers typically design and
prepare test plans and conduct software testing as appropriate to ensure that software is fit for purpose. They
document and report the results of testing activities. They have a good understanding of the software lifecycle and
software development practices.
Typical Job Roles: Software Tester, Software Test Analyst
Recognition:
column in the table below. This then exempts the Ofqual-regulated knowledge module, as shown in the left hand
column.
Level 4
Entry
Requirements/
Maths & English
Individual employers will set the selection criteria, but this is likely to include A levels; a level 3 apprenticeship or
other relevant qualification; relevant experience and/or an aptitude test with a focus on functional maths.
Package

Digital & Technology Solutions Professional (Standard)
Occupational Profile: A Digital & Technology Solutions Professional provides technology enabled solutions to internal and/or external
customers, in a range of areas including software, business and systems analysis, cyber security, data analysis
and network infrastructure. They implement technology solutions that enable businesses to develop new products
and services and to increase an organisations productivity using digital technologies. They are confident,
competent and capable independent Technology Solutions Professionals able to operate in a range of related
roles. The occupation is based upon a core set of outcomes that will be supplemented by one, and only one, of six
specialism areas detailed below that cover the roles identified by employers.
Typical Job Roles: Software Developer, Software Engineer, Software Tester, Application Specialist, Business Analyst, IT project
Manager, IT Consultant, Network Engineer, Cyber Security Analyst, Database Specialist, Data Analyst, Digital
Media Technology Practitioner, Systems Designer
Recognition:
The award is BSc (Hons) in Digital & Technology Solutions
Specialisms are;
• Software Engineer
• IT Consultant
• Business Analyst
• Cyber Security Analyst
• Data Analyst
• Network Engineer
Level 6
Entry
Requirements/
Maths & English
Individual employers will set the selection criteria, but this is likely to include three ‘A’ levels, including maths,
although some employers will accept other relevant qualifications or experience.
Duration Typically 36 months
Package
- Professional Body
Registration This is just our suggestion you can select from a range of added value courses here

Associate Project Manager (Standard)
Occupational Profile: Projects can be defined and delivered within different contexts, across diverse industry sectors. They can be large
or small. Every project needs to be managed to ensure its success, An associate project manager knows what
needs to be achieved, how it will be achieved, how long it will take and how much it will cost, and works with the
project team to achieve the required outcomes.
Associate project managers need good planning, organisation, leadership, management and communication skills.
An associate project manager utilises resources with suitable skills, qualifications, experience and knowledge to
work together in a motivated and integrated team, with clearly defined reporting lines, roles, responsibilities and
authorities.
Typical Job Roles: Dependent upon the size of the organisations and the complexity of projects, associate project managers’ job titles
will vary, but typically they can include: assistant project manager, junior project manager, project team leader.
Some organisations use ‘project manager’ as a generic job title.
Recognition:
Apprentices are required to achieve a suitable level of knowledge as part of their development such that they
achieve an IPMA Level D qualification, prior to their EPA.
Upon commencement, apprentices may become student members of the Association for Project Management
(APM) as the first step of professional membership. Apprentices will be eligible for progression to associate
membership upon successful completion of the apprenticeship. Full membership can be attained through further
experience and professional development.
Level 4
Entry
Requirements/
Maths & English
Individual employers will set their own entry requirements for their apprentices. Typically candidates will have
achieved a grade C or above in at least 5 GCSEs including English and Mathematics, and hold a minimum of 120
UCAS points, or equivalent.
Either before or during the apprenticeship, apprentices will be required to achieve level 2 qualifications in English
and Mathematics prior to taking end point assessment (EPA).
Duration The typical duration of this apprenticeship will be 24 months.
Package

