Kelly Thomas is seeking a position that utilizes her skills in customer service, leadership, organization, and education. She has over 10 years of experience in various roles including administrative assistant, research assistant, nanny, waitress, bartender, and retail supervisor. She is proficient in Microsoft Office and has strong communication, problem solving, and multi-tasking abilities. Thomas holds a Bachelor's degree in Psychology from Governors State University, where she graduated with highest honors.

1. Kelly Thomas
6314 Catalina Avenue Oak Forest, IL 60452
T: (708) 860-7888 F: (708) 687-6785 E: kat061087@gmail.com
Objective To acquire a position in a company that will recognize and utilize my skills and abilities. My well-rounded work experience in
customer service, my excellent leadership and organizational skills, and my educational background make me an ideal candidate.
I am seeking a position in a company where I can utilize my experience and education to help the company meet and surpass its
goals.
Skills *Proficient in Microsoft Office (Word,Power Point, Excel, Access) *Excellent verbal and written communication skills
*Strong customer service and empathy skills *Extremely detail oriented and organized
*Able to multi-task and work without micromanagement *Excellent team player as well as leader
*Excellent recruiting, interviewing, and hiring skills *Fast learner with excellent decision making skills
*Ability to work in a fast-paced environment
*Excellent problem solving, analytical thinking, and conflict management/resolution skills
Experience Administrative Assistant of HumanResources September 2015- December 2015
Aerotek- Chicago, IL. (May call as reference)
 Organized and maintained daily workflow through accurate and timely completion of tasks
o Created,updated,and managed drug and background test results of up to 300 contractors per month
o Scheduled drug tests
o Input information and ran background checks of every potential employee
o Ran I9 of every potential employee
o Lead Orientations for new hire’s (2x per day)
o E-Procurement
o Answered and directed incoming calls
o Read and directed incoming mail
o Supported an office of 75+ employees with all administrative duties
o Worked with People Soft
 Generated and distributed reports to ensure accuracy and compliance with employment authorization
 Worked directly with Account Managers to create reports outlining goals for each quarter
 Managed multiple responsibilities and tasks simultaneously, while providing high-quality customer service to both internal
and externalcustomers
 Quickly learned new skills and continuously adapted tothe changing needs of the business
Research/Administrative Assistant August 2014- May 2015
Governors State University- University Park, IL. (May call as reference)
 Assisted primary investigators launch data collection to assess multicultural competence among school psychologists by:
o Collecting data on all the school psychologists in Illinois
▪ Utilizing internet searches and direct contact with schools to identify school psychologists and their
contact information
 Developed marketing materials and off site recruitment efforts
 Managed project database and files on Microsoft Excel
 Attended weekly research meetings
o Contributed to Thesis discussions
o Updated others on progress
o Read and discussed the book “How to Write A Lot”
o Received and contributed constructive criticism/ feedback
 Attended professional development workshops
 Recruited and trained newresearch assistants on research procedures
 Maintained confidentiality and privacy of research data
Nanny June 2008- August 2013
O’Connor Family- Chicago, IL. (May call as reference)
 Promoted language development skills through reading and storytelling
 Safely transported children to and from school, medical appointments, and extra curricular activities
 Worked with parents to develop and implement discipline programs to promote positive behavior
 Helped develop the family’s schedule to maintain household order
 Engaged in after-school activities including sports practice, homework, and tutoring in Math, Social Studies,and English
 Organized activities that enhanced children’s physical,emotional, and social well-being
 Modeled appropriate social behaviors and concern for others
 Maintained accurate daily records of children’s individualactivities, behaviors, meals, and naps
 Promoted good behavior through positive reinforcement
 Sparked creativity and imagination by helping children discover new things each day
 Maintained a child-friendly environment with engaging activities and continuous access to the outdoors

2. Kelly Thomas
6314 Catalina Avenue Oak Forest, IL 60452
T: (708) 860-7888 F: (708) 687-6785 E: kat061087@gmail.com
 Waitress/ Cocktail Server/ Bartender/Assistant Manager June 2005- July 2010
 Damon’s Grill – Orland Park, IL. (Closed Down)
 Red Robin- Orland Park, IL.
 Toro De Fuego- Frankfort, IL. (Closed Down)
 Delivered exceptional service by greeting and serving customers in a timely, friendly manner
 Answered questions about menu selections and made recommendations when requested
 Effectively communicated with kitchen staff regarding customer dietary restrictions
 Regularly checked on guests to ensure satisfaction
 Managed closing duties, including restocking items and reconciliation of cash drawer
 Consistently adhered toquality expectations and standards
 Maintained a professional tone of voice and words at all times, including during peakrush hours
 Assisted in recruiting, hiring, and training of new employees
 Supervisor/ Manager December 2007- November 2009
 Libby Lu- Orland Park, IL. (Closed Down)
 Supervised employees, assisted customers, and handled sales simultaneously
 Verified daily all merchandising standards were maintained
 Worked as a team member to provide the highest level of service to customers
 Demonstrated that customers come first by serving them with a sense of urgency
 Shared product knowledge with customers while making personalrecommendations
 Created strategies to develop and expand existing customer sales
 Placed special merchandise orders for customers
 Opened and closed the store and created staff assignments
 Exceeded targeted sales goals on a consistent basis
 Assisted in recruiting, hiring, and training of new employees
Education Governors State University, University Park, IL. May 2015
Bachelor of Arts (B.A.) in Psychology
GPA 4.0/4.0 (Graduated with High Honors- Summa Cum Laude)
Moraine Valley Community College, Palos Hills, IL. January 2005-2007
*References available upon request