1. Awards
Model Store Award
(Oklahoma), Dollar
Tree Stores, 2015
Store Manager of
the Year, Dollar Tree
Stores, 2014
Making a
Difference Award
for the District
(raising money for
ALS and St Judes and
benefiting local
community), CVS
Pharmacy, 2010
Extra Care Award
for Region (for
increasing Extra Care
scan rate to 98%),
CVS Pharmacy, 2008
Award-Winning Retail Store Manager
— Big box, specialty and discount experienced store manager whose
20-year career with Fortune 500 retailers has been distinguished by
accelerated advancement, awards (including being named Dollar Tree’s first
“Model Store” for the State of Oklahoma” in 2015) and goal-surpassing
performance-to-plan.
— Successful in turnaround management roles — have propelled multiple
stores to exceptional sales and customer satisfaction district-wide, region-
wide and company wide while simultaneously lowering shrink and staff
turnover to all-time lows.
— Comprehensive background leading all aspects of retail operations
(e.g., P&L, merchandising, sales, customer service, inventory, personnel
and payroll management) reinforced by management experience and retail
management training with outstanding successful companies.
Key Skills
— Retail Store Operations
— P&L Management
— Budgeting & Cost Controls
— Shrink Reduction/Loss Control
— Customer Service Excellence
— Teambuilding/Training/Supervision
— Inventory Management
— Merchandising Strategies
L i n d a H a y s59 Laurel Street — Lone Grove, Oklahoma 73443 — (405) 550 4938

2. Paragon Award (for
outstanding
performance and
leadership), CVS
Pharmacy, 2007
Safety Award (10
years accident free),
Walmart Stores,
1997
Risk Management
Award (reducing
customer/employee
accidents #1 in
region), Walmart
Stores, 1996
Volume Producing
Merchant Award
(region) Walmart
Stores, 1995
Assistant Manager
Leadership Award,
Walmart Stores,
1993
Department
Manager of the
Year, Walmart
Stores, 1988 and
1989
Experience
DOLLAR TREE STORES — Ardmore, Oklahoma
Store Manager 2013 to 2015
Aggressively recruited by Dollar Tree to oversee daily operations of the Dollar
Tree Store in Ardmore. Manage a $2M, 20-employee, medium volume location;
enforce sound merchandising and loss control strategies; execute corporate
programs, promotions and policies; and drive optimal customer satisfaction,
associate productivity and P&L results.
Key Results:
— Propelled a low volume store from $1.8M to $2M over the course of two
years. Blasted sales goals by 15% and profit goals by 8%.
— Elevated store to #3 in sales (2013) and #2 in sales (2014) out of 21 stores
in district up from #9 by prior management.
— Slashed shrink from 1.58% with previous management to .96% (2014)
and .76% (2015).
— Awarded premiere Model Store Award for Oklahoma (2015) as a result of
outstanding sales, incredible shrink results, excellent customer service
scores and superior store standards.
— Excelled in building and inspiring management and hourly teams. Developed
associates to store management positions and became a District Trainer in
January 2014 followed by Model Store Trainer in 2015.
— Recognized for outstanding role in successfully training 5 Assistant Store
Managers and 10 Store Managers for Oklahoma and Texas locations.
— Awarded Store Manager of The Year (2014) out of 21 stores in district.
— Won back customer loyalty and raised the customer service scorecard from
a sore of 67 for the prior quarter during previous management to an 86,
highest in the district and #3 in the region.
od

3. Professional
References
Kortnee Halvorson,
Benefits Supervisor,
Loves Corporation
(405) 602-9357
Missy Vandever,
Branch Account
Executive, One Main
Financial
(580) 618-5145
Lynn Sadler
Assistant Manager, Big
Lots
(682) 706-2034
Yani Hurst
CVS Workforce, CVS
Pharmacy
(972) 897-2738
Salary
Requirement
Willing to Negotiate
Willing to travel
Willing to
relocate
Email
Lhays100@yahoo.com
CVS PHARMACY — Choctaw, Oklahoma
Store Manager 2006 to 2011
Selected to oversee daily operations of CVS Pharmacy in Choctaw. Manage a
$8M, 30-employee, high volume location; direct all departments, enforce
sound merchandising and loss control strategies; execute corporate programs,
promotions and policies; and drive optimal customer satisfaction, associate
productivity and P&L results.
Key Results:
— Hired specifically to rescue a CVS store in crisis due to a competitor
opening locally. Reversed Choctaw store’s downward spiral by overhauling
store merchandising to compete with the competition, training and
personnel. Corrected issues such as lagging customer service, poor morale
and internal theft.
— Resurrected sales that had plummeted 15% previously and ended the
year 2006 with a 3% increase against a budgeted <8%> decrease.
— Awarded the District Paragon Award 2007 due to successful store
turnaround, outstanding sales, profit, shrink, store standards, customer
service and leadership.
— Elevated store sales to #1 in the district consistently for 2008-2010.
— Slashed shrink during 5 year period to an all time low of .32% winning #1
in the region.
— Phenomenal profit results in the top 10 for the region for 2008-2010.
— Launched and additional component to CVS’ Extra Care Reward Program
that proved incredibly successful at increasing sales it was adopted region
wide and catapulted the region from a 76% sign up rate to a 95%;
increasing extra care reward redemption and adding to store sales and
profit.
WALMART — Pauls Valley/Norman/Shawnee, Oklahoma 1987 to 1998 and
2011
Co-Manager 2011 to 2011
Assisted Store Manager in overseeing daily operations of Shawnee Walmart.
Managed a $80M, 300+ employee, high volume location; direct all
departments, enforce sound merchandising and loss control strategies;
execute corporate programs, promotions and policies; and drive optimal
customer satisfaction, associate productivity and P&L results.
Assistant Manager 1991 to 1998
Achieved phenomenal results during career with Walmart winning numerous
awards for area sales increases, highest yearly profit, turnover reduction and
shrink reduction.
Department Manager 1988 to 1991
Managed Food, candy, stationary, seasonal, domestics and furniture.
Sales Associate 1987 to 1988
Began career with Walmart as a temporary associate. Rapidly advanced to
Management positions through outstanding performance, demonstrating
leadership abilities and driving sales and profit.
Education/Training
Completed Retail Management Training:
6-week management training program at Dollar Tree (2013)
4-week Co- Manager training program with Walmart (2011)
4-week management training program at Cvs Pharmacy (2006)
21-week Management training program with Walmart (1990)
L i n d a H a y s