1. Mark Matthew Maciel
8419 Pebbledowne Dr., Houston, Texas 77064
Mobile: 832-766-2675
markmaciel01@gmail.com
E d u c a t I o n
Je rs e y Village High School
Graduation Date 1991
G.E.D. with majors in art & design
Lone Star Colle ge
Graduation Date: 1992-1996
Major: Graphic Design
CE: 2003-2004
Major: Web Design, IT, & Server Administration
E X P E R I E N C E
L i f e A d v o c a t e s o f H o u s t o n | C o m p u t e r Te c h n i c i a n
April. 30, 2000 - July. 20, 2015
 Mondays, Wednesdays, and Fridays I would perform routine maintenance of all office personnel
computers. Running clean-up of all sub directory folders. Defragmenting all drives necessary for
optimal performance. Uninstalling any unused programs, and optimizing networks for better
security.
 Tuesdays and Thursdays, I would repair or upgrade parts and/or software on all donated
computers for use in the life center for pregnant woman or to sell for fund raising.
 Some customer service: answering phones, and redirecting calls to counselors.
Phone: 713-682-5433
Supervisor: Cordelia Mclean available for contact only on Thursdays
reason for leaving: None - still with Life Advocates (reduction of hours due to budget cuts)
JLC-Media Consultants |Custome r Service / Web Design Consultant
Aug. 09, 1996 - April 21, 2000
 Using tools such as Java, HTML, Dreamweaver, Flash, Microsoft Publisher, and Microsoft Word were used
in designing advertisement campaigns to many different businesses searching for new ideas.
 Transforming slogans and designs to meet those needs.
 Researching and development of information regarding new clients and services. Also supported sales
reps in opening new accounts and upgrading existing service.
 Quickly and effectively solve customer challenges.
 Maintain quality control/satisfaction records, constantly seeking new ways to improve customer
service

2. Mark Matthew Maciel
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Phone: No Longer In Service
Supervisor: Raymond J. Hernandez
Reason for leaving: Out of Business due to Bankruptcy
S K I L L S
 More than 7 years' successful experience in customer service and support with recognized
strengths in account maintenance, problem-solving and trouble-shooting, sales staff
support, and planning/implementing proactive procedures and systems to avoid problems in
the first place.
 Possess solid computer skills.
 Excellent working knowledge using Windows, IBM, and Mac systems; Lotus 1-2-3,
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Publisher, Q.A.D. (Putty
Network Systems)
 A team player, acknowledged as "Total Quality Customer Service Professional."