Gic2011 aula5-ingles

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Gic2011 aula5-ingles

  1. 1. Information & Knowledge ManagementReal-Time Information & Knowledge Management Marielba Zacarias Prof. Auxiliar DEEI FCT I, Gab 2.69, Ext. 7749 mzacaria@ualg.pt http://w3.ualg.pt/~mzacaria
  2. 2. SummaryReal-time processes Information Management Knowledge ManagementEnterprise DashboardsReal-time management of qualitative information
  3. 3. The need for “real-time” cyclesComplex, dynamic, uncertain worldWWW, bandwithNothing new for industrial processes...but for services
  4. 4. “Real-time”Real-time Enterprise (RTE) information about the right processes for the right people at the right time and price real-time is not necessarily instantaneous entails answering critical information? latency requirements? ROI?
  5. 5. RTE ActivitiesData capture automatic (RFID) & manual (data entry) high data volume filtering/selection, storageData Monitorization Early detection of anomalous data Which data should be monitorized?
  6. 6. RTE ActivitiesData analysis Analytical methods and techiquesData visualization dashboards facilitate metric measurement and management through a unique interface friendly and consolidated views show, performance indicators graphic, typically web-based visualization + effective than reports
  7. 7. Some definitionsMeasurement Body temperature Car temperatureMetric Cold/HotIndicator If temp > 38.5 give medicine If temp > ? stop car, pour water in radiator
  8. 8. Dashboards
  9. 9. Dashboards
  10. 10. Dashboards
  11. 11. RTE ActivitiesInterpretation and Action interpretation in a given context prioritization appropriate and timely action
  12. 12. RTE ActivitiesFeedback and continuous improvement Iterative processes Gradual Improvement Performance metrics about data processes technology people
  13. 13. RTE Activity Cycledata capture & data analysis &monitorization visualization feedback &interpretation continuous & action improvement
  14. 14. RTE OTISpresident before president Oregional o!ces T regional o!ces I Information Flows zonedirectors S zone directors L district o!ces I district o!ces N field E field o!ces after o!ces
  15. 15. Real-Time Knowledge ManagementImmediate access and sharing of up-to-date operational informationConcurrent interaction among actorsImmediate action when needed
  16. 16. Action-Learning OODA Cycle Observation Anomalous situations, changes Orientation Threat & Opportunity Interpretation Decision (decide answer) Action (execute answer)
  17. 17. OODA Cycle digital dashboards scheduled & organizedbusiness intelligence meetings human intervention knowledge sharing
  18. 18. bills devolutionsmaterials backlogproducts inventory backlog POSefficiency deliveries client/channel Western-Digital Supply Chain
  19. 19. Real time?(push model)
  20. 20. Push ModelReactive & corrective feedback loopsOrganization logic and informationpresentation pre-defined, pre-configuredand pre-programmedHinders multiple interpretation oranswers over the the same informationbase
  21. 21. Real time?(pull model)
  22. 22. Real-time Knowledge Management!1Deals with critical adaptation, survivaland competency issues withorganizations facing radical &discontinuous environmental changesInvolves processes that combine IT &creative and innovative informationprocessing of human actors
  23. 23. Push modelKnowledge Management = Information ManagementFocus on IT + repositoriesright information at the right time and placeFocus on Good practices, training and learning, Change culture, collaboration & virtual organizations automatization, redesign & process improvement
  24. 24. Pull modelOverall Business PerformanceStrategy as the driving force in selectingand adapting processes, activities and ITCareful IT selection
  25. 25. Enterprise ArchitecturesValuable...if properly used
