This presentation may serve the needs of working managers as well as students of HRM & HRD to some extent.

2. Delivery Skills 2
An ability and capacity acquired
through deliberate, systematic,
and sustained efforts to smoothly
and adaptively carryout complex
activities or job functions
involving:
Ideas
(cognitive
skills),
Things
(technical
skills),
People
(interpersonal
skills).

3. • Common fear for people is to speak before a group
• Delivery skill is critical in message communication
• Voice & body language are important tools.
Delivery Skill
Attributes of voice:
 Pleasant
 Natural
 Dynamic
 Expressive
 Easily heard
Role of Body Language:
 Body posture
 Hand gesture
 Body movements
 Facial Expression
 Eye contact
Delivery Skills
3

4. Approaches to Delivery Style
Delivery Skills 4
Two main approaches for effective delivery:
Instructor Facilitator
A trainer acts as instructor or facilitator,
a different mix of competencies are required:
Instructing Questioning Listening
Facilitating
Role of non-
verbal behavior
Giving &
receiving
feedback

5. Steps in Impressive Presentation
Preparing Presenting
Participating Summarizing
Delivery Skills 5

6. Preparations
 First step relates to:
• Planning
• Organizing
• Preparing
This covers:
• Knowing audience & their background
• Matching training goals with trainees’
expectations
• Providing examples, illustrations, & statistics
Delivery Skills 6

7. Presenting the Message
 Training day has arrived
 Important things to ensure are:
Notes – choices are:
–Reading from prepared manuscript
–Totally memorized presentation
–A good choice will be a combination of two
Parts of talks – may be divided in three parts:
–Introduction
–Main text
–Conclusion or summery
Delivery Skills 7

8. Presenting the message: important things to ensure
Appearance – conservative dress is always proper
test
Humor –
• Excellent technique to hold attention & interest
• Overuse may make a joker
• Audiences warm up quickly to good story
telling
Stage fright –
• Control nervousness by getting aware not get
nervous
• A few short deep breaths will help
Delivery Skills 8

9. Presenting the message: important things to ensure
Delivery Skills 9

10. Participation
• Communication is a two way process
• Adult retention is best when learner is
involved
• Supplement theory with practical experiences
• Consider some method that encourage
audience to be part of program
Delivery Skills 10

11. Summarizing
• It is the last part of the talk that may create
lasting impact
• Summarize main points with slightly
rewording or rephrasing
• Thank audience for their attention & interest
Delivery Skills 11

12. Delivery Skills 12
Understanding
learners behavior
Helping
participants
Training
delivery style
Relating to
real situation
Humor & fun
Interpersonal
communication
Listening &
Empathy
Resolve
conflict
Questioning
skills
Generic Skills for Effective Presentation

13. Delivery Skills 13
Feedback
techniques
Creating
learning
atmosphere
Participation Trust & safety
Group Dynamic
Time
management
Controlling
nervousness
Use of
technology
Evaluation
Generic Skills for Effective Presentation

14. Training Techniques & Aids 14
25%
50%
70%
0
Agood delivery Systemshould have
combinationof three factors
Tell
Tell& Show
Tell& Show & Do
Tell &
Show
& Do
Tell &
Show
Tell

15. Delivery Skills 15
Best Practices for Delivering Training
Control & harness nervous energy
Show interest & enthusiasm
Find out about learners
Present main points of training session
Ask questions to get learners involved & interested
Be professional & cautious about body language
Provide enough time to discuss new knowledge &
practice new skills
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2
3
4
5
6
7

16. Delivery Skills 16