1. Adam Johnson
626 Lester Road Fayetteville, Georgia 30215
adam5850@gmail.com *334 805 0019
ProfessionalWork Experience
The Southern Clinic, PC, Dothan, AL 2013-2016
Customer/patient service consultant
 Greeted and addressed customer/patient inquiries
 Resolved issues in reference to billing, appointments, appointment scheduling discrepancies, and
physician data
 Distributed post-op/pre-op medical information
 Collected and, validated patient data for patient registration such as insurance information and
co-payments
 Consulted with pharmaceutical and, product sales associates prior to administrative or physician
referrals when determining patient/customer needs
Southeast Alabama Medical Center, Dothan, AL 1993-2013
Audit Coordinator 2012-2013
 Provided concurrent (Cost Flex), third party, and patient requested medical record audits
 Combined clinical and, financial data for resource information and charge structure compliance
with federal, state, local, and medical center guidelines
 Ensured the accessibility and dependability of the hospital processes related to finance
Administrative Assistant to the Administrator of Clinical Branch Operations 2010-2012
 Responsible for scheduling all administrator appointment dates
 Received dictated memos from administrator for editing and departmental staff distribution
 Received staff payroll data for hourly verification from clinical directors
 Responsible for maintaining annual salary data for physicians and medical staff
 Responsible for maintaining log of office staff meetings
 Responsible for overseeing and maintaining general funds and petty cash accounts

2. Adam Johnson resume page 2
 Responsible for validating and ensuring staff certifications and accreditations
 Ordered flowers and gifts when necessary for staff events and occasions, i.e. weddings,
birthdays, family deaths, etc.
Customer/patient service consultant 1993-2009
 Greeted and addressed customer/patient inquiries
 Resolved issues in reference to billing, appointments, appointment scheduling discrepancies, and
physician data
 Distributed post-op/pre-op medical information
 Collected and, validated patient data for patient registration such as insurance information and
co-payments
Education
Associates Degree with a concentration in Customer Service Management and a minor in History
The University of Alabama, Tuscaloosa, Alabama
Skills & Endorsements
* Administrative Assistance * Communication * Customer Service * Data Entry * Healthcare
* Microsoft Excel * Office Administration * PowerPoint * Time Management
References
Dr. Carlos Clark Family Practice 334-794-6611
Southern Clinic PC, Dothan, Alabama 36301
Mr. Brian Holman Administrator 334-618-4477
Southern Clinic PC, Dothan, Alabama 36301
Mrs. Melanie McKnight Director of Registrations 334-790-7496
Southeast Alabama Medical Center, Dothan, Alabama 36301
Mrs. Connie Parrish Director of Clinical Operations 334-793-8196
Southeast Pain Management (Southeast Alabama Medical Center)
Dothan, Alabama 36301

3. Adam Johnson resume page 2