1. RESUME
Sathish Kumar C
Mail : sathish791391@gmail.com
Mobile : 9790791391
Career Objective:
To accelerate myself as a successful professional in the field of Information Technology
with utmost diligence, perfection and sincerity so as to attain organizational as well as personal
goals and to scale the zenith of occupational challenges.
Professional Experience:
• Worked as Project Engineer (Contractor) at Team Ware Solutions. – 24th
March 2011
– 26th
January 2013.
• Worked as System Engineer at Wipro. – 1st
February 2013 – till date.
Professional Summary:
• Good knowledge in Banking and Finance domain in the Production environment
especially in Auto Financing.
• Roles and responsibilities mainly include Incident management, Request
Management and Change Management. As an oncall co-ordinator, my responsibilities
were to act as a bridge between the client and the offshore team.
• Debug the UNIX script failures which run in the production servers.
• Analyze the recurring issues, troubleshoot and advice on how to prevent the recurrent
failures.
• Linux skills include Shell scripting, and SQL queries.
• Troubleshoot and successfully close Severity tickets within the Service Level
Agreements (ITIL process).
• Monitor application related jobs; amend scripts and data replication activities
Skill Set:

2. Project details:
Client : CAPITALONE
Project : COF-IPS (Capital One Finance-Integrated Production Support)
Business Line : Banking/Finance
Role 1 : Project Engineer [L2 - Production Support]
Role 2 : On-call for Offshore Team
Environment : Linux, Teradata
Team Size : 10
Client: Capital one is one of the leading bank in U.S.A – which has diversified financial
services. Company offering a broad array of credit, savings and loan products to
customers in the United States, UK, and Canada. Ranked # 206 among the Fortune 500
companies with a global customer base of 48.9 million.
Description:
IPS (Integrated Production Support) is one of department or IT division in Capital One that
handles production support for various suits of applications. The Capital One Data Distribution
Environment such as Abinitio, Teradata, Unix file system, and SQL Server are the important
Decision Support Systems and are integral part of the Business Intelligence environment in
Capital One. Basically, we are the sole owners for application -Incident and Request
management.
Roles & Responsibilities:
• Incident resolutions and bug fixing within the SLA norm.
• Analysis on the reoccurring issues, troubleshoot them and maintain the Known root cause
in KDB.
• Interact with the clients and responds to Business queries with the aid of reporting tools.
• Monitor the Batch Jobs associated with the Unix Applications and troubleshoot the
issues.
• Create various Business Critical reports for the Applications.
• Support the release and roll out of various production applications.
ERP tools :
Control-M, HPSM, Putty, Teradata SQL assistant 12.0, Client-
Citrix, Ab initio
Database : SQL Server, Teradata

3. • Ensure that data extraction, transformation and loading activity of the applications
complete without corruption.
Areas of Expertise:
• Production Support
• Incident Management
• Request Management
• Impact Analysis
• Agile Methodology
Courses/Training Attended:
• UNIX (Basics)
• Verbal, Communication Skills & Telephone Etiquette
• Abinitio
Rewards and Recognition:
• “Feather in My Cap Award” in December month for my good performance in our
project.
• “Feather in My Cap Award” for best team performance during Teradata upgradation.
• “Best Team Award” in GIS BFSI from GIS Wipro.
Educational Qualification:
• B.Tech (Information Technology) [2007-2010] - 70% -SKR Engineering College, Anna
University.
Declaration:

4. I hereby declare that the information furnished above is true, correct and complete to the best of
my knowledge.
Date: Sathish Kumar C