This document provides a summary of Shivraj Ramchandrarao Malge's work experience and qualifications. It outlines his 8 years of experience in application development, support, and maintenance working for companies like Unisys India and Infosys. It details his roles and responsibilities supporting various Microsoft applications and providing tier 2 support. It also lists his skills in databases, tools, and ITSM frameworks. Malge has a BSc in Computer Science and is ITIL V3 certified in IT service management.

1. Shivraj Ramchandrarao Malge
Mobile: +91 8805330793
E-Mail: shivrajmalge@rediffmail.com
Professional Experience
Company: Unisys India Pvt Ltd, Hyderabad
Designation: Operation Analyst 2 [31st August to till Date]
Company: Infosys, Pune
Designation: Technology Support Specialist [April 8 2008 to August 24, 2015]
Job Profile
• 8 Year of IT experience in Application Development Support & Maintenance
• Worked as Tier 2 analyst which involved knowledge of detailed architecture of the internal
applications, and maintaining more than 30 servers and their databases.
• Working as a shift lead to manage the shifts and working as SME for Microsoft (MSIT)project
handling team of 15 members.
• Predominantly worked on Microsoft Applications handling incidents related to connectivity,
permissions, performance, backup, cloning, application exceptions, customizing and provided
quick and efficient solutions following the SLA.
• Assisted in detection of problem tickets and worked with Problem management team for their
solutions.
• Predominantly worked on Application Maintenance, have been dealing with Maintenance of SQL
Server 2008/2012 instances in 30 Production/Pre-production Servers on a regular basis.
• Excellent communication & interpersonal skills with abilities in resolving complex issues.
• Understanding the technical requirements & functional specifications.
• Troubleshooting and debugging of the applications.
• Cooperating & communicating with team members for efficient management of work.
Work Experience
Client : Microsoft
Environment : Ms SQL Server
Role : Technology Support Specialist
Responsibilities : •
• Joined as a L1 Support Analyst and moved to L2 within 6 month of time.
• Solving user queries related to the Microsoft products which we support.
Maintaining servers for the applications through SQL Server Management
studio.
• Provided application ownership and support for Microsoft Applications like
MS market, MS expense, MS invoice. MS spend
• Application Maintenance includes Batch Job Maintenance, avoiding

2. impediments to regular ETL Flows, SQL job maintenance, disk space and temp
DB full issue.
• Implementation of SQL Logins, Roles and Authentication Modes as a part of
Security Policies for various categories of users.
• Daily health check monitoring of the SQL servers using scripts.
• Database Maintenance & Debugging Queries, Effective Monitoring of SQL
Jobs & Cluster failovers and troubleshooting the same for bugs.
• Data Base Administrative tasks handled includes avoiding session/transaction
Dead-locks on proactive/ad-hoc basis, Other Maintenance tasks include –
checking server health state, monitoring server reboots/security patch
activities and frequent perusal of Server Event logs. Troubleshooting IIS server
Logs, recycling App pool.
Synopsis : MSIT is a project in which Infosys is supporting all internal application of
Microsoft. This support is divided into 3 levels - L1, L2 and L3. L1 being
application UI support and L2 and L3 servers and backend support.
Troubleshooting stored procedures which are causing job failures and
informing resolutions to Development team. Troubleshooting problems
regarding server failures, SQL services failures and providing solutions.
Client : PS&M (production support and maintenance) under the client Telstra
Environment : BMC Remedy Application, Unix, Linux
Role : Technology Support Specialist
• Worked on client side network (iTAM, SMEC) using VPN Network connectivity.
• Monitored production servers in UNIX environment using shell and PERL scripts.
• Worked in Remedy ITSM Management Suite, basically in Incident Management and Change
Management.
• Prepared change documents for presentation to the client. Performed administrative activities
like providing privileges to user, configuring support groups as per requirements.
• Prepared the reports required weekly or monthly basis for analysing Application Performance.
Client : Openreach (British Telecom)
Environment : Billing for British Telecom, coordinating with LOM (Local Operational Manager) in
UK. Handling a team of 6 advisers for CCH tool.
Role : Process Specialist
• Worked in Remedy ITSM Management Suite, basically in Incident Management and Change
Management.
• Prepared change documents for presentation to the client. Performed administrative activities
like providing privileges to user, configuring support groups as per requirements.
• Prepared the reports required weekly or monthly basis for analysing Application Performance.
Skills Set
Databases : Microsoft Ms SQL
Environment : Service Now, ITSM, SQL Server 2008, IIS, SQL server Integration service
ITIL V3 Certified in IT Service Management

3. Other tools : SQL*Plus, Remedy, SNOW, ITSM, Shell Script.
Academic Credentials
• Completed B.sc Computer from Dr. Babasaheb Ambedkar Marathwada University Aurangabad
• Passed HSC from Aurangabad Divisional Board in 2001
• Passed SSC from Latur Divisional Board, in 1998
Achivements
• Won Employee of the Year in 2011
• Won Award for the excellent performance in the project 2016.
Declaration
I declare that the information and facts stated above are true and correct to the best of my knowledge
and belief.
Place: Hyderabad
Date: (Shivraj Ramchandrarao
Malge)