Great Workplaces

1. A GREAT WORKPLACE

2. A GREAT WORKPLACE
A happy and respected workforce is a company’s key asset
and ensures it will attract and retain talent.
Implementing Best HR practices will increase productivity,
reduce staff turnover, raise profit and facilitate change.
◆ Empowerment
◆ Career path structures
◆ Work/life balance
◆ Social events

3. 3 DIMENSIONS OF TRUST
Trust
Credibility
Respect
Equity

4. Types of
work-related
behaviour
High Trust
Workplace
2 way
Communication
Values
Collaboration
Recognition
Personal
Development
5 KEYS TO SUCCESS

5. ◆ Values
Entrepreneurship - Safety - Green business - Respect
Excellence - Flexibility - Open communication
◆ Communication
Lunchtime seminars hosted by departments
Project completion celebrations
◆ WLB and Social Events
2 days leave on marriage
Full compensation for maternity leave
On-site yoga, tai-chi, tag rugby, summer parties
◆ CSR
Primary schools program

6. ◆ Integration
Buddy : basic information & networking
Career counsellor : aspirations, objectives, training needs
◆ Communication
CEO quarterly webcasts with Q & A
◆ CSR
Charity work - 2 days leave
Community sports events for children
9 months leave for overseas charity work with 50% pay

7. ◆ Integration
Recruits go for drinks with 4 people
Introduced to everyboby in the company
OTJ training provided by team
◆ Communication
Staff informed of their contribution to company success
◆ WLB and Social Events
Working week was reduced by 2 hours
Social evenings
Sponsored events
◆ Empowerment
Consultants plan activities and set own targets
Annual incentive trips for high performers

8. ◆ Fun at Work
Pool, TV, music, nights on the town
◆ Communication
Foster innovation and motivation
Admin forum - share best work practices
Directors’ Forum - brainstorm business generation ideas
◆ WLB and Social Events
Half day on birthday
Half day in March
Corporate Day - annual event for all staff
◆ CSR
Summer camps for children

9. ◆ Integration and development
1 to 1 coaching to develop skills
P4G performance management system
◆ Collaboration
Business strategy developed by cross-functional teams
Office employees work in field merchandising
◆ Talent Management
Nurture and motivate ambitious people
Leadership development
Stretch targets
Secondment to another location
Diageo Careers Shop website
◆ CSR
Community fundraising

10. ◆ Integration and Development
Recruits assigned to a team with a buddy
Manage your Career - employee self-assessment
◆ Communication
Live events with top managers
Quarterly Skype chat sessions, Biannual Global Webcast
Pulse Survey - upward feedback about managers
iWeb corporate intranet, Grapevine discussion board
Ask a Leader - Q & A on the state of the company
◆ WLB and Social Events
25 days leave for all staff, 4 extra weeks after 5 years
Family events at Easter, Christmas and Summer
Gym, Starbuck ‘s café, restaurant

11. ◆ Integration and Development
Recruits in EMEA spend first week in Dublin
Projects outside core job, different team or location
Non-job training encouraged
Leadership development programs
◆ Values
Freedom, Innovation, Creativity, Risk
Few policies & procedures
◆ Communication
Relaxed campus-style environment with cafés and gyms
Spatial mobility promotes cross-collaboration
◆ Social Events
TGIF - mix of social event & informal meeting

12. ◆ Values
Passion and Loyalty
Symbiotic relationship between staff and management
Recognition fosters commitment
◆ Communication
Cross-company groups
Staff contribute to and criticize management policy
◆ WLB
Focus on physical and psychological wellbeing
Workstations designed by ergonomoists
◆ CSR
Work with community organizations
Mentoring schoolchildren
Company matches funds raised by staff for charity

13. ◆ Integration and Development
4 week induction period for recruits
All employee learning initiatives supported
Study & exam leave
2 year Executive Management Program for senior managers
Leadership academy
◆ Communication
Focus on 2-way communication, not just dissemination
Regular roundtable discussions source of business ideas
◆ CSR
18 week customer service program for jobseekers
Employee leave for volunteer work

14. ◆ Values
Commitment, Integrity, Diversity
◆ Vision
Best professional services firm in the world
Number 1 company to work at
◆ Talent Management
Talent Development Manager helps staff drive their careers
Workshops on learning strategy & exam techniques
◆ WLB
Subsidised on-site courses in yoga, fitness, golf, photography
STEPS - compressed working week in July & August
Paternity leave, phased return to work after maternity leave

15. ◆ Values
People, Service, Profit
◆ Integration and Development
Recruits get a passport stamped after each training module
After 6 months they are groomed for promotion
Individual training profile for each member of staff
Twice yearly survey on 28 key issues
9 of these used as performance targets for their managers
◆ Communication
Teamwork ethos
Survey - Feedback - Action system to update all team members
Skip-level meetings to inform management of frontline issues
Monthly employee forum for staff reps and senior managers
Quarterly briefing by Regional Director and VP
Intranet suggestion box with rewards for ideas

16. ◆ Integration and Development
Support pack for new managers
OTJ support from assigned partner to complement training
Every employee has a performance manager
Career coaching
◆ Communication
People-driven culture based on communication & feedback
Teambuilding, sporting & social events promote interaction
Quarterly briefings at BU and team level
Internal conferences and publications
Share & Learn lunches facilitate networking
360° feedback sessions
Regular 1 to 1 meetings with managers
Annual people survey

17. Sources
Airtricity Catherine Kelly Head of HR
Accenture Mark Ryan Managing Director
Brightwater Brian Carroll Group Director
CB Richard Ellis Deirdre Bodley HR Director
Diageo Andrew Flynn Talent & OE Manager
eBay Karen O’Brien Senior Manager HR
Google Rachel Mooney Head of HR
Microsoft Anna Pringle HR Director
AOL Europe Linda Ferguson HR Director
Deloitte Orla Graham Head of HR
Fedex Dave Canavan Director N. Europe
KPMG Elaine
McGleenan
Director Learning & Dev’t