Chartered Manager (Standard)
Occupational Profile: A Chartered Manager is someone who can take responsibility for people, projects, operations and/or services to
deliver long term organisational success, with the professional recognition of their ability to deliver impact, behave
ethically and demonstrate their commitment to continual learning and development.
Typical Job Roles: Professional managers in the private, public or third sector and all sizes of organisation. Specific job roles may
include: Manager; Senior Manager; Head of Department; Operations Manager; or anyone with significant
management responsibilities.
Recognition:
Successful apprentices will achieve a degree in management and business [either BA (Hons); BSc (Hons) or BBA
(Hons)] and full chartered membership of the CMI, incorporating vocational and academic elements.
Level 6
Entry
Requirements/
Maths & English
Individual employers will set the selection criteria for their Apprenticeships. Most candidates will have A
levels (or equivalent) or existing relevant Level 3 qualifications, and English, Maths and ICT at Level 2. Other
relevant or prior experience may also be considered as an alternative.
English and Maths - English and Maths will be required to be demonstrated at a minimum of Level 2.
Duration The typical duration for this apprenticeship is 4 years, but will depend on the previous experience of the apprentice.
Package
- Professional Body
Registration This is just our suggestion you can select from a range of added value courses here

Customer Service Specialist (Standard - Not Approved)
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all
sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing
with more complex or technical customer requests, complaints, and queries. You are often an escalation point for
complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share
knowledge with your wider team and colleagues. You gather and analyse data and customer information that
influences change and improvements in service. Utilising both organisational and generic IT systems to carry out
your role with an awareness of other digital technologies.
Typical Job Roles: This could be in many types of environment including contact centres, retail, webchat, service industry or any
customer service point.
Recognition:
member at Professional level. Should you choose to progress on a customer service career path, you may be
eligible for further professional membership including management.
Level 3
Entry
Requirements/
Maths & English
Organisations will set their own entry criteria and are more likely to select individuals with more advanced inter-
personal skills, experience of working with customers in some capacity. You must achieve level 2 English and
maths prior to taking the end point assessment.
Duration
The apprenticeship will take a minimum of 15 months to complete depending on
experience.
Contribution Required TBC
Package
- Conflict Management

Supply Chain Operator (Standard)
Occupational Profile: This is an entry-level apprenticeship which provides the foundation knowledge skills & experience for the role of
Supply Chain Operator within occupational areas in the Supply Chain industry.
Supply Chain Operators are primarily responsible for managing the movement of goods for a variety of customers
across all sectors, and as such their customer base will range from large global organisations to sole traders and
private customers in local areas, depending on their organisation. They may be required to work in shifts, for example
overnight or working on weekends, and some (depending on the nature of their organisation) may be required to work
internationally in Europe or at worldwide destinations.
Typical Job Roles: Traffic Office, Removals Operatives, Individual responsible for the movement of goods
Recognition:
Specialist modules can be chosen in either Traffic Office or Removals
Level 2
Entry
Requirements/
Maths & English
Employers will set their own entry requirements. Apprentices without Level 1 English and maths will need to
achieve this level and take the test for Level 2 English and maths prior to completion of their apprenticeship.
Package

Supply Chain Warehouse Operative (Standard)
Occupational Profile: Warehouse Operatives work in a variety of warehouse environments. Work activities include taking deliveries,
checking for damaged/missing items, storing goods, moving stock by various methods, picking/packing orders,
loading goods for dispatch, maintaining stock records and documentation, and cleaning. They are required to safely
use a range of equipment, machinery and vehicles, as relevant to their role and setting. This could include
mechanical racking systems, materials handling equipment (MHE) or fork lift trucks.
Typical Job Roles: Warehouse Operatives
Recognition:
Level 2
Entry
Requirements/
Maths & English
Employers will set their own entry requirements. Apprentices without Level 1 English and maths will need to
achieve this level and take the test for Level 2 English and maths prior to completion of their apprenticeship.
Package
- FLT Driver This is just our suggestion you can select from a range of added value courses here

