03.21.2016 Resume

1. JO MARIE POTTS, CPC
850 Phillips Lake Loop Rd., Shelton, WA 98584
Cell: 360-463-0531 •Email: Pottsjo5@gmail.com
Professional Summary
I have more than 30 years of experience in the field of healthcare administration.
My high energy & positive customer service oriented style is what is needed in today's
changing healthcare environment.
Skills
Project Management
Lean/Practice/Quality Improvement
Problem Solving Skills
Effective Staff Coaching
Strong Presentation Skills
Customer Service Trainer
CPT/ICD-9 ICD 10
Risk Adjustment Coding
Data Analysis
MS
Office/Project/Outlook/Publisher/OneNote
Senior Coding Consultant, HIM, 11/2015 to Present
Group Health Cooperative-Tukwila, WA
Provider auditing & education for Urgent Care & General Surgery providers within the Western
Washington Region
Revenue Cycle Manager 10/2014 to 07/2015
Gastroenterology Associates – Olympia, WA
Revenue Cycle Management of a 15 provider Gastroenterology, ASC and endoscopy practice
Management of referral, coding & billing staff
Management, Planning & Implementation of ICD-10 Project
Performed all internal & externalchart audits & reviews
Revision & creation of written revenue cycle policies, referralprocess,collections, cash and
reporting processed to create lean efficient improvements
Review and track all insurance contracts
Practice Administrator 08/2011 to 09/2014
Olympia Neurology – Olympia, WA
Responsible for the supervision of all clinical & non-clinical operations for our MRI center & four
clinical locations

2. Revenue Cycle Management, Benchmarking & Practice Analytics Reporting
Accounts Payable & Receivable
Medical Coding, Auditing & Billing
Patient Registration & Workflow
Insurance & Vendor Analysis & Contracting
Community Liaison, Marketing & Public Relations
Customer Service
All Human Resources,Staffing, Scheduling, Job Descriptions & Evaluations
Payroll, Timekeeping, Hiring & Dissolutions
Provider Recruitment
Development & Monitoring of Compliance Guidelines & Policies: OSHA,WISHA, HIPAA,IT,
Information Technology implementation & management
EHR Integration, patient portal, Meaningful Use Stage 1 & 2, PQRS
Telemedicine, Email, System wide wireless integration, Dragon
Property Management & Lease Negotiation
Remodel of main clinic & satellite location, relocation & design of additional satellite location
Coordination & Facilitator for all staff and provider education, meetings and Physician annual
retreats
Practice Support Coordinator 09/2008 to 09/2011
Providence Medical Group – Olympia, WA
Community Liaison
Coordinated community based education for managers & coders
Developed & performed educational presentations to the community:
Customer Service
Service Recovery
Lean/Quality Improvement
Billing & Coding
Provider recruitment
E&M chart Auditing
AIDET
Local provider recruitment coordinator
Create itineraries, Coordinate site visits
Facilitate community & hospital tours,
Facilitate meetings with hospital administration for Providence & community based candidates

3. Store Manager/Operations Manager 08/2007 to 07/2008
Edge ofthe Earth Paints/Johnson Painting Company – Shelton, WA
Perform accounts payable & accounts receivable for both companies
Marketing/Advertising/PR
Production scheduling
Management of retail store inventory, pricing, staffing, training
EscrowAssistant/Assistant to EscrowManager 08/2006 to 08/2007
Mason County Title Company – Shelton, WA
Process & filing of time sensitive, confidential legal documents
Communications with buyers/sellers/lenders/agents
Assistant to the Escrow Manager
Consultant/Owner 01/1998 to 08/2009
Jo Potts Consulting Firm – Shelton, WA
Performed qualitative analysis of records to ensure accuracy,internal consistency
Initiated, performed and coached providers in documentation requirements
Perform E&M coding audits
Assistant Manager/Revenue Cycle Manager/IT Manager 01/1982 to 01/2006
Shelton Family Medicine– Shelton,WA
Assistant Manager to a staff of up to 50 employees, 9 providers
Revenue Cycle Manager/IT manager & trainer
Supervision of all patient accounts & registration
Chart auditing, coding, billing, compliance ·
Development of: Clinical operations & training manuals policies & procedures
QI/ Safety Facilitator
Implementation of Phone system, Server Replacement and Upgrades, Y2K Project Lead,
Project Manager for all E H R & Practice Management Systems Upgrades and education
Project Manager of CPT E&M billing system and provider education

4. Education
Shelton High School – Diploma--Shelton, WA
South Puget Sound Community College –Olympia, WA
Olympic College –Shelton, WA
The Evergreen State College - Olympia, WA
College Course Work
Payroll Accounting Managerial Accounting/Economics Non-Profit Marketing Strategic Planning
Anthropology, Computer Programming Psychology/Org. Theory Business Administration, Statistics,
Medical Terminology
Community Service
Volunteer community customer service speaker for more than 15 clinics
President, Olympia Chapter of the American Academy of Professional Coders-2015
Past Vice President,Olympia Chapter of the American Academy of Professional Coders-2010
New Member Coordinator, Olympia Chapter of the American Academy of Professional Coders-2016
Mason County Chamber of Commerce Ambassador 2007-2009
South Puget Sound Rotary 2012-2014
South Mason Youth Soccer: Coach 1990-1992, 2000-2010, Board Member 2005-2009
Oysterfest-Skookum Rotary Volunteer 2007-2015
References
Dr. AllenMillard,OlympicPhysicians
Pam Schlauderaff,Practice Administrator,OlympicPhysicians
Jacque Stahl,FormerMarketingDirector,OlympiaOrthopaedics
KathyDorcy, Practice Administrator,SheltonFamilyMedicine
L. IvyGilliam,AssistantManager,Accountant,OlympiaNeurology
Greg Mennegar,VPof SalesS.I.S.,NW
JudithBackhaus,Practice SupportManager,PhysiciansSWWashington