Steven T. Rinne seeks a position that utilizes his knowledge and experience to build successful teams and increase customer retention and profitability. He has a Bachelor's degree in Political Science from Grand Valley State University and an Associate's degree from Grand Rapids Community College. His professional experience includes roles as a CSU Analyst at Crum & Forster, Assistant Manager at U-Haul, Canvasser for Donor Development Strategies, and Assistant Quick Stop Manager at Spartan Stores.

1. Steven T. Rinne
1847 Spring Grove, Bloomfield Hills, MI 48304 (616) 862-9430
steventrinne@gmail.com
www.linkedin.com/in/stevenrinne
Objective:
Obtain a position that will utilize knowledge gained through comprehensive research and professional experience to build
successfulteams while increasing customer retention and profitability.
Education:
Grand Valley State University, Allendale, MI
Bachelor of Science – December 2015
Major: Political Science
Grand Rapids Community College, Grand Rapids, MI
Associate’s Degree – May 2013
Major: The Arts
Professional Experience:
CSU Analyst, Crum & Forster, Southfield, MI June 2016 to Present
• Maintain organizational control of the workflow by assessing every file based on established priority ratings.
• Efficiently navigate multiple computer programs to locate and extract necessary data into the production worksheet.
• Ensure the quoting process is within C&F’s service standards by delivering complete and accurate worksheets to the
underwriting staff.
• Engage in ongoing communication between underwriting staff and retail brokers to ensure proper receipt of
necessary information.
• Conference regularly with departmental and executive supervisors to deliver feedback and propose improvements to
triage processes and programs.
Assistant Manager, U-haul Moving & Storage,Grand Rapids, MI June 2011 to June 2016
• Supervise employees to ensure maximum efficiency in daily operations through teamwork and planned operations.
• Speak with customers to assess theirneeds and the best way to meet needs.
• Maintain a positive atmosphere through leadership, demonstrating a positive attitude, and addressing customer
concerns promptly and effectively to resolve complications.
• Suggest additional products and services to support customer and increase revenue of the business.
• Fill showroom stockand ensure displays are organized to gain customer attention and promote sales.
Canvasser, Donor Development Strategies,Grand Rapids, MI September 2015 to December 2015
• Engage in face to face cold calling to acquire clients for organizations such as WGVU or political campaigns.
• Learn the important information and history of the organizations supported to deliver messages persuasively through
door to door canvassing and gain donations and support.
• Collect financial and demographic information of donors including cash,checks, and credit card info.
• Take extra steps to further increase potential client base by educating those not currently ready to donate about the
value of the organization and leaving supplied creative literature on how future support can be given.
• Report all findings back to accounting department daily including performance meeting daily goals,average
donations,and bringing new sustaining members into the organization.
Assistant Quick Stop Manager, Spartan Stores, Wyoming, MI September 2006 to June 2011
• Receive in vendorproduct daily and build a rapport with vendors to ensure quality support.
• Manage inventory and sales reports to be forwarded to corporate weekly indicating areas of growth and suggestions
for improvement.
• Manage employees effectively by using efficient scheduling and creating a team atmosphere stressing open
communication and availability of support.
Skills:
• Proficient in typing and use of Microsoft programs.
• Team-work and team-management.
• Work well under direct supervision as well as independently.