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Dinesh Adithya Manoharan
Tel.: {Mobile} 9003796608; Email: smdinesh7@gmail.com
Challenging assignments in Project Management, Development, Customer Support and
System with a growth oriented organization in the IT Industry.
PROFESSIONAL PROFILE
 A dynamic professional with 2.10 Years of extensive experiences in IT and Project Management, System
and Networking Management and Team Management.
 Presently serving, WIPRO Chennai.
 Deftness in carrying out implementation, troubleshooting, developing and configuration BMC Remedy Applications.
 Proficient at managing & leading teams for successful execution of IT Projects entailing Remedy 7.x or 8.x
configuration of Application (Incident Management, Problem Management, Asset Management, Change
Management, SRM), Proficiency at grasping new technical concepts quickly and utilizing same in a productive
manner.
 Appreciable knowledge in the software Development on Remedy ARS, ITSM Suite - Incident Management, Service
Request Definition, SLM, BMC Remedy 8.1 ,Service-Now(User administrator)
 Worked in Agile Software Development Methodology and comfortable in working in various phases of SDLC cycles
like requirement gathering, analysis/design, development and testing web applications.
 Ability to support & sustain a positive work environment that fosters team performance with strong
communication relationship management skills.
PROFICIENCY FORTE
Project Management
 End to end Program / Project Management from conceptualization and visualization to technology mapping,
budgeting, and resource & task scheduling and final execution of projects.
 Holding review meetings to monitor progress of the project as per schedule and ensure timely completion and
delivery of the project to the client.
 Monitoring development activities; report project progress, technical guidance / support to project team. Develop
competencies of Project Teams. Ensuring compliance to quality standards.
Technical Support/Troubleshooting
 Addressing performance bottlenecks and ensuring maximum system uptime.
 Assisting in the design and implementation of the large data center server installation, troubleshooting system
related problems and conflicts.
 Conducting Periodic reviews with the customer analyze calls and their trends to take proactive measures to reduce
knowledge- based calls.
 Suggesting improvements in the operations and processes to make the system foolproof.
 Heading technical team and providing technical directions during escalations.
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CAREER HIGHLIGHTS
Since April’14 with Wipro Technologies.
Expertise in working Remedy Application. In creating users, maintaining the workflow process, taking
backups, installing the application.
Successfully executing the Projects
1. REMEDY Administrator at Wipro for client Scope International
• Leading Offshore Remedy Support team.
• Taking care of admin as well as developer work in Remedy8.1 version.
• Working on Remedy Foundation Data import and other configurations.
• Troubleshooting all sort of issues in Remedy.
• Attending client meetings weekly once to improve the team performance and taking care of billable details.
• Interacting with Business, Clients, Key users.
• Working in ITSM incidents, Problem tickets, IT Requests, Application and Database configurations, 3rd party
configuration and Mid-tier configuration.
• Being involved in debugging the system bugs.
• Being involved in Development, UAT and Production Deployments and Testing’s
• Taking Responsiblity in offshore and coordinating between the onsite and offshore team to deliver the process
meeting the Client’s standards.
2. REMEDY Administrator/Developer at Wipro for client Cisco, USA
• Requirement Gathering, Analysis and Evaluation.
• Gathered requirements from various business groups/users. Analyzed and evaluated these requirements within
ITIL framework and industry best practices.
• Actively participated as team member in planning, designing and implementing change management and asset
management modules.
• Customized Remedy Change Management using Remedy workflow objects such as forms, active links, active link
guides, filters, filter guides and escalations.
• Involved in Data Migration from Remedy 7.5 to 8.0
• Created various Crystal Reports such as Monthly reports, SLA reports etc., on Demand as well as Scheduled
reports
• Documentation of Requirement Analysis workshops
• This project involves migration of ticketing system tool from other system to remedy. It involves handling the
CRUD operations of the tickets raised by the end user.
• Interact with client to study and analyze requirements specifications for the system. Customized workflow design
to support new functionality for each module.
