Mumbai +91 9643084522 firstname.lastname@example.org
I am a dedicated, self- motivated and hardworking consultant, with around 2 years of experience in IT industry. An
effective communicator at all levels within an organization. Good problem solving and analytical skills.
Education & Credentials
B.Tech (Electronics & Communication), IP University, 2013, First Class with distinction (75.8%)
H.S.C, CBSE, Delhi, 2009, first class (81.3%)
S.S.C, CBSE, Delhi, 2007, Distinction (86%)
Provided java , SQL 2008 and ITIL training by Polaris financial technology Ltd company.
Various institutional certified courses in Java, C, Oracle, HTML ,etc.
Certified in Java Brain Bench, Polaris QMS Test – Blue, ISMS
Received “SPOT Award” for quick resolution of problems.
Various certificates in extra curricular activities during school and college days.
Databases SQL Server -2008, PL-SQL
Front End Tools Eclipse .
Functional Knowledge Document Imaging & Workflow Systems, Banking
systems & processes
Third Party Tool Service Now ,,Autosys, ITRS
Very good experience on Development, Production Support and Maintenance including Incident
Management, service request management and Change control creation for the production move and
Good client interaction skills, experienced in co-coordinating with various application stakeholders.
Competent knowledge and skills in Object Oriented Design and Programming.
Short learning curve when adapting to new technologies and processes.
Work experience in banking domain comprising of experience in eClearing process for inward/outward
clearing of checks/bills of banks, reconciliation of documents and others.
Company: Polaris Financial Technology Limited (April 2014 – Till Date)
Profile: System Engineer (Service Delivery Engineer)
CitiBank Project 1: (Project Name: CitiDocs)
Imaging and Workflow Management System: CitiDocs is an Imaging and Document Management System that
can be used in conjunction with any business system, especially systems that are paper sensitive. It facilitates
scanning, storage and retrieval of images and documents and provides standard imaging functions. It allows for
creation of folder structures to suit business requirements and is hence generic in its approach. It also
provides for indexing of documents, which is versatile and can be defined as per business requirements. CitiDocs
also contains a ‘Workflow Engine’, which automates the process of document movement from folder to folder.
The workflow rules are globally defined for the application.
Framework: .Net 2.0/3.5 Framework
Database: MS SQL Server 2005/2008
Role: Production Support
Support and Maintenance
Project 2: IntellectFlow (Orbiflow)
Client : Citibank.
Technology : C#.Net, SQL Server 2005/2008, AutoSys.
Role : Associate Consultant (Production Support).
Job Profile :To provide solutions for real time issues in pre defined SLAs.
Intellect Flow is an Imaging and workflow solution. It captures physical Data in an electronic Format and stores it for
display. Along with Imaging there is some other tightly coupled workflow capabilities. Workflow implies setting up
route (as per desired Logic) and making the items follow the route.
Working in the Technical Services department and Technical Support team for application IntellectFlow
Resolving issues related to production environment within pre-agreed SLA with client and generating reports
by firing database queries.
Performing Bug Fixes on Production environment
Production support activities:
• Key role in this project has been troubleshooting and resolving user queries on daily basis, handling critical
issues logged through Resolve IT and Service Now.
• Good communication skills, daily Interactions with CITI clients.
• Good Process knowledge, which includes change management, release management and various other
procedures set by CITI.
• Monitoring performance of servers and databases of various countries which use Citidocs. & Orbiflow
• Updating the necessary process documentation required in Production Support that includes but not limited
to Defect Logs, VT Reports, Capacity Monitoring Report etc.
Actively participated in Annual Continuity of Business (CoB) carried out by CITI for its applications.