Internship Report Hutech University Báo Cáo Thực Tập.docx

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Faculty of English Language
INTERNSHIP REPORT
Student’s name:
Student code: ; Class:
Supervisor:

STUDENT TRANSCRIPT OF THE INTERNSHIP
Student’s full name:...........................................................................................................
Profession: English language .......................................................................................
Major: ..................................................................................................
Course: 2014-2018 Department: English
School: Ho Chi Minh City University of Technology-HUTECH
From………………….. 2018 to …………………….. 2018
At: ......................................................................................................................................
Address: ............................................................................................................................
After the student’s internship, we have some evaluation reviews:
1. Assigned work assignment:
...........................................................................................................................................
...........................................................................................................................................
2. Sense of discipline:
...........................................................................................................................................
...........................................................................................................................................
3. Metal attitude learning:
...........................................................................................................................................
4. Other comments:
...........................................................................................................................................
General rating after executing file
Instructions by rolling
( Signature and name specified )
…………….., .................. 2018
Authentication of file unit
( Signature and name specified )

STUDENT INSTRUCTOR’S COMMNET SLIP
Student’s full name: ..........................................................................................................
Student code: .....................................................................................................................
Class: .................................................................................................................................
Internship unit:...................................................................................................................
Instructors guide:...............................................................................................................
Evaluation (Report and display)
...........................................................................................................................................
...........................................................................................................................................
...........................................................................................................................................
...........................................................................................................................................
...........................................................................................................................................
...........................................................................................................................................
...........................................................................................................................................
Point: ………../10
Evaluation point of the company + evaluation point of the lectures
Total point of practice =
2
Score = ……………../10
Word point:………………………………………………………
Ho Chi Minh City,……………………….. 2018
Instructors guide
(Signature and name specified)

ACKNOWLEDGEMENT
I would like to express my deep gratitude to Song Long Restaurant Co, Ltd
management and all staff members, my research supervisors, for their patient guidance,
enthusiastic encouragement and useful critiques who have dedicated to me during the
practice period with limited time and business. It is very limited so my repost is inevitably
flawed. I look forward to receiving comments, suggestions and corrections from the
instructor as well as the teachers and siblings at school in order that we have the
opportunity to supplement, improve our knowledge and better serve the actual work later
of this research work.
Finally, I wish to thank my parents for their support and encouragement throughout
my study.
Thank you and best regards,
Reporter

Table of Contents
ACKNOWLEDGEMENT....................................................................................................4
PREFACE.............................................................................................................................6
1. Introduction ......................................................................................................................7
2. Internship Duties and Responsibilities .............................................................................8
2.1. Process description ........................................................................................................8
2.2. Job description...............................................................................................................9
3. Knowledge and skills applied during the internship ........................................................9
4. Knowledge and skills learned from the internship.........................................................10
5. Shortfalls in knowledge and skills..................................................................................10
CONCLUSION ..................................................................................................................11

PREFACE
With the fast development trends in tourism in each travel needs of other people
more and more. Before the situation that the trend of the world when that economy
integration trends in the region and the world. Customers always have the comparison
between quality services eating in Vietnam and the quality of service in that they go
through. Not only the restaurant in the Centre of the city to pay attention to improving the
quality of services that in Ho Chi Minh city of restaurant such as the Song Long
restaurant also need much care to the quality of the service in the service. For the reasons
above and based on the internship process was the help of the front desk staff and
teachers, so look forward to the contributions of the employees in the restaurant and the
instructors to complete this internship.
Field surveys to assess the status front organizations operating in Song Long
restaurant then set out a number of proposals to improve the efficiency of operations at
Song Long restaurant.
Through this internship helped me learn more about the work of specialized
reception, ensure the close coordination of the work is not a mistake, made a good
impression for visitors. From practical experience during this internship will be equipped
me with more knowledge, ready for professional work after I graduated. After graduating
limited happened was wrong. Working at the department regularly exposed of many types
of customers and different personalities experienced in ceases in work to better serve
customers.