  26. 26. Real-time in numbersAirline Operations: from 20 min to 30 secCommercial transaction analysis: 30 min to 5 secSupply Chain updating: 1 day to 15 minTelephone activation: 3 days to 1 hourFinance Monitorization: 1 day to 5 minDocument transfers: 3 days to 45 secPCs on-demand: 6 weeks to 1 day
  27. 27. Various Tools
  28. 28. Artificial IntelligenceBusiness Intelligence Data Mining Text MiningExpert SystemsNeural NetworksGenetic Algorithms
  29. 29. Business Intelligence
  30. 30. Data MiningClusteringClassificationAssociation diaper + beers + football gamesSequence analysis Recurrent sequences
  31. 31. Classification
  32. 32. Text Mining
  33. 33. Expert Systems
  34. 34. Neural networks
  35. 35. Genetic Algorithms
  36. 36. Tools in research
  37. 37. Extending RTE toqualitative information Action Context Bootstrapping Capture Discovery Actions Contexts Tasks-Resources Context Context Context Visualization Integration Analysis
  38. 38. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions Action Capture Object Description| Action Action Nested ..supporting Resources nº Date foll. Subject Type Receiver Action Main resource-related items (tools, people, information items) ... ... ... ... ... ... ... ... ... 20 1-Apr 0 Prof. Smith request Alice pay course X e-mail 21 1-Apr 20 Alice check Prof. Smiths payment requirements excel, payment requirement records 22 1-Apr 21 Alice request Prof. Smith send Prof. Smiths payment requirements e-mail 23 1-Apr 22 Alice inform pay will proceed when requirements are sente-mail 24 1-Apr 23 Prof. Smith request Alice pay without payment requirements e-mail 25 1-Apr 24 Prof. Smith inform Alice reason for not sending requirements 26 1-Apr 25 Prof. Smith inform Alice promise requirements for date D e-mail 27 2-Apr 26 Alice analyze payment request and reason given 28 2-Apr 0 Alice request Boss analyze accept or reject Prof. Smiths request telefone 29 2-Apr 28 Alices boss analyze payment request and reason given 30 2-Apr 29 Alices boss suggest Alice accept payment request of Prof. Smith telefone 31 2-Apr 30 28 inform Alice prof. Smith is a good professor telefone 32 2-Apr 27 Alice accept Prof. Smith pay course X e-mail 33 2-Apr 32 Alice order Luisa pay course X to Prof. Smith 34 2-Apr 33 Alice inform Prof. Smith pay is ordered e-mail
  39. 39. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions Context Discovery Object Description| Action Action Nested ..supporting Resources nº Date foll. Subject Type Receiver Action Main resource-related items (tools, people, information items) 21 1-Apr 20 Alice check Prof. Smiths payment requirements excel, payment requirement records 22 1-Apr 21 Alice request Prof. Smith send Prof. Smiths payment requirements e-mail 23 1-Apr 22 Alice inform pay will proceed when requirements are sent e-mail 27 2-Apr 26 Alice analyze payment request and reason given 28 2-Apr 0 Alice request Boss analyze accept or reject Prof. Smiths request telefone 32 2-Apr 27 Alice accept Prof. Smith pay course X e-mail 33 2-Apr 32 Alice order Luisa pay course X to Prof. Smith 34 2-Apr 33 Alice inform Prof. Smith pay is ordered e-mail 8 1-Apr 7 Alice verify last POSI meeting minute word, POSI minute file 9 1-Apr 8 Alice inform Miguel last POSI meeting is OK e-mail 17 1-Apr Alice order Luisa pay March-April IT support e-mail, March-April invoices 19 1-Apr 0 Alice send TR software CDs for installation snail mail, CDs 2 1-Apr 1 Alice request Luisa search travels folder 4 1-Apr 3 Alice request Luisa register invoice data in travels file 5 1-Apr 4 Alice request Luisa compare invoice value with budgeted value excel, travels budget file 6 1-Apr 5 Alice request Luisa register invoice data in travels file excel, travels folder, travels file 13 1-Apr 12 Alice print PM course proposal file word, PM course proposal file 14 1-Apr 13 Alice store PM course proposal in short courses folder word, course folder 11 1-Apr 1 Alice schedule outlook when to provide information about POSI to bank
