ISCRAM 2013: Twitter Integration and Content Moderation in GDACSmobile

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ISCRAM 2013: Twitter Integration and Content Moderation in GDACSmobile

  1. 1. Chair for Information Systems and Supply Chain Management Dipl.-Logist. Daniel Link ISCRAM2013 Conference Baden-Baden, 12th May 2013 Twitter Integration and Content Moderation in GDACSmobile
  2. 2. 1 Chair for Information Systems and Supply Chain Management Dipl.-Logist. Daniel Link Structure of Presentation Motivation and Background of the Project User Concept Content Moderation Twitter Integration Future Work
  3. 3. 2 Chair for Information Systems and Supply Chain Management Dipl.-Logist. Daniel Link Humanitarian operations happen under high uncertainty and within complex environments Assessments help to form a decision base for planning and executing operations Needs of the affected population Ability to cater for the needs Lack of knowledge about, e.g., the state of infrastructure and the presence of required resources delays aid delivery, leads to waste, and makes planning more difficult. Disasters and Assessments
  4. 4. 3 Chair for Information Systems and Supply Chain Management Dipl.-Logist. Daniel Link GDACSmobile –Background of the Project Global Disaster Alert & Coordination System (GDACS) Information system for the international disaster response community Information gap in the initial response phase: monitoring, impact/risk analysis, information integration 18.000 users in 212 countries Gaps in GDACS – Motivation for GDACSmobile Insufficient community involvement Inadequate GUI for the mobile use by first responders One way communication Project „GDACSmobile“ Mobile app for assessment Content moderation of reports from the public Flexible categories and report templates Twitter integration
  5. 5. 4 Chair for Information Systems and Supply Chain Management Dipl.-Logist. Daniel Link GDACSmobile – User Concept Crowd Registered Users The Public (Disaster Managers, Members of NGO‘s, etc.) (Volunteers & Technical Specialists)
  6. 6. 5 Chair for Information Systems and Supply Chain Management Dipl.-Logist. Daniel Link GDACSmobile – Content Moderation Provider Public Registered Content moderation User
  7. 7. 6 Chair for Information Systems and Supply Chain Management Dipl.-Logist. Daniel Link GDACSmobile – Twitter Integration FilteringPosting Categorizati on Moderation # # # # # # # # # # # #
  8. 8. 7 Chair for Information Systems and Supply Chain Management Dipl.-Logist. Daniel Link Future Work Evaluation in simulation exercises Larger scale Bigger involvement of practicioners Evaluation of the effectiveness and value of tweets Focus on humanitarian logistics Based on the results, Related work Identify the information needs in humanitarian logistics  refine the category and report structures accordingly Identify the contextual factors that influence information needs Develop a method to prioritize information needs regarding context
  9. 9. 8 Chair for Information Systems and Supply Chain Management Dipl.-Logist. Daniel Link Contact Details Dipl.-Logist. Daniel Link Westfalian Wilhelms-University Münster Chair for Information Systems and Supply Chain Management Leonardo-Campus 3 48149 Münster, Germany Tel.: +49 (251) 83-38004 Daniel.Link@wi.uni-muenster.de
  10. 10. 9 Chair for Information Systems and Supply Chain Management Dipl.-Logist. Daniel Link Backup Slides
  11. 11. 10 Chair for Information Systems and Supply Chain Management Dipl.-Logist. Daniel Link GDACSmobile – Information Cycle ProviderUser Social Media Moderation Configuration Reaction Assessment
  12. 12. 11 Chair for Information Systems and Supply Chain Management Dipl.-Logist. Daniel Link GDACSmobile – Flexible Report Categories Sphere Project UNDAC
  13. 13. 12 Chair for Information Systems and Supply Chain Management Dipl.-Logist. Daniel Link Download GDACSmobile Download the GDACSmobile smartphone app: http://www.gdacsmobile.de.vu
  14. 14. 13 Chair for Information Systems and Supply Chain Management Dipl.-Logist. Daniel Link Established methods Personal inquiry in the affected area, e.g. from the general population Exploration of the affected area by assessment teams Remote sensing with satellites New methods Messages from the population, e.g. via SMS Remote sensing with Unmanned Aerial Vehicles Support from Volunteers & Technical Communities A current challenge: integrating messages from the population, e.g. through SMS text messages and online social media Methods for Assessment

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