1. COVER LETTER
Dear Recruiter,
Your recent posting for indicated requirements that closely match my background and expertise. I have attached my
resume to provide a summary of my qualifications for your review. Throughout my career, I have maintained the
highest performance standards within a diverse range of administrative functions, including being the “face to the
public” and leading a team focused on improving company operations. Further qualifications include:
Strong background in all aspects of office management, from scheduling meetings and coordinating travel to
overseeing budget and accounting functions.
Demonstrated capacity to develop and maintain comprehensive administrative processes that improve the
efficiency of day-to-day operations.
Knowledge of computer operations including all Windows and Macintosh applications, proprietary software systems
and Internet research.
With excellent organizational and communication skills, an outstanding work ethic, and the ability to work well in
both team-oriented and self-directed environments, professional personal presentation, I am positioned to exceed
your expectations. Most importantly, I quickly learn your preferences, your goals and objectives, and I’ll do my very
best to aid in the leadership of your company.
I welcome an opportunity to meet with you to discuss my qualifications and candidacy in further detail. Thank you
for your time and consideration.
Sincerely yours,
Mariana Alves

2. Mariana Cristina Coelho Alves
E-mail: mariealves026@gmail.com
Tel: +55(11) 2376-8867 (home) / +55(11) 97441-8665 (cellphone)
Zip Code: 09581-600 | Sao Caetano do Sul / S.P | Brazil
PROFESSIONAL SKILLS SUMMARY
Bilingual (English & Portuguese), Excellent communication skills both written and verbal, Attention to detail, Initiative,
stress tolerance, Professional personal presentation, Excellent organizational and multi-tasking skills. Highest level of
trustworthiness, confidentiality, and integrity, sense of urgency
EDUCATION
2007 – 2013 UNIP Sao Paulo – SP
■ Arts and Literature Course – Full Degree
WORK EXPERIENCE
2013 - 2014 BR Mania Convenience Store Sao Caetano do Sul – SP
General Manager
Administrative tasks, Merchandising, Eliminate out-of-stocks, ensure that products are faced, priced and identified,
customer service, follow up with customer needs and concerns in a timely manner, ensuring great customer service, ensure
stock rotation (products are fresh and within date code parameters), identify and reduce out-of-stocks on shelf, purchase
of goods and organization, human resources, working range, accounts payable and receivable, products pricing, customer
and suppliers.
2012 - 2013 TAM Viagens Sao Paulo – SP
Sales Manager
As Sales Manager I was responsible for franchise in all their routines, implementation and monitoring sales processes,
control and analysis. Worked in the development of promotional actions with malls and POS, negotiated and
operationalized individual and corporate groups for clients, and partnerships with companies for corporate and leisure
travel. Sales incentive for employees by creating rewards program by performance.
Travel Agent
Issue and Reissue of airline tickets, AMADEUS System, selling packages, travel assistance.
2007-2010 Tapuzim Comercial Ltda. Sao Paulo – SP
Bilingual Executive Secretary (Presidents)
Schedule meetings, coordinate travel, and update contacts, draft/edit letters, respond to mail, email, telephone
and fax communications, PowerPoint presentations, manage filing system Greet guests, order business cards,
distribute company materials, office supplies, other office management, plan and coordinate lunches, plan and
coordinate arrangement for conferences.
2005 - 2006 Center for Business Communications Sao Paulo – SP
Trainee
Preparation, review and research materials for English course in Business area.
LANGUAGES
Portuguese: Native speaker | English: Near native speaker | Spanish: Basic speaker
OTHER SKILLS
Windows applications - Word, Excel, PowerPoint| OS applications – Safari, Pages, Numbers |
Translation tools
PERSONAL
Traveling |International affairs | Meeting friends | Culture knowledge | Books, Music and cook