  40. 40. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions Context Discovery Object Description| Action Action Nested ..supporting Resources nº Date foll. Subject Type Receiver Action Main resource-related items (tools, people, information items) 21 1-Apr 20 Alice check Prof. Smiths payment requirements excel, payment requirement records 22 1-Apr 21 Alice request Prof. Smith send Prof. Smiths payment requirements e-mail 23 1-Apr 22 Alice inform pay will proceed when requirements are sent e-mail 27 2-Apr 26 Alice analyze payment request and reason given 28 2-Apr 0 Alice request Boss analyze accept or reject Prof. Smiths request telefone 32 2-Apr 27 Alice accept Prof. Smith pay course X e-mail 33 2-Apr 32 Alice order Luisa pay course X to Prof. Smith 34 2-Apr 33 Alice inform Prof. Smith pay is ordered e-mail 8 1-Apr 7 Alice verify last POSI meeting minute word, POSI minute file 9 1-Apr 8 Alice inform Miguel last POSI meeting is OK e-mail 17 1-Apr Alice order Luisa pay March-April IT support e-mail, March-April invoices 19 1-Apr 0 Alice send TR software CDs for installation snail mail, CDs 2 1-Apr 1 Alice request Luisa search travels folder 4 1-Apr 3 Alice request Luisa register invoice data in travels file 5 1-Apr 4 Alice request Luisa compare invoice value with budgeted value excel, travels budget file 6 1-Apr 5 Alice request Luisa register invoice data in travels file excel, travels folder, travels file 13 1-Apr 12 Alice print PM course proposal file word, PM course proposal file 14 1-Apr 13 Alice store PM course proposal in short courses folder word, course folder 11 1-Apr 1 Alice schedule outlook when to provide information about POSI to bank context name
  41. 41. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions Context Analysis a1 = prof. Smith payment a2 = contacts & calls a3 = course budget a4 = student scholarship a5 = travel arrangements
  42. 42. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions Context Analysis a1 = prof. Smith payment a2 = contacts & calls a3 = course budget a4 = student scholarship a5 = travel arrangements 5 a4 2 a3 1,3 a2 4 8 6 a5 7,9 a6 10 a10 a8 12 13 a9 11 14 context switches
  43. 43. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions Context Analysis recurrent information items & interactions a1 = prof. Smith payment Prof. Smith Payment Context Support to POSI management Context a2 = contacts & calls a3 = course budget a4 = student scholarship Alice payment, payment requirements Alices boss a5 = travel arrangements request-accept inform-acknowledge 5 a4 2 a3 1,3 a2 4 8 6 a5 7,9 a6 10 a10 a8 12 13 a9 11 14 context switches
  44. 44. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions Context Analysis recurrent information items & interactions a1 = prof. Smith payment Prof. Smith Payment Context Support to POSI management Context a2 = contacts & calls a3 = course budget a4 = student scholarship Alice payment, payment requirements Alices boss a5 = travel arrangements request-accept inform-acknowledge context-based networks a1/ pSxx POSI document handling prof. Smith payment a8/ 5 a4 Prof. Smith a1/ lxx abxx s ent 2 a6/ tud Luisa t es a2/ lyy ida Boss and 1,3 4 abyy SI c a3 a2 8 calls for boss PO a7/ a3/ mxx lxx 6 a5 7,9 a6 10 a10 POSI budget training and supervision PM courses a8 12 13 a10/ a9/ a9 11 myy Alice jmxx 14 Prof. M POSI meetings POSI budget ellaboration Prof. JM context switches
