1. Hassan Reda Nour
Hassan.rida2055@gmail.com
01281897286
Personal summary
A creative support professional with a record of increased responsibility.
Proficient in prioritizing and completing tasks in a timely manner.yet flexible
to multitasks when necessary. Highly focused with a comprehensive
knowledge of how to maintain aprofessional enjoys learning new programs
and processes . excellent oral and written communication skills .
Having an enthusiastic and positive attitude and working hard to ensure that
customers receive an excellent level of service whilest at the same time
ensuring the highest level of sales for the company . presently looking for
become a key player in a successful company .
Work experience
1- SERGEANT RECRUIT _EGYPTIAN ARMED FORCES
APRIL 2014_JUNE2016
 Working ahead of training & operation office on my military unit
 Get the first place of individual tasks competition
 Have been promoted from soldier to corporal then to sergeant for my
efforts on the unit.
ACADEMIC QUALIFICATIONS
 Faculty of commerce , Zagazig university 2009-2013.
 Accounting Department.
 Hehia secondary school for boys 2007-2009.
COURSES
 Human resources management -25hours-fekr .
 Marketing Management -15hours-fekr.
 Electronic accounting-20hours –Information and system institute.
 English conversation-55hours-British.
 Soft Skills-10hours-NBE.
KEY COMPETENCIES AND SKILLS
Professional
 Understand the impact of attitude in handling calls professionally.
 Identify voice skills and how to enhance a good telephone presentation.
 Excellent knowledge in hardware as well as software.
 Developing customers services procedures ,policies & standards.
 Experience of Microsoft software like Word,Excel and Outlook.
 Professional in internet related applications such as E-mail and Web
browser.
 Producing written information for customers and reports for managers.
 Able to train ,monitor and supervise , junior or new staff
AREAS OF EXPERTISE
Project planing
Troubleshooting
Call handeling
Cold calling
Sales support
Client relations
Events organization
E-mail handling
CAREER STATEMENT
I feel that my greatest strengthsare my
ability to develop and maintain aclose
working relationship with my
customers. Thisallowsme & my
organization to gain an indepth
understanding oftheir individualsneeds
and requirements. So , We can then
deliver aprofessional response to them
VOULNTEER EXPERIENCE
Working in RESALA asEvent organizing.
LINKED IN
-https://eg.linkedin.com/in/hassan
428510127-nour
interests
reading
classic music
chess

2. Personal
 A good level of written and verbal communication skills.
 Able to quickly gain extensive knowledge of company products &
services.
 Possessing a confident and articulate telephone manner.
 Experience of working shifts.
 Adaptive to change and ability to multi-tasks.
 Effectively deal with job stress ,angry callers ,and upset customers.
 Ability to stay calm under pressure.
 Able to react quickly and effectively when dealing with challenging
situations.
REGARDS
PROFESSIONAL
Telephone Presentation
Computer Skills
Microsoft Office
LANGUAGE
ARABIC- Mother Tongue
ENGLISH-Excellent
PERSONALS SKILLS
Excellent Communicator
Good listener
Problem Solving
Negotiation
Excellent Orgnizaional skills
Team Player
Hard Worker
Sociable
Friendly
Calm
PRESONAL DETAILS
HASSAN REDA HASSAN NOUR
Address
HEHIA .SHARQIAst1
2st NASR CITY . CAIRO
Contacts
T: +20552561100
M:+201281897286
mail:-E
hassan.rida2055@gmail.com
DOB :15/01/1992
NATIONALITY : EGYPTIAN
Militaryservice:Finished