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Linking L+D to Business Outcomes

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Tony Wiggins
Tony Wiggins
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Linking Learning and Development to Business Success through ROI Tony Wiggins Principal Workforce Capability Consultant Helping Queenslanders Build Better
My Contribution Today ,[object Object],[object Object],[object Object],[object Object]
 
Key points of session ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],Shared Understanding Return on Investment is …… Learning and Development is ……
[object Object],[object Object],Shared Understanding Return on Investment - level 5 training evaluation model - compares costs to benefits - expressed as a percentage Learning and Development - activities designed to improve the capabilities of people - technical skills and knowledge people have, but also their attributes, attitudes and behaviours.
Return on Investment ,[object Object],[object Object],[object Object],[object Object]
Evaluation + ROI – Revisiting the Basics ,[object Object],[object Object],[object Object],[object Object]
BSA Profile ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What does it mean to learn at BSA? Just more of the same - excellent Practical - used real life examples Interactive, well-paced and informative Peer participation Facilitation, scenarios and group discussions Course exceeded expectations BSA is supportive of me using the skills I learnt
ROI - BSA style Smart State Workforce Strategy Leadership Development RETURN ON INVESTMENT Evaluation Strategy Learning and Development Initiative Relationship Management Organisational Capability
Our Success So Far ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Aligning Learning with Corporate Direction
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Our Approach
Learning + Development Initiative ,[object Object],[object Object],Relationship Management Organisational Capability Leadership
Leadership ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Relationship Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Organisational Capability ,[object Object],[object Object],[object Object]
Partnerships ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Building The Model
BSA Evaluation ,[object Object],[object Object],[object Object],20% 0-20% Level 5 ROI Phillips + Stone 20% 0-20% Level 4 Impact 50% 40-70% Level 3 Application 75% 75-90% Level 2 Learning 100% 100% Level 1 Reaction Kirkpatrick BSA Model Research Model % Programs Evaluated Levels of Evaluation
Developing the ROI Formula ,[object Object],[object Object],[object Object]
Current Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Critical Success Factors Corporate Plan Workforce Strategic Plan Fun Environment Learning + Development Rewards and Recognition Work/Life/Family Balance Rewards and Recognition
Tips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],HR - Business Partner
Looking Forward ,[object Object],[object Object],[object Object],[object Object]
Thank you Helping Queenslanders Build Better

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Linking L+D to Business Outcomes

  • 1. Linking Learning and Development to Business Success through ROI Tony Wiggins Principal Workforce Capability Consultant Helping Queenslanders Build Better
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  • 10. What does it mean to learn at BSA? Just more of the same - excellent Practical - used real life examples Interactive, well-paced and informative Peer participation Facilitation, scenarios and group discussions Course exceeded expectations BSA is supportive of me using the skills I learnt
  • 11. ROI - BSA style Smart State Workforce Strategy Leadership Development RETURN ON INVESTMENT Evaluation Strategy Learning and Development Initiative Relationship Management Organisational Capability
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  • 29. Thank you Helping Queenslanders Build Better