  45. 45. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions Context Analysis recurrent information items & interactions a1 = prof. Smith payment Prof. Smith Payment Context Support to POSI management Context a2 = contacts & calls a3 = course budget a4 = student scholarship Alice payment, payment requirements Alices boss a5 = travel arrangements request-accept inform-acknowledge context-based networks a1/ pSxx POSI document handling prof. Smith payment a8/ 5 a4 Prof. Smith a1/ lxx abxx s ent 2 a6/ tud Luisa t es a2/ lyy ida Boss and 1,3 4 abyy SI c a3 a2 8 calls for boss PO a7/ a3/ mxx lxx 6 a5 7,9 a6 10 a10 POSI budget training and supervision PM courses a8 12 13 a10/ a9/ a9 11 myy Alice jmxx 14 Prof. M POSI meetings POSI budget ellaboration Prof. JM context switches (1) request payment recurrent action sequences (2) check payment requirements (3) accept payment
  46. 46. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions Context Integration a1/ pSxx POSI document handling prof. Smith payment a8/ Prof. Smith a1/ lxx abxx ts a6/ den lyy didate stu Luisa a2/ Boss abyy I ca n P OS calls for boss a3/ a7/ mxx lxx PM courses POSI budget training and supervision a10/ a9/ myy Alice jmxx Prof. M POSI meetings POSI budget ellaboration Prof. JM
  47. 47. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions Context Integration a1/ pSxx POSI document handling prof. Smith payment a8/ Prof. Smith a1/ lxx abxx ts a6/ den lyy didate stu Luisa a2/ Boss abyy I ca n P OS calls for boss a3/ a7/ mxx lxx PM courses POSI budget training and supervision a10/ a9/ myy Alice jmxx Prof. M POSI meetings POSI budget ellaboration Prof. JMrecurrent action sequences:(1) request payment(2) check payment requirements tools (excel)(3) accept paymentAlices Strategy: payments april, 2004 Receive Acknowledge Check Order Inform ok? yes request reception Requirements Payment Payment no Inform about Request Requirements Requirement Professor Request Receive Receive Send Payment Request Ack. Payment Requirements Acceptance
  48. 48. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions Context Integration recurrent resource-related items payment requirements a1/ times = 6 pSxx POSI document handling prof. Smith payment a8/ Prof. Smith a1/ lxx abxx ts a6/ den Luisa Boss a2/ abyy lyy didate I ca n stu resources OS a7/ calls for boss P a3/ lxx course grades and report mxx PM courses POSI budget training and supervision co ur a10/ a9/ se gr myy Alice jmxx ad Prof. M POSI meetings POSI budget ellaboration Prof. Smith es an nt Prof. JM d re de s tu oice Luisarecurrent action sequences: po rts s v in ate did nts professo n(1) request payment performa rs nce ca ude st(2) check payment requirements budgeting tools (excel) Boss pr opo sals information(3) accept payment cou rse coordina tion Alice budg infor eting mati decisions onAlices Strategy: payments april, 2004 Prof. M Resource Network Prof. JM Receive Acknowledge Check Order Inform ok? yes request reception Requirements Payment Payment no Inform about Request Requirements Requirement Professor Request Receive Receive Send Payment Request Ack. Payment Requirements Acceptance
  49. 49. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions Context Integration recurrent resource-related items payment requirements a1/ times = 6 pSxx POSI document handling prof. Smith payment a8/ Prof. Smith a1/ lxx abxx ts a6/ den Luisa Boss a2/ abyy lyy didate I ca n stu resources OS a7/ calls for boss P a3/ lxx course grades and report mxx PM courses POSI budget training and supervision co ur a10/ a9/ se gr myy Alice jmxx ad Prof. M POSI meetings POSI budget ellaboration Prof. Smith es an nt Prof. JM d re de s tu oice Luisarecurrent action sequences: po rts s v in ate did nts professo n(1) request payment performa rs nce ca ude st(2) check payment requirements budgeting tools (excel) Boss pr opo sals information(3) accept payment cou rse coordina tion Alice budg infor eting mati decisions onAlices Strategy: payments april, 2004 Prof. M Resource Network Prof. JM tasks: Receive Acknowledge Check Order Inform ok? yes request reception Requirements Payment Payment no Inform about Request (1) pay professors Requirements Requirement (2) manage relationship with professors Professor Request Receive Receive Send Payment Request Ack. Payment Requirements Acceptance
