Gic2011 aula9-ingles

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Gic2011 aula9-ingles

  1. 1. Information & Knowledge Management e-Dimension of Knowledge Management Marielba Zacarias Prof. Auxiliar DEEI FCT I, Gab 2.69, Ext. 7749 mzacaria@ualg.pt http://w3.ualg.pt/~mzacaria
  2. 2. SummaryTechnologies for knowledge processes(Frappaolo) Intermediation technologies Externalization technologies Internalization technologies Cognition technologies
  3. 3. IntermediationLink knowledge-people from provider to consumerFundamental role in “responsiveness” External and InternalAsynchronous Knowledge shared through some kind of repositorySynchronous Knowledge shared among people
  4. 4. Intermediation technologiesValuable for distributed or virtualorganizationsIntranets, wikis, e-mail & groupwareVideo-conference, text & voice chattingsystems“Profiling Systems” Online Dossiers
  5. 5. Externalizationlink knowledge-knowledgeextract knolwedge from a producer and put inina repositoryorganized in a classification systemprocesses capture & store classification and organization
  6. 6. Externalization technologiesThe web challenged everything Before, knowledge was concentrated in people or documentos organized in pre-defined taxonomiesImagine the work involved in creating and updatinghyper-linked documents at the webApproaches + intelligent and dynamic categorizationand navigationVisualization systems
  7. 7. InternalizationLink knowledge-queriesextracting from repository andconsumingextraction and filtering for (or by) theconsumer
  8. 8. Externalization TechnologiesSearch engines and information retrievaltechnologiesNew developments in the web semanticarea
  9. 9. Semantic webFrom a global file-system to a globaldata-base systemExpliciting meanings of documentcontentsEstructuring document contentsFrom wikipedia to DBPedia
  10. 10. HTML
  11. 11. Cognitionlink knowledge-processapplication/use of knowledge in anorganizational activity
  12. 12. Imagine ...A salesman must discover the buying habits of a competitorHistory of previous sales opportunities with profits andlossesThe history is linked to the customer business plan andstrategyThese plans are linked to a recent activity of a client thatare indicative of his successThe sales must infer from that why and how the client couldbuy products from him, given current market conditions
  13. 13. Alternative SolutionSimulation tools to create market profilesbased on the current demand of theclient productsThis could be the base for a um businesscase since tool help in identifying theareas where it could be given support toclient
  14. 14. Cognition TechnologiesData miningProcess miningSimulation toolsExpert SystemsDecision Support Systems
  15. 15. Tool Section
  16. 16. Enterprise PortalsIntegration Platform of Information Processes Peopleenterprise-wide
  17. 17. Essential aspectsSingle access pointthrough a web interfacedesigned to aggregate and personalizeinformationcontent management is decentralized inorder to assure keep it up-to-date
  18. 18. CharacteristicsSingle loginFunction integrationContent federationlook & feel customizationContent personalizationAccess control through role definitionContent search
  19. 19. Some aplicationsContent management systemsDocument management systemsCRMBusiness IntelligenceIntranetWiki, Blog, RSS
  20. 20. Commercial ProductsMicrosoft SharepointIBM WebsphereOracle WebCenterSAP Netweaver

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