Practice Manager/Administrator resume.

1. Lori L. Layer
1536 E.Marco Polo Road Cell: 602-571-2514
Phoenix, AZ 85024 Email: layerlori@yahoo.com
PR A C T IC E / M A N A G E R
S T R A T E G Y | L E A DE R S H IP | PE R F OR M A N C E
Utilizing my experience and skill set by contributing to an organization’s success as a leader in medical
or other companies.
AREAS OF EXPERTISE
 Practice Management
 Financial Management
 Quality Management
 Team Management
 Organizational Leadership
 Medical Practice Software
 Contract Management
 Relationship Building
 Service Excellence
 Physician Onboarding
 Effective Communication Skills
 Electronic Medical Records
 Operational Management
 Strategic Planning
PRACTICE MANAGER COMPETENCIES
 Medical practice financial management
 Health Information Technology Training
 Human Resources Management
 Interpersonal Communication Skills
 Establishment and Implementation of new clinic standards and procedures
 Supervision and direction of daily clinic operations
PROFESSIONAL EXPERIENCE
BANNER MEDICAL GROUP, FAMILY PRACTICE/INTERNAL MEDICINE/SAME DAY CARE/VOLUNTEER POOL 2013- 2016
SENIOR PRACTICE MANAGER, SUN CITY WEST, AZ
BANNER MEDICAL GROUP, OPHTHALMOLOGY/ONCOLOGY 2011 - 2014
SENIOR. PRACTICE MANAGER, PEORIA/SUN CITY WEST, AZ
 Operational management of a 17 provider family/internal medicine/same day care practices
 Operational management of oncology/ophthalmology practices of 8 physicians
 Physician Onboarding
 Responsible for process improvement in all aspects of operation
 Strategic planning and oversight
 Budget development, management and reporting
 Launch and Mentoring of new leaders/supervisors
 Analysis and revision of internal systems based on performance markers
 Develop team culture and Improve employee engagement
 System-wide policy development in the ancillary environment
 Participation in Leader Development Institute
 Supervision of 64+ staff members
 Serving on Regulatory (chair), Volunteer Committee, Physician Onboarding , Phone Process Committees
 Created internal process for managing patient complaints
 Created internal process for Patient Satisfaction
 Quality Metrics at 100%/stretch goal for 2014/2015
 Successfully relocated entire primary care department to one floor
 Developed Phone protocols and monitored phone stats/efficiencies. Was able to reduce call abandonment by 60%
for maximum efficiency and customer service metrics

2. PAGE 2 (LAYER RESUME)
ABRAZO MEDICAL GROUP 2009-2011
PRACTICE MANAGER-UNION HILLS FAMILY MEDICINE/GLENDALE, AZ
 Financial Management of a four provider family practice
 Implementation of electronic medical record/lap top conversion
 Operational management of clinic, daily operations
 Analysis of staffing needs and expense for improved profitability
 Supervision of 15 staff members
 Oversight of successful state inspection/compliance
 Coordinated all chart reviews with insurance companies
PAPAGO BUTTES PEDIATRICS
FRONT OFFICE MANAGER/SCOTTSDALE, AZ 2006-2008
 Established policies and procedures for Front office
 Analysis of front office processes for efficiency and improvement
 Oversight of revenue cyclerequirements
 Supervision of 4-6 staff members
PHOENIX ORTHOPEDIC GROUP, PHOENIX, AZ 1993-2005
PRACTICE ADMINISTRATOR
 Management of a 4 provider practice
 Financial reporting
 Establishing policy and protocols
 Monitoring Aging and collections
 Built out new office space and coordinated move
 Human resource management, including hiring and supervision of 22 staff members
 Provided secretarial support for President of the Group
EDUCATION AND TRAINING
 Studied Business Management at Paradise Valley Community College
 Studied Accounting, Paradise Valley Community College
 Blue Printing Education
Professional References
 Dr. Anne Zaki-Ophthalmology Physician-716-410-0153
 Larry Rosberg-Imaging Manager at Del Webb Hospital-623-237-2208
 Susan Peppers, NP-Family Practice-805-680-6735
 Jodie Cowen-Practice Manager Specialty Medicine-602-692-9661
 Belinda Porta-COA-623-229-7310
 Paul Keiser, DO-SCW Primary Care Physician440-864-1282