Supply Chain Specialist Large Goods Vehicle (LGV) Driver (Standard)
Occupational Profile: LGV Drivers drive in a safe and fuel efficient manner, ensuring that the right products are delivered at the right time,
location and temperature (if required), with the correct documentation and within the shortest lead times. They are
responsible for maintaining the integrity of load and vehicle by applying correct procedures for restraint, road, health
and safety, they may work within one or more subsectors, including: shipping, removals, import/export, freight,
hazardous goods, and food. LGV Drivers will deliver to a range of settings, such as warehouses, shops and priva
homes, and their customer base will range from large global organisations to sole traders and private customers.
They may be required to work in shifts and will usually work alone. They operate in many different localities such as
inner city, towns, and rural locations.
Typical Job Roles: Large Goods Vehicle Drivers
Recognition:
Supply Chain Specialist Large Goods Vehicle Drivers are legally required to obtain their Category C licence
during the apprenticeship in order to drive large goods vehicles.
Level 2
Entry
Requirements/
Maths & English
Apprentices must hold a valid UK driving licence (at least Cat B ie car licence) in order to access the
apprenticeship and must be 18 years old by the time they are read to gain their provisional vocational
licence. Apprentices without Level 1 English and maths will need to achieve this level and take the test for
Level 2 English and maths prior to taking the en point assessment.
Package - Class 2 Licence This is just our suggestion you can select from a range of added value courses here

Team Leader (Standard)
Occupational Profile: A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for
managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure
the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific
responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.
Key responsibilities are likely to include supporting, managing and developing team members, managing projects,
planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building
relationships internally and externally.
Typical Job Roles: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.
Recognition:
On completion, apprentices may choose to register as Associate members with the Chartered Management
Institute and/or the Institute of Leadership & Management, to support their professional career development and
progression.
Level 3
Entry
Requirements/
Maths & English
Grade C or higher.
assessment.
Duration 12-18 Months
Package
- Project Manager Online This is just our suggestion you can select from a range of added value courses here

Recruitment Resourcer (Standard - Not Approved)
Occupational Profile: A recruitment resourcer may be employed in any organisation that requires a recruitment function. Their role is
to identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business
brief and provide resourcing support to the recruitment function. They may also be required to identify new
business opportunities..
Typical Job Roles: Resourcer
Recognition:
To successfully complete this apprenticeship the learner will need to complete one level 2 knowledge qualification
and one level 2 competency qualification as listed below:
Knowledge:
• Level 2 Certificate in Recruitment Resourcing
Competency:
• Level 2 NVQ Certificate in Recruitment Resourcing
Learners who complete these qualifications above will also be eligible for professional registration of the Institute of
Recruitment Professionals or Institute of Recruiters.
Level 2
Entry
Requirements/
Maths & English
Employers will set their own entry requirements. Apprentices without Level 2 English and Maths will need to
achieve this level prior to completion of their Apprenticeship.
Duration
Minimum of 12 Months
Package
- Rec Certificate This is just our suggestion you can select from a range of added value courses here

Recruitment Consultant (Standard - Not Approved)
Occupational Profile: Predominantly employed within the recruitment sector, the recruitment consultant’s role is to identify and secure
job opportunities within client organisations. They attract candidates and successfully place them in those jobs
in return for a fee. A recruitment consultant may focus on the supply of flexible workers, permanent placements
or a combination of both.
Typical Job Roles: Recruitment Consultant
Recognition:
To successfully complete this Apprenticeship the apprentice will need to complete one level 3 knowledge
qualification and one level 3 competency qualification as listed below:
Knowledge:
• Level 3 Certificate in Recruitment Practice
• Level 3 Certificate in the Principles of Recruitment Practice
Competency:
• Level 3 NVQ Diploma in Recruitment
Learners who complete the qualifications above will also be eligible for professional registration of the Institute of
Recruitment Professionals or Institute of Recruiters.
Level 3
Entry
Requirements/
Maths & English
Duration The length of this apprenticeship should typically be 12-18 Months
Package
- REC Certificate This is just our suggestion you can select from a range of added value courses here

