1. MARCO R.VASQUEZ
10514 Rockcrest
Houston, Texas 77041
Cell – (832) 607-9746 Email: mrv1982x2@gmail.com
SUMMARY
Desktop Support-Sales-Management
IT Professional with over seven years of sales and management experience. Excellent
troubleshooter on PC software, hardware, printers and other peripherals. Great customer services
and communications skills when dealing with clients via phone, email or face to face.
TECHNICAL SKILLS STRENGTHS
Proficient in computer software such as Windows OS, Word, Excel, Access, PowerPoint,
QuickBooks, Labeling Machines.
• Proficient in providing user and customer technical support.
• Hands- on experience in assembly and installation of Pcs.
• Understand all aspects of building Pcs and installing operating system, peripherals and
software packages.
• Configure operating systems (Xp/Vista/Windows 7/MS Office 365) and hardware for
optimum performance.
• Able to scan, detect and delete embedded virus and spyware.
• Troubleshoot internet connectivity, slow performance by using msconfig and disk
fragmentation.
• Troubleshoot hardware inactivity problems for hard, ram, power supply, etc.
• Extensive experience working with IP configuration (Command Line).
EDUCATION
My Computer Career January, 2015 to October, 2015
Information Technology Systems Administration Certificate
Certified in: MTA Windows Operating systems Fundamentals
Pursuing certifications: CompTIA A+, Net+, Server+, Mobility+ and Microsoft Technology Associate Networking
Fundamentals, Windows Server Fundamentals.
Cy Fall High School – Graduate May, 2001
PROFESSIONAL EXPERIENCE
The HID Factory – (Houston, Texas) 01/15 -Present
Sales Manager
• Maintain daily inventory of all product.

2. • Responsible for all sales calls and customer service calls.
• Proper installation on all vehicles.
• Deal with any warranty issues with customers or venders.
• Responsible for marketing business via social media and city events.
• Responsible for placing product order in a timely manner.
Cricket Wireless (8615 Tidwell) – Houston, Texas 09/13 – 01/15
Marketing/Area Manager
• Responsible for leadership and Management of 8 retail store locations.
• Direct daily activities for store operations to grow revenue, drive standards of excellence
and maintain established processes to ensure outstanding customer service.
• Plan and execute all store marketing activities.
• Interview hire/fire and reprimand sales and management staff.
• Responsible for 28 associates work schedule keeping labor cost down.
• Maintain daily phone inventory and cash deposits for all stores.
• Assist and support all store associates in all sales and customer service as needed.
Elephant Auto group – (Katy, Texas) 01/13 – 09/13
Car Salesmen
• Responsible for good customer service.
• Conducted daily sales meetings to stay motivated to sale.
• Go the extra mile to make sure your customer is number one.
• Responsible for follow up on all customers.
• Post listing on Craigslist to create new foot traffic.
• Keep a professional appearance (Dress for success).
The HID Factory – (Houston, Texas) 01/08 – 01/13
Sales Manager
• Maintain daily inventory of all product.
• Responsible for all sales calls and customer service calls.
• Proper installation on all vehicles.
• Deal with any warranty issues with customers or venders.
• Responsible for marketing business via social media and city events.
• Responsible for placing product order in a timely manner.