Director, Healthcare, Specialty Pharmacy, Strategy, Leadership, Affordability, Board of Directors Member

1. Lisa M. Boysen, MBA, CHIE, PMP
1944 Beaver Dam Court
Eagan, MN 55122
(612) 237-3943
lisaboysen@comcast.net
Professional Summary
Healthcare professional with 20 years of leadership experience dedicated to building strong relationships,
strategic vision and delivering goal-oriented results.
 Board of Directors Member for United Hospital
 Affordability/Cost Containment
 Medical and Pharmacy Drug
Management—4 years
 Lean/Six Sigma Black Belt
Certification
 Project Management Professional
Certification (PMP)-10 years exp.
 Fellow, Academy of Healthcare
Management (FAHM)-AHIP
 Executive Leadership Training
Northwestern University
 5 years of Strategy and Planning
 Certified Healthcare Insurance
Executive (CHIE)-AHIP
 Over 20 years of healthcare
 20 years of people management
experience (150+
employees/contractors)
 Financial analysis/trend
management
 Vendor Management
 Client Relationships
Professional Experience
August 2015 to present
Health Solutions Director, Pharmacy Operations (Blue Cross Blue Shield, Eagan, MN)
• Strategy for pharmacy and medical specialty pharmacy
• Oversight and management of PBM
• Development and execution of business plan; competitive analysis, research, stakeholder input
• Initiatives include: Medical and pharmacy specialty UM, Adherence, Hemophilia Program,
Oncology Management, Benefit Design, Network Management
• Communications and presentations to clients, providers and senior leadership
March 2013 to August 2015
Health Management Director, Affordability; inclusive of interim Pharmacy Director and
(Blue Cross Blue Shield, Eagan, MN)
• Development of the enterprise Affordability Program to reduce waste, ensure payment
integrity, determine cost drivers, maintain high levels of quality of care for our members and
adherence to compliance requirements
• Management of the Pharmacy Department—medical specialty, pharmacy specialty, PBM
• Project Management oversight for Health Management
• Owner for creation/delivery of Affordability Strategy to be shared with our Board of Directors
• Business Ownership of large, highly visible projects (Specialty Drugs, Payment Integrity)
• Accountability for meeting savings goals tying directly to company incentive plan and
operating income (confidential); inclusive of business cases and ROI calculations
• Ongoing communication to executive team, employee audiences, providers and clients
regarding affordability effectiveness; trend recommendations
• Collaboration enterprise-wide due to the impact that cost savings has across the domain
• Key accomplishments in 2013 and 2014: obtained superior ratings for surpassing savings goal

2. • Vendor Management: inclusive of RFPs, contract negotiations and vendor oversight
Lisa M. Boysen, MBA, CHIE, PMP
Oct 2011-March 2013
Health Economics Director, Program Management (Blue Cross Blue Shield, Eagan, MN)
• Health Management Key Performance Indicators: planning, design, implementing, testing, roll-
out and analysis
• Business Intelligence Council: partnership with IT to engage all areas of the business in regards
to data related common definitions, policy and strategic roadmap
• Program Management: project management, requirements, design, development, testing,
Health Economics intake and quality assurance programs
• Enterprise Programs: serves as Business Owner for Claims Migration, ICD-10 and Exchange
Jan 2010-Oct 2011
Enterprise Requirements and Software Quality Director (Blue Cross Blue Shield, Eagan,
MN)
• Management of 4 areas: enterprise requirements discipline, enterprise test discipline (test
management, test data and environments, business acceptance testing), IT tool support, and
quality/PDLC.
• Team management: 14 direct reports, 50 total employees and 150 contractors
• Responsible for a $7M+ budget for 2 departments
• Oversight for large strategic plans and programs as an IT Owner for Requirements and Testing
• Partnered with various vendors to ensure successful delivery for requirements and testing/tools
• Accomplishments:
o Single Sourcing Partnership which produced savings of $10k per requirements and
project management contractor
o Tools Vendor Partnership which produced a savings of $700k over 3 years
o Defined a requirements reusability strategy to reduce number of new artifacts and SME
time
o Created a Test Data and Environment strategy and implementation plan
o Streamlined all processes and templates—ERSQ Center of Excellence
o Human Resources: participated in World Class IT initiative and Voice of the Customer
activity
o Training: Presentational Speaking, Influence Without Authority, Reality Based
Management (Change Management)
2006-2009 Enterprise Project Management Office Manager (Blue Cross Blue Shield, Eagan MN)
• Managed a team of 16 employees and 15 contractors (Business Analyst professionals)
• Responsible for a $3M department budget
• Led and managed the Business Analyst Center of Excellence (BA CoE)
• Shared responsibility for monitoring and tracking of a $45M enterprise portfolio
• Accountability for program, project and requirements management at a strategic level
• Oversight for proper execution of all 11 project management disciplines are followed
(Integration, Scope, Cost, Time, Human Resources, Quality, Risk, Procurement and
Communications)
2006 Project/Program Manager (Express Scripts, Bloomington, MN)
1998-2005 Project Manager and Business/Financial Analyst for Program Management
(Ceridian, Bloomington, MN)

3. Lisa M. Boysen, MBA, CHIE, PMP
Appointment
Board of Directors Member/Officer for United Hospital Foundation
Education
MBA University of St. Thomas, Minneapolis, MN
BA University of Wisconsin, Eau Claire, WI (Management & Finance)
Professional Affiliations
Project Management Institute (PMI)
America’s Health Insurance Plans (AHIP)
Pharmacy Benefit Management Institute (PBMi)
Professional Certifications/Training
Certified Healthcare Insurance Executive (CHIE) designation from AHIP—2015-2016
--one year program with 4 weeks of onsite conferences discussing current healthcare issues
--external mentor with monthly meetings and onsite visit (CEO of an east coast health plan)
--business case, term paper and final exam
Fellow, Academy of Healthcare Management (FAHM) from AHIP-2016
--5 classes and tests required (Medical Management, Network Management, Health Management,
Governance and Regulation, Finance and Risk Management)
University of Minnesota School of Pharmacy-Fundamentals of Pharmacotherapy class-2015
Executive Leadership Program at Northwestern University (Kellogg)--2013
Lean/Six Sigma Black Belt Program; Villanova University---certified
Project Management Professional (PMP certified)
Executive Leadership Coaching—Cy Wakeman Reality-Based Leadership