• Appreciable knowledge in the software Development on BMC Remedy 8 and created various forms, Views, Active
Links, Filters, escalations and menus (Work Flow Objects) to enhance application functionality.
3. REMEDY Administrator at Wipro for client Sony, Canada
• Maintained User accounts, Licenses and developed a Custom Time tracking application.
• A Knowledge of Service level management (SLM) and Worked on Incident ticket at resolution part.
• A Troubleshooting Issue regarding Remedy Configuration at System forms and in Day to Day admin activities.
• A Handle incident /problem determination.
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3. • Worked on Action Request System(ARS) (Workflow Engine) and Configuring changes in Application System
Forms.
PROJECT PROFILE
ESM(Enterprise Service Management) - IMS
Client Sony, Cisco & Scope International
Role Tools Administrator (L2 & L3 Support Engineer) & Tools Developer
Nature of Job Remedy Administration & Application support
Duration April 2014 – till date
Team Size 5 Members
Tools Used
- BMC Remedy(7.x – 8.x)
- Developer Studio 7.x
- Import Tool
Responsibilities
- To Support various customers using ITIL process and also providing demo to the Customer.
- To Support the Windows servers of the Nestle infrastructure and to provide L1 and L2
support, also to do daily and weekly checks and maintains of the business critical Applications
hosted on the windows servers and UNIX servers.
- Arranges Sessions periodically to enhance the Team’s Knowledge both in Technical and
Process Wise, thus providing innovative ideas and solutions.
Responsibilities
as a Remedy
Administrator
- Provided Remedy User Profile management support, duties included user creation, support
groups, assignments, Op/Prod categorization, profile updates, and user license management.
- Performed daily administrative tasks for streamlined and appropriate incident assignments.
- Involved in migration of definitions and data using Remedy import and Data Management tool,
from development to production system.
- Installation and deployment of the BMC remedy applications at Offshore supporting the
worldwide customers.
- End to End Implementation including configurations and customizations as per customer’s
requests.
- To understand the service targets and create SLA’s
- Understand the solution document clearly and design the requirement.
- Provide proper coding to make the workflows work according to the requirement.
- Deploying the changes from test server to the production server.
- Provide technical support to internal/external customers
- Training to various groups like county users & different teams within the organization
- Downloading and uploading the licenses from BMC site to production / development servers.
CERTIFICATIONS
1. ITIL V3 Foundation certified(External) – 5671038.20528855 – Year 2016
2. ITIL Process certification Incident Management and service desk (Wipro Internals) – Year 2015
3. Remedy Administration (Wipro Internals)–Year 2015
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4. ACADEMIC CREDENTIALS
QUALIFICATION INSTITUTE NAME &
LOCATION
BOARD/
UNIVERSITY
MONTH & YEAR OF
PASSING
PERCENTAGE &
CLASS OBTAINED
BE
M.Kumarasamy College of
Engineering, Karur
Anna
Aniversity,
Chennai
8.08 2013
HSC
S.K.V Higher Secondary
School, Trichengode State Board 72.83 2009
SSLC St.Antony’s Matriculation
School, Karur
Matriculation 71.27 2007
IT Experience Details
Company Joining Date Relieving Date Experience in
Months
Location(Current)
WIPRO 14th
April 2014 Till Date 34 Months Chennai
PERSONAL VITAE
Name : Dinesh Adithya M
Father’s Name : S.Manoharan
Permanent address : 202, Alina residency, 10th
H Cross, Nagavarapalaya,
Sanjeevappa Layout, C.V.Raman Nagar,
Bangalore-93
Sex : Male
Date of Birth : Oct 10, 1991
Marital Status : UnMarried
Nationality : Indian
Language Known : English,
Mobile : +91 9003796608
Email id : smdinesh7@gmail.com
DECLARATION
I hereby assure that the aforementioned details are true to the best of my knowledge and I bear the
responsibility for the correctness of the particulars.
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5. Place:
Date:
Dinesh Adithya Manoharan
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6. Place:
Date:
Dinesh Adithya Manoharan
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