1. CV
Subject
I'm seeking a Job where I can utilize and , develop my qualifications
.Educational background and skills
Personal Details
Name Mahmoud Mohamed yassin
Date of Birth 14/08/1989
Nationality Egyptian
Marital Status Single
Military Service Status Exempted
Contact Details

2. Egypt : Damietta 14/Mohamed Abdu St. Alananya road,.
UAE : Ajman , Musherif St. ALtima Building no. 206.
Address
Egypt : Land line: 0020572287057
Work Experience
Company: MAJID AL FUTTAIM CINEMAS LLC
Position: Customer Service Representative (CSR) as call center agent.
Location: UAE , DUBAI , P.O. Box 32625 .
Duration: From 14 august 2014 till present.
Qualifications:
 Handling customers from many different cultures and languages tactfully.
 Managing customer relationship efficiently while receiving calls.
· Solving and answering all customers refund requests and inquiries professionally.
· Working as a part of a team to ensure customer satisfaction while service level agreements is
met and maintained.
Mobile: 00201003767408
UAE : 00971564266420
Telephone
Mahmoudyassinvox@gmail.com
Shakawa89@hotmail.com
E-mail
Address
Skype hodayaseen89

3.  Providing customers with accurate and timely information.
 Communicating positively with all involved departments in order to facilitate customers receive
the expected distinguished service.
 Making follow-up calls (Feedback) to ensure that the problem was solved on time.
Company: Vodafone Egypt, Ecco outsourcing.
Position: Customer Service Representative (CSR) as call center agent.
Section: 888 account (Inbound &outbound).
Location: Cairo, Ramses, El-Torguman Mall 2nd Floor.
Duration: From 15 October 2012 to 28 February 2014.
Qualifications:
· Managing customer relationship efficiently and tactfully while receiving calls.
· Working as a part of a team to ensure customer satisfaction while service level agreement is met
and maintained.
· Providing customers with accurate and timely information.
· Communicating positively with all involved departments in order to facilitate customers receive
the expected distinguished service.
· Making follow-up calls (Feedback) to ensure that the problem was solved on time.
Education
· University Degree:
· 2006 – 2010
· Faculty of Law - Mansoura University.
· Holds a BA in Law.
· Graduation year: 2010.
· High School :

4. · 2003 ــ 2006
· Damietta Military High School.
· Literary Section ــ Degree off 93%.
Training Courses
Languages:
· Arabic (Mother Language).
· English
· Fluent in speaking, writing, and reading.
· Advanced conversation course at Berlitz.
Computer:
· UNESCO ICDL.
· Microsoft office Package 2010 (word, Excel, Access, Outlook).
Skills
· Good quality of communication and correspondence in English.
· Ability to deal tactfully with difficult situations.
· Ability to work under pressure.
· Ability to work as an effective team member.
· Self-motivated.

5. Activities
· Reading.
· Watching news.
· Drawing.
· Charity.
References
Available upon request.
,Dear Mr
,I hope my qualifications and skills match your requirements
.I would be grateful if I worked with you
Thanks,
Mahmoud Mohamed yassin