1. KATHLEEN LUCAS
kathleenlucas10@yahoo.com
8004 Pats Place, Fort Washington, Maryland 20744 (240) 491-6298
SUMMARY
An extremely motivated self-starter with exceptional communication skills and the ability to adapt to various work environments.
Possesses an ability to make rational,calculated decisions in high-paced work settings. A problem solver that thrives on challenges.
EDUCATION
University of Maryland
Eastern Shore Bachelors of Science, Business Administration December 2014
Relevant Courses: Business Software Applications,International Relations,Investments, Principalsof Marketing,Strategic Financial
Sales Management, Business Ethics,Calculuswith Business & Managerial Applications, BusinessStatistics,Financial Accounting,
Corporate & Managerial Accounting,Business Communications,OperationsResearch & Decision Making,Business Law,
Principalsof Economics,Small BusinessManagement & Entrepreneurship, Management & Organizational Behavior
Relevant Skills: Excellent communication and customer serviceinterpersonal skills;detail oriented,proficientin use of most Microsoft®
OfficeTools, Schedulingand intranet programs, Capsim® Business Simulation Softwareand Accounting QuickBooks
Inte
LEADERSHIP EXPERIENCE
National Association of Black Accountants (NABA) – Board Member; University of MD Eastern Shore December 2013-Fall 2014
 Responsiblefor planning,settingup teams and monitoringthe execution of events
 Oversee budgeting operations and logisticsfor the organization
 Reach out to High Schools within the area to raiseawareness of UMES academic programs as well as promotingcollege attendance
Caribbean International Club – President; University of MD Eastern Shore Fall 2013-Fall 2014
 Successfully coordinateclubs activities,events,fund raisers,meetings, and membership
 Coordinatecommunity serviceactivities of behalf of the organization as well as attend meetings and workshops with campus lifestaff
American Marketing Association – Board Member; University of MD Eastern Shore Fall 2013-Fall 2014
 Planned and implemented programs to assistnew students in transitioningto the School of Business
 Serve as a mentor for incomingstudents by encouragingof enthusiasmand involvement in the Marketing Program
 Responsiblefor coordinatinggroup exercises and designingadvertisements
WORK EXPERIENCE
Nordstrom at Tyson’s Corner Center- Designer sales associate and Logistics; Mclean,VA February 2015- Present
• Advisedcustomers onutilization/care of merchandise while catering to needs andproviding meaningful feedback for personalized experience
• Handled customer servicerelations more than proficiently (merchandiseorders,inquiries,concerns,etc.)
• Trained and provided guidancefor new employees
• Fulfillment of web orders following qualitystandards, with a highfulfillment percent andsense of urgency
• Prepare andshipcustomer’s orders following quality, packing andshipping standards
• Utilize inventorymanagement systems to scan, process andresearch merchandiseshipments in accordance with our inventorycon trol processes
University of Maryland Eastern Shore Marketing Department – Office Intern; Princess Anne, MD Summer 2014-Fall 2014
 General officeduties; paperwork filing,phone attentiveness, etc.
 Assistantsocial networkingand public relations practices
 Assistingwith campus/studentinvolvement planningevents and marketing
Montgomery County Department of Permitting Services – Administrative Intern; Rockville,MD Summer 2013
 Responsiblefor the cleanup and reorganization of the address and contact databases for the Hansen permit processingsystem
used by Permitting Services
 Cleanup included researching addresses through the US Postal Service,Maryland property tax records and Maryland National
Capital Park and PlanningCommission
Ross Clothing Store – Cashier; Silver Spring, MD Summer 2011
 Handled financial and customer servicetransactionsproficiently whileadvising customers on utilization and careof merchandise
 Advised and provided guidancefor new cashiers
ADDITIONAL INFORMATION
Affiliations: Member of Alpha Kappa Alpha Sorority,Incorporated Spring2015
Interests: International relief efforts, cinema,exercise and creative thinking
Work Eligibility: Eligibleto work in the U.S with no restrictions