HR Support (Standard - Not Approved)
HR Professionals in this role are typically either working in a medium to large organisation as part of the HR
function delivering front line support to managers and employees, or are a HR Manager in a small organisation.
Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR
processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR
systems to keep records; providing relevant HR information to the business; working with the business on HR
changes. They will typically be taking ownership for providing advice to managers on a wide range of HR issues
using company policy and current law, giving guidance that is compliant and where errors could expose the
organisation to employment tribunals or legal risk. In a larger organisation they may also have responsibility for
managing a small team – this aspect is outside the scope of this apprenticeship and will need to be covered
separately by the employer.
Typical Job Roles:
HR Support
Recognition:
There are no required qualifications for this apprenticeship.
The employers are keen to drive up professionalism and standards within HR so the Assessment Plan contains
suggested qualifications/units that employers can use to ensure robust technical knowledge.
Successful completion of this standard will enable the individual to apply for Associate Membership (Assoc CIPD) of
the Chartered Institute of Personnel and Development (CIPD), the professional body for the HR sector, if they take
the qualifications suggested. Without the qualification, individuals can become an Associate Member of CIPD if their
end point assessment is carried out by a provider approved by the professional body.
Level 3
Entry
Requirements/
Maths & English
Duration
The length of this apprenticeship should typically be 18 - 24 months.
Package

Bid & Proposal Co-ordinator (Standard - Not Approved)
Occupational Profile: The role of bid and proposal professionals is integral to how businesses win work. Sometimes it is a separate job/
discrete role, and sometimes it is rolled into another function. As a key part of the sales and business
development function, the role works across various business teams to bring together compelling, customer
focused proposals and tender submissions to win business. The apprentice will develop commercial capability,
vital to businesses and valued across all business sectors.
Typical Job Roles:
Bid and Proposal Co-ordinator
Recognition:
On successful completion of the apprenticeship, individuals will be eligible for membership of the Association of Bid
and Proposal Management Professionals (APMP).
Level 3
Entry
Requirements/
Maths & English
Individual employers will identify selection criteria in terms of previous qualifications, training or other criteria.
Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point
assessment.
Duration
Typically 24 months.
Package
- Sales, Pricing & Marketing

Digital Marketeer (Standard)
Occupational Profile: The primary role of a digital marketer is to define, design, build and implement digital campaigns across a variety of
online and social media platforms to drive customer acquisition, customer engagement and customer retention. A
digital marketer will typically be working as part of a team, in which they will have responsibility for some of the
straightforward elements of the overall marketing plan or campaign. The marketer will work to marketing briefs and
instructions. They will normally report to a digital marketing manager, a marketing manager or an IT Manager.
Typical Job Roles: Digital Marketing Assistant, Digital Marketing Executive, Digital Marketing Co-ordinator, Campaign Executive, Social
Media Executive, Content Co-ordinator, Email Marketing Assistant, SEO Executive, Analytics Executive, Digital
Marketing Technologist.
Recognition:
left hand column.
Level 3
Entry
Requirements/
Maths & English
Individual employers will set the selection criteria, but this might include GCSEs, A levels, a level 2
apprenticeship or other relevant qualifications, relevant experience and/or an aptitude test with a focus on
functional maths. Employers are likely to be looking for a proven passion for digital and social media.
Package

Customer Service Practitioner (Standard)
Occupational Profile: The role of a customer service practitioner is to deliver high quality products and services to the customers of their
organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered
from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine
contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales,
fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may
be the first point of contact and work in any sector or organisation type.
Your actions will influence the customer experience and their satisfaction with your organisation. You will
demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when
delivering to your customers. You provide service in line with the organisation’s customer service standards and
strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of
situations and can include; face-to-face, telephone, post, email, text and social media.
Typical Job Roles: Customer focused roles
Recognition:
member at Professional level.
Level 2
Entry
Requirements/
Maths & English
Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and
Maths tests prior to completion of their Apprenticeship.
Package
- Conflict Management

Customer Service Specialist (Standard - Not Approved)
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all
sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing
with more complex or technical customer requests, complaints, and queries. You are often an escalation point for
complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share
knowledge with your wider team and colleagues. You gather and analyse data and customer information that
influences change and improvements in service. Utilising both organisational and generic IT systems to carry out
your role with an awareness of other digital technologies.
Typical Job Roles: This could be in many types of environment including contact centres, retail, webchat, service industry or any
customer service point.
Recognition:
member at Professional level. Should you choose to progress on a customer service career path, you may be
eligible for further professional membership including management.
Level 3
Entry
Requirements/
Maths & English
Organisations will set their own entry criteria and are more likely to select individuals with more advanced inter-
personal skills, experience of working with customers in some capacity. You must achieve level 2 English and
maths prior to taking the end point assessment.
Duration
The apprenticeship will take a minimum of 15 months to complete depending on
experience.
Package

Business Administrator (Standard - Not Approved - Framework Available)
Occupational Profile: Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all
sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector.
Business administrators develop key skills and behaviours to support their own progression towards management
responsibilities.
The responsibilities of the role are to support and engage with different parts of the organisation and interact with
internal or external customers. With a focus on adding value, the role of business administrator contributes to the
efficiency of an organisation, through support of functional areas, working across teams and resolving issues as
requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.
The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a
positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and
adopting a proactive approach to developing skills. The business administrator is also expected to show initiative,
managing priorities and own time, problem-solving skills, decision-making and the potential for people management
responsibilities through mentoring or coaching others
Typical Job Roles: The role may involve working independently or as part of a team and will involve developing, implementing,
maintaining and improving administrative services.
Recognition:
Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking
the end-point assessment.
Level 3
Entry
Requirements/
Maths & English
Duration The apprenticeship will typically take between 12 and 18 months to complete.
Package
- Microsoft Office Specialsit This is just our suggestion you can select from a range of added value courses here

Compliance / Risk Officer (Standard)
Occupational Profile: All financial services organisations have to meet a wide range of compliance and risk requirements set out in
legislation e.g. data security, or required by regulators e.g. financial crime, operational risk. To meet these
requirements many organisations will have dedicated Risk and/or Compliance departments that are experts in the
relevant legislation/regulator requirements. They provide proactive support and guidance to the business areas to
ensure that the organisation meets this wide range of requirements, balanced against achieving appropriate
customer outcomes. In some organisations, this expertise may be embedded in the business areas themselves.
Typical Job Roles: Within the Risk/Compliance function of a specific organisation, the role of the Compliance/Risk Officer is likely to
include providing relatively straightforward support and advice to the business on their specific area(s) of expertise
e.g. financial crime, training and competence, fraud; working with the business on specific problems that emerge;
analysing data, maintaining records and producing reports; working on reviews/audits to check that policies are
being correctly applied. The role will require sound ethical standards, together with good communication and
influencing skills as there can be differences of opinion between the business and the Risk/Compliance function on
the appropriate action to take. Sound underpinning knowledge of risk and compliance frameworks, policies and
procedures will be required. The role may cover compliance or risk functions or be a blend of both depending on
the organisation.
Recognition:
The apprentice will complete one appropriate qualification from one of the following Professional Bodies:
• International Compliance Association
• Chartered Institute of Securities & Investment
• London Institute of Banking & Finance
• Chartered Banker Institute – Cert in Complaint Handling
• Chartered Insurance Institute – Certificate in Financial Services, Certificate in Insurance
• Chartered Institute of Credit Management –
• Institute of Risk Management – International Certificate in Risk Management
Level 3
Entry
Requirements/
Maths & English
Individual employers will set the selection criteria for their Apprenticeships. It is recommended that
employers may want most candidates to have Level 2 Maths and English. Other relevant or prior
experience may also be considered as an alternative.
Duration The length of this apprenticeship is expected to be typically 15 - 18 months.
Package

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