1. Introduction
SONG LONG RESTAURANT TRADING AND SERVICES CO, LTD
Trade name: Song Long Restaurant Co, Ltd.
Tax code: 0314544635
Address: 84 Tran Huy Lieu, Precinct 15, Phu Nhuan Urban District, Ho Chi Minh
City.
Legal representative: Mr. Ngoc Nhanh Vo
Date of issue: July 31st
2017
Day of operation: august 8th
2017 (taxpayer are operating)
Registered management: tax department of Phu Nhuan district
Main job: restaurant and mobile services
Organization Structure
The organization diagram of Song Long restaurant trading and services co, ltd
limited 18 departments. Here are the diagram and functional organizational structure:

Figure 1. Organization structure
The restaurant’s general aim is to focus on eating services have a high income, and
associated with the attracting tourist company with international clients coming to the
Song Long restaurant.
2. Internship Duties and Responsibilities
2.1. Process description
Through the working time with the experience I had after two months. I began
writing the internship report to submit my instructor.
On June 10th
2018 I went to Song Long restaurant trading and services co, ltd to start
my internship. Specifically, I was chosen to be a receptionist. I worked as a housekeeping
in restaurant. I go to reception area and work as a receptionist. The jobs that I need to do

are translator to make staff can understand the requirement that foreign customers to solve
their problems, write registration book of temporary residence.
Under the help of management staff, I know clearly established history of Song
Long Restaurant Trading and Services Co, Ltd daily work. Also, through the time I write
the internship report. After I finish my internship report, I give it to director of Song Long
restaurant for stamp. Finally, I submit internship report to my instructor and faculty of
foreign language.
2.2. Job description
My job is as a receptionist in Song Long restaurant. This job is not simple as t
thought at beginning, but I still try to complete my job. This job requires calm, friendly
and polite. Besides working as a receptionist, I worked as a housekeeping to maintain a
clean, sanitary, comfortable and tidy environment for restaurant. This job requires careful
and scrupulous.
These job are forwarding information by receiving and distributing communications
to security guard, replying mail for customer, using English to communicate with foreign
customers, cleaning restaurant room, answering telephone calls and handling any
complains from customers.
These jobs require the skills and qualifications like telephone skills, typing, verbal
communication, written communication, attention to detail, and concessions.
3. Knowledge and skills applied during the internship
The internship environment is a great opportunity for you to practice, improve your
communication skills. There are not many students because of psychological timidity,
fear of saying wrong, wrong when the workplace only passive silence and wait for work.
So you wasted your opportunity to learn. During the internship, you need to actively
communicate by foreign language with customers in abroad - grasp their needs and wants
to serve the best customers, thereby, gradually training natural communication for
themselves. You also need to quickly get acquainted, start conversations, communicate
with you, the official staff to learn the experience of effective work from them and be

guided in the wrong. This also helps you build a network of relationships to ask questions
when needed and serve for future work.
4. Knowledge and skills learned from the internship
During the internship period, I was learnt many things.
Firstly, I worked as a receptionist so I studied the works that a receptionist needed to
do. Specifically, I knew the step to check in and check out. Moreover, I knew the way the
handle complains from customers. The problems need be flexible solved and I achieved
it.
Secondly, I learnt the steps to clean restaurant room as a service. This job made me
feel more briskly and carefully.
Lastly, I had many great chances to learn new language and used it to talk with
foreign customers. Sometimes, I can use Chinese language, which I learnt in Hutech
University, to talk with Chinese. Furthermore, I also learnt way of greeting by Japanese
period.
5. Shortfalls in knowledge and skills
This is an important stage, which is the basis for the office staff before
entering the workplace. The "Graduation Apprentice Report" is the result of the
trainee's work including all work from the Office of the Secretary of the Archives,
the Archives of Archives, The job of an office secretary is to be responsible and
efficient at work, on the basis of which she can supplement knowledge, draw
valuable experience to improve herself. Also, I still need to learn more about
scheduling and scheduling headings, arranging science and science labs, and
scientifically-organized, neat and quick-to-find materials, avoiding loss of time and
loss of materials.

CONCLUSION
With the knowledge that I have been educated at school, the practical experience
from the internship time with the guidance of the instructor and the Board of Directors
and all the staff in the Song Long restaurant. I have introduced some solutions to improve
business efficiency in restaurants. The topic is not new, but I hope with the solution that
you give, the Song Long restaurant will have a certain interest to apply for restaurants,
thereby to attract and exploit more visitors. Coming to the Song Long restaurant in the
competitive situation is more and more fierce today. Due to the time spent learning the
real situation and the capacity of mine is limited, so my subject will not be able to avoid
mistakes. I hope to receive feedback from teachers and the board in the restaurant to
complete my topic. Once again, I would like to sincerely thank the Board of Directors, the
staffs who worked at the restaurant enthusiastically helped me finish this thesis.

Internship Report Hutech University Báo Cáo Thực Tập.docx

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