  50. 50. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions Work Practices inputOf task RelatedTo governedBy outputOf resource inter-personal RelatedTo context inter-personal constrain rules or change (de)Activate share employedIn shared choose employ dyad activation rules interaction IS-A Pattern memberOf choose trigger relatedTo personal flowOf employ person activation rules shared commitments action participateIn communicative Pattern trigger action types has activate update flowOf to--do update IS-A Personal list hasNested context information employedIn perform interactions items nº of actions vs contexts update groupingOf obligation use/produce action hasTwo use types event createdBy hasType actions IS-A use happensAt communicative IS-A governedBy actions dueAt human tools personal time point resources Telefone Email Email (printed) Fax Fax (printed) rules dueAt Others Client Claims Publicity 50.0 Joao Cardoso Supplier Price Proposals Substitute Products resource usage Pending Orders 37.5 Maria Alvega Pedro Cabrita Order Sales Sandra Pereira Incomplete Supplies Susana Gomes 25.0 Susana Pauleta Damaged Supplies Order Status New Orders Containers 12.5 Supplier Contacts Catalog Product Queries 0 Product Codes João Cardoso Maria Alvega Pedro Cabrita Susana Gomes Susana Pauleta Sandra Pereira Provisioning 0 62.5 125.0 187.5 250.0 personalized action patterns
  51. 51. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions Human Multitasking inputOf task RelatedTo inter-personal constrain governedBy outputOf rules or changesource RelatedTo inter-personal (de)Activate employedIn context share choose shared employ dyad activation rules interaction participateIn IS-A patterns memberOf choose trigger relatedTo personal flowOf employ person activation rules shared commitments action hascommunicative patterns (de)activate trigger action types update Personal to-do update IS-A employedIn list hasNested context perform information flowOf interactions items groupingOf update hasTwo use/produce action hasType actions events use types IS-A ObligationOf use governedBy happensAt communicative IS-A actions human dueAt personal time point resources tools rules dueAt switches cgd team inform test results 19 m1 18 m011 17 m1 day 10 16 m3 15 m1 m8 14 m3 m81 m81 m1 4 13 m1 m5 m5 m3 m9 1 12 m4 m3 m51 m1 m81 11 m1 m6 m5 m6 m81 m8 10 m3 m5 m1 m5 m51 m1 m81 m3 m81 4 9 m4 m3 m3 m1 m3 m81 m6 m011 m8 m9 m8 m9 m5 m3 8 m1 m5 m5 m3 m51 m5 m81 m2 m5 m81 m1 m5 m10 7 m011 m012 m6 m1 m8 m8 m8 m1 m81 m81 m9 m8 m9 m8 6 m3 m4 m3 m3 m81 m2 m8 m81 m81 m3 m6 m10 m8 m1 m8 m5 5 m1 m5 m6 m1 m51 m81 m81 m3 m81 m011 m10 m81 m81 m81 m9 m8 4 m2 m4 m3 m3 m8 m3 m8 m81 m81 m8 m2 m8 m5 m8 m8 m81 3 m3 m5 m6 m1 m1 m81 m81 m3 m81 m3 m10 m81 m9 m1 m9 m8 2 m2 m1 m3 m3 m8 m1 m3 m8 m1 m8 m6 m1 m81 m10 m8 m81 1 m1 m3 m2 m1 m7 m3 m81 m81 m81 m81 m10 m10 m9 m9 m9 m9 6 7 9 10 14 15 16 17 20 21 22 23 27 28 29 30 DAYS personal contexts m1 = project management m3 = integration tests m5 = document association functions Activation Rules if <conditions> then <updates> Subject Nº Event Time Activate (Action To-do) Mariana 2 antónio (-) request ellaborate report m1 ellaborate report 3 Every week weekly (6,10,15,23, 28) m1 propose team meeting 7 cg team(-) inform or request m3 perform test
  52. 52. Action Capture
  53. 53. Context Discovery
  54. 54. Context Visualization carlas contexts context statistics keywords (team meetings) online messaging
  55. 55. Context Analysis (dashboards)Context Analysis
  56. 56. Context Analysis (dashboards)Context Analysis

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