This document provides information on effective communication skills. It defines communication and discusses the key elements of the communication process. It outlines the most common forms of communication including verbal communication methods like oral, written, and mediated communication. It also discusses nonverbal communication. The document explores the advantages and disadvantages of different communication methods. It emphasizes the importance of listening skills and provides tips for effective communication like using simple language and checking for understanding.
Being able to communicate effectively is perhaps the most important of all life skills. It is what enables us to pass information to other people, and to understand what is said to us. You only have to watch a baby listening intently to its mother and trying to repeat the sounds that she makes to understand how fundamental is the urge to communicate.
Being able to communicate effectively is perhaps the most important of all life skills. It is what enables us to pass information to other people, and to understand what is said to us. You only have to watch a baby listening intently to its mother and trying to repeat the sounds that she makes to understand how fundamental is the urge to communicate.
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đĽ Speed, accuracy, and scaling â discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Miningâ˘:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing â with little to no training required
Get an exclusive demo of the new family of UiPath LLMs â GenAI models specialized for processing different types of documents and messages
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Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
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- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
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Donât miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
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Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
3. What is Communication?
â˘Communication is the creation or exchange of thoughts, ideas,
emotions, and understanding between sender(s) and receiver(s).
â˘It is essential to building and maintaining relationships in the workplace.
â˘Its;
â˘Occurs between people.
â˘Involves change in behavior.
â˘Means to influence others.
â˘Expression of thoughts and emotions through words & actions.
Tools for controlling and motivating people.
â˘It is a social and emotional process.
8. Verbalcommunication
Oral communication
â˘In which you listen to a person to understand their meaning
â˘Takes place in real time
â˘Examples;
⌠In person (Face to face)
⌠Speeches
⌠Presentations
⌠Announcements
10. Disadvantages
â˘No record
â˘Expensive
â˘Distortion of the word
â˘Inaccuracy
â˘Limited use
â˘Probability of omitting main subject
â˘Confused speech
â˘No legal validity
â˘Late decision
â˘Less important
â˘Lack of secrecy
â˘Create misunderstanding
11. Written communication
â˘In which you read their meaning
â˘Messages which printed on paper, handwritten or appear on the screen
â˘Can be constructed overa longer period of time
â˘TheSender can write a Message that the Receiver can read at any time.
â˘Examples:
⌠Memos
⌠Proposals
⌠e-mails
⌠Letters
⌠Training manuals
⌠Operating policies
⌠Newspaper
12. â˘Easy to preserve
â˘Easy presentation of complex matter
â˘Permanent record
â˘Prevention of wastage of time and money
â˘Accurate presentation
â˘Use as a reference
â˘Effective communication
â˘Maintaining image
â˘Proper information
â˘No opportunity to misinterpret
â˘Easy to verify
â˘Reduction of risk
â˘Creating confidence
â˘Legal document
â˘Clear understanding
â˘Wide access
Advantages
13. â˘Expensive
â˘Timeconsuming
â˘Taketime for approval of a project
â˘Useless for illiterate person
â˘Difficult to maintain secrecy
â˘Lack of flexibility
â˘Delay in response
â˘Delay in decision making
â˘Cost in record keeping
â˘Complexwords
â˘Lack of direct relation
â˘Slowness
â˘Lack of feedback
Disadvantages
14. Mediated Communication
âŹCommunication carried out bythe use of information
communication technology and can becontrasted to face to face
communication
âŹBoth verbal &Nonverbal communication
âŹExamples
ďżWorld Wide Web (Typedtext or Video)
ďżWebcast
ďżOnline interactive media (Facebook/ Twitter)
ďżTelevision Broadcast
ďżRadio Broadcast
ďżTelephone conversation
15. â˘Easy for individuals to engage in communication
â˘Breakdown geographical and time barriers
â˘Can exchange, store, edit, broadcast and copy any written
document
â˘Fewstatus and position cues
â˘Allow individuals with disabilities for the communication
â˘Minimal stress
â˘Form relationships more rapidly
Advantages
16. â˘Problems with access to the technology
â˘Need some technical expertise to operate
â˘Transmitting fewer senses
â˘Timeconsuming
â˘Absence of regulating feedback, lack of socio-emotional and
nonverbal cues
â˘Lack of true human contact
Disadvantages
17. Nonverbal communication
â˘In which you observe a person and understand meaning
â˘Examples for nonverbal cues:
⌠Body Language
⌠EyeContact
⌠Facial Expressions
⌠Posture
⌠Space/ Distance
18. Receiverâs comprehension of a Message
â˘7%- Senderâs actual words
â˘38%- based on paralanguage
(the tone, pace, and volume of
speech)
â˘55% - based on nonverbal
cues (body language).
19. â˘Complementary
â˘Easy presentation
â˘Substituting (for oral communication)
â˘Accenting (Highlighting)
â˘Repeat
â˘Help to illiterate people
â˘Help to handicapped people
â˘Attractive presentation
â˘Reducing wastage of time
â˘Quickexpression of message
Advantages
20. â˘Unclear&inexact
â˘Continuous (Canât express wheresubject will change)
â˘Multi channel (same time bodygesture &eyecontact)
â˘Culture bound
â˘Long conversations are not possible
â˘Difficult to understand
â˘Not everybody prefers
â˘Lack of formality
â˘Costly (cinema, powerpoint presentation)
â˘Distortion of information (Alteration)
Disadvantages
22. Hearing Vs Listening
Hearing â Physical process,
natural, passive
Listening â Physical as well
as mental process, active,
learned process, a skill
Listening is hard.
You must choose to participate in the process of listening.
23. Value Of
Listening
⢠Good listening reflects good manners.
⢠Listening carefully to the instructions of superiors improve competence
and performance.
⢠The result of poor listening skill could be disastrous in business,
employment and social relations.
â˘Good listening can eliminate a number of imaginary grievances of
employees.
â˘Good listening skill can improve social relations and conversation.
â˘Listening is a positive activity rather than a passive or negative activity.
24. â˘Always think ahead about what you are going to say.
â˘Use simple words and phrases that are understood by every body.
â˘Increase your knowledge on all subjects you are required to speak.
â˘Speak clearly and audibly.
â˘Check twice with the listener whether you have been understood accurately or not
â˘In case of an interruption, always do a little recap of what has been already said.
â˘Always pay undivided attention to the speaker while listening.
â˘While listening, always make notes of important points.
â˘Always ask for clarification if you have failed to grasp otherâs point of view.
â˘Repeat what the speaker has said to check whether you have understood accurately.
Essentials of communication
Dos
25. Essentials of Communication
Donâts
â˘Do not instantly react and mutter something in anger.
â˘Do not use technical terms & terminologies not understood by majority of
people.
â˘Do not speak too fast or too slow.
â˘Do not speak in inaudible surroundings, as you wonât be heard.
â˘Do not assume that every body understands you.
â˘While listening do not glance here and there as it might distract the
speaker.
â˘Do not interrupt the speaker.
â˘Do not jump to the conclusion that you have understood every thing.
26. How to Improve Existing Levelof Communication?
â˘Improve language.
â˘Improve pronunciation.
â˘Work on voice modulation.
â˘Work on body language.
â˘Read more & Listen more
â˘Avoid reading or watching or listening unwanted literature, gossip, media presentation etc.
â˘Interact with qualitative people.
â˘Practice meditation & good thoughts.
â˘Think and speak.
â˘Do not speak too fast.
â˘Use simple vocabulary.
â˘Do not speak only to impress someone.
â˘Look presentable and confident.
27. Improving Body Language - Tips
â˘Keep appropriate distance
â˘Touchonly whenappropriate
â˘Takecare of your appearance
â˘Be aware - peoplemaygive false cues
â˘Maintain eyecontact
â˘Smile genuinely
28. Success for YOUâŚ
âŚin the new global and diverse
workplace requires
